19A3S3RS3CUSTDEL

2019
A3 Sedan & Cabriolet, S3, RS 3
Client
Stock No.
Audi Delivery
Guidelines
Delivery Date
VIN
Delivery Inspection
Ensure that final vehicle quality inspection is completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect® “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery
 Verify the Audi Phone Box Customer Registration form is present in the glovebox
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Select Owner Priorities
 Voice Recognition
 Door Locks/Keyless Entry
 Navigation System
 Trunk/Hatch/Tailgate - Hard to Open/Close
 BLUETOOTH® mobile phone pairing
 Tire Pressure Monitoring System - Indicators
 Audio System (with smart phone integration)
 Cruise Control System
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Demonstrate how to operate exterior lights
 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements
 Demonstrate how to operate interior lights
 Advise the customer that Audi recommends using top-tier
detergent gasoline with a minimum octane rating of 91 AKI
(95 RON) for S3 and RS 3, and 87 AKI (91 RON) for A3 Sedan
and Cabriolet
 Ambient LED interior lighting settings (if equipped)
 Automatic climate control
 Power outlets
 Glove box
 Demonstrate door handle mechanism (exterior/interior)
 Comfort front armrest
Driver Controls
 Power windows: Driver-controlled lockout-switch rear windows,
power retention until front door is opened, one-touch up/down
operation for all windows, pinch protection for all windows
 Instrument cluster, driver information systems, and steering
wheel controls
 Audi virtual cockpit (if equipped)
Effective 4-29-2019-US
Version 1.2
 Power-adjustable, heated exterior side mirrors (standard) with
power-folding, & auto dimming (if equipped)
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2019 A3 Sedan & Cabriolet, S3, RS 3 | Audi Delivery Guidelines
Client
Driver Controls (continued)
Infotainment
 Sunroof with sunshade, power tilt and slide features (Sedan
only)
 Review the MMI® controls and basic functionality
 Auto-dimming rear view mirror with digital compass (if
equipped)
 Garage door opener (HomeLink®) (A3 Sedan and S3 only, if
equipped)
 Electric rear window defogger w/automatic timed shut off
feature
 Audi sound system
 Bang & Olufsen® sound system (if equipped)
 MMI® Navigation plus (if equipped)
 MMI® touch with handwriting-recognition technology (if
equipped)
 CD/DVD/SD slot (if equipped)
 Spare tire and/or mobility kit
 SiriusXM® Satellite Radio with 90-day trial subscription
 Tool kit with jack
 HD Radio™ Technology
Steering
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Demonstrate the multifunction steering wheel
 Tilt and telescopic adjustable steering column
 Voice control (customer has to accept EULA for online recognizer)
 Steering wheel mounted shift paddles (if equipped)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
Seating
 Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration with 2 USB ports
 Demonstrate how to adjust the seats
 Audi connect® with six-month trial subscription (if equipped)
 Driver and front passenger comfort head rests (Sedan only)
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time) (if
equipped)
 Heated front seats (three-step)
 Split folding rear seats
 “Passenger Side Airbag Off” light
 LATCH childseat-mounting points
Owner’s Documents
 Wi-Fi® hotspot capabilities and 4G LTE connectivity (if
equipped)
 Explain the Nav-Data-Update process via the customer’s MyAudi account (if equipped)
 Owner’s manual, MMI® manual and other manuals as equipped
 Show how to manually set the clock, daylight savings time and
time zone
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Review Audi Phone Box Customer Form and ensure Serial Number is listed
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
Orientation Drive
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
Suspension
 Audi magnetic ride (with dynamic, comfort and auto suspension settings (S3 and RS 3 only, if equipped)
 Provide Audi Care information
Driver Assistance
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Audi advanced key - keyless start, stop and entry for front
doors and trunk (if equipped)
Effective 4-29-2019-US
Version 1.2
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2019 A3 Sedan & Cabriolet, S3, RS 3 | Audi Delivery Guidelines
Client
Driver Assistance (continued)
Cabriolet
 Explain the windshield wiper and washer functions
 Power acoustic convertible roof (operable at speeds up to 31
mph) (Cabriolet only)
 Audi Parking system plus (front and rear acoustic sensors) (if
equipped)
 Rear view camera
Wrap up
 Audi park steering assist (A3 Sedan and S3 only, if equipped)
End the orientation drive in the service write-up area
 Cruise control with coast, resume and accelerate features
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Adaptive cruise control with stop & go (if equipped)
 Set up first service appointment
 Audi pre sense® basic
 Audi pre sense front: Pedestrian and vehicle collision warning
and braking initiation
 Audi active lane assist (if equipped)
 Audi drive select (if equipped)
 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Audi side assist (if equipped)
 Audi side assist with rear cross traffic assist (if equipped with
Audi parking system plus)
 High beam assist (if equipped)
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a New Vehicle Orientation?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 4-29-2019-US
Version 1.2
Date
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Audi Phone Box-Equipped Vehicles
Operation of the Audi Phone Box is subject to the following requirements of the Federal
Communications Commission:
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their
network. If you are unsure, contact your service provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested
by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or
may be inaccurate for calls served by using this device.
Make #
FKW
Model #
4M0 035 456 A
Serial #
FKW-_______________________________________________
CUSTOMER COPY