Dealer - 19N8

AUDI DEALER COMMUNICATION
Repair Available – Service Action 19N8 / Electric (After-Run) Coolant Pump
This notice is for: 
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Date:
Issue:
Repair:
Dealer Principal
General Manager
Sales Managers
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Service Manager
Parts Manager
Service Advisor
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Warranty Administrator
Technicians
April 15, 2019
Power to the electric (after-run) coolant pump was disconnected under Safety Recall
19N4.
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REPAIR AVAILABLE – April 16, 2019 - Install a new electric (after-run) coolant pump
and update ECM software.
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See ELSA/ServiceNet for complete repair & claiming instructions
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Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
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Campaign Expiration
Date
This campaign expires on December 31, 2023. Repairs must be performed on or before
this date to be eligible for payment. Keep this expiration date in mind when scheduling
customers for this action. If a customer wishes to have this service performed after the
expiration date, your dealerships normal parts and labor cost associated with this repair
will apply.
Parts Department:
Parts will be allocated prior to owner notification. If allocated parts have been used and
your dealership is at the weekly Upper Order Limit, please submit the backordered sales
document number to [email protected] to have additional parts released.
Notes:
Affected vehicles:
U.S.A.: Certain 2012-2017 MY Audi vehicles with a 2.0L TFSI engine
CANADA: Certain 2013-2017 MY Audi vehicles with a 2.0L TFSI engine
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Schedule owner repairs immediately
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Owner mailing – April 2019
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
19N8_DLR_LAUNCH