NAS19.04.007

SERVICE ACTION H198: INCORRECT ELECTRIC
VEHICLE (EV) BATTERY COOLER INSTALLED
NAS19.04.007
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
APRIL 10, 2019
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where
the incorrect Electric Vehicle (EV) battery cooler assembly has been installed. This will result in increased battery
charging times of up to 20% in high ambient temperatures (30°C and higher).
AFFECTED VEHICLE RANGE
I-PACE (X590)
Model Year: ................... 2019
VIN / Retailer: .............. F63295 / Jaguar Seattle (J5783)
............................................. F63373 / Jaguar Fort Myers (J5763)
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer will inspect, and if necessary renew, the Electric Vehicle (EV) battery cooler assembly.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H198NAS, Service Action: Incorrect Electric Vehicle (EV) Battery Cooler Installed, for
detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s)
necessary to perform repairs.
DESCRIPTION
Electric Vehicle (EV) battery
cooler assembly
PAG compressor oil and
coolant top up
PART NUMBER / SUNDRY
CODE
QUANTITY / VALUE
EXPECTED PERCENTAGE
DEMAND
J9D1143
1
10
ZZZ999
$26.00
10
An allowance of $26.00 USD (or local equivalent) has been provided to cover the cost of the PAG compressor oil
and coolant. Claim using Sundry Code ‘ZZZ999’.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the March 31, 2021, closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H198
A
H198
B
H198
H198
C
D
DESCRIPTION
SRO
TIME
(HOURS)
PARTS /
SUNDRY
CODE
QUANTITY /
VALUE
High voltage battery cooler assembly
- Inspect
05.10.30
0.3
-
-
High voltage battery cooler assembly
- Inspect
05.10.30
0.3
-
-
Drive in/drive out
10.10.10
0.2
-
-
High voltage battery cooler assembly
- Inspect and Renew
82.25.90
2.2
J9D1143
ZZZ999
1
$26.00
High voltage battery cooler assembly
- Inspect and Renew
82.25.90
2.2
J9D1143
ZZZ999
1
$26.00
Drive in/drive out
10.10.10
0.2
-
-
An allowance of $26.00 USD (or local equivalent) has been provided to cover the cost of the PAG compressor oil
and coolant. Claim using Sundry Code ‘ZZZ999’.
Normal Warranty policies and procedures apply.