H196NAS1

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H196NAS1 - Service Action: Parking Aid Sensors - No Audible Warning | TOPIx
H196NAS1
TECHNICAL BULLETIN
11 APR 2019
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
SECTION:
100-00
SUBJECT/CONCERN:
Service Action: Parking Aid Sensors - No Audible Warning
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
E-PACE (X540)
2019
Z43326-Z45540
Graz (Austria)
F-PACE (X761)
2019
364605-393253
Solihull
XE (X760)
2019
P46642-P49258
Castle Bromwich
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
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SITUATION:
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range
where the Parking Aid system audible warning does not function.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Diagnostic/Workshop Procedure
detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery
Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
Jaguar Land Rover-approved Battery Power Supply
Jaguar Land Rover-approved diagnostic equipment with latest PATHFINDER software
WARRANTY:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions
are identified to make sure the correct parts are available and adequate workshop time is allocated for
repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will
result in payment of the stated time. The SRO and parts information is included for information only. The
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Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is
brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the April 30, 2021,
closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
H196
A
Infotainment Master Controller (IMC) and
Infotainment Slave Controller (ISC) Update ECU
H196
B
H196
H196
SRO
TIME
(HOURS)
PART
NUMBER
QUANTITY
85.87.21
1.0
-
-
Infotainment Master Controller (IMC) and
Infotainment Slave Controller (ISC) Update ECU
Drive In/drive out
85.87.21
10.10.10
1.0
0.2
-
-
C
Infotainment Master Controller (IMC)
Vehicles without RSE - Update ECU
85.87.20
0.5
-
-
D
Infotainment Master Controller (IMC)
Vehicles without RSE - Update ECU
Drive In/drive out
85.87.20
10.10.10
0.5
0.2
-
-
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE:
NOTES:
This update will result in the navigation trip Estimated Time of Arrival (ETA) share contacts being
deleted from the system. Please inform customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be entered again upon completion.
This procedure will require the use of the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device DTSE9G2/32GB.
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CAUTIONS:
The Jaguar Land Rover-approved diagnostic equipment must be connected to the
internet at least every 24 hours.
This procedure requires a minimum of Pathfinder 227 loaded or later.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF 'during this transfer which is normal - do not touch the engine
Stop/Start button unless instructed to do so.
Before commencing, make sure that the infotainment screens display the 'Home' screen
with the ignition ‘ON’. If not (display screens show the Land Rover logo or the
Touchscreen is blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle.
Switch the ignition ‘ON’ and inspect the display screens again.
Do NOT disturb the Diagnostic Connector (J1962) connection during the download. Any
interruption in connection between Vehicle Communications Interface (VCI) and the
J1962 connection will result in a failure and may not be recoverable.
Any interruption in connection between Vehicle Communications Interface (VCI) and the
J1962 connection will result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.
2
CAUTION:
Disconnect any customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the Jaguar Land Rover-approved
diagnostic equipment and commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land Rover-approved
diagnostic equipment, reconnect the customer USB devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3
NOTE:
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The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode (if required).
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select Infotainment Master Controller [IMC].
6
Select ECU Functions.
7
Select Update - InControl Touch Pro.
8
NOTES:
When the Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the USB
memory device into the vehicle’s USB port.
The vehicle’s ignition must be ON and the IMC (Infotainment Master Controller) must be
ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
1 Vehicles without Rear Seat Entertainment (RSE): when all tasks are finished, go
to Step 14.
2 Vehicles with Rear Seat Entertainment (RSE): when all tasks are finished, go to
Step 10.
9
NOTES:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved USB memory device.
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These will then be transferred to the vehicle.
The infotainment screen display will go blank or change color during this update; this is
normal behavior and is to be expected when the software is being updated in the
InControl Touch Pro control module.
Select ECU Diagnostics.
10
Select Infotainment Slave Controller [ISC].
11
Select ECU Functions.
12
Select Update - InControl Touch Pro.
13
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
14
NOTES:
When the Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the USB
memory device into the vehicle’s USB port.
The vehicle’s ignition must be ON and the IMC must be ON and fully booted. This
process can take up to 90 seconds.
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
15
Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
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3 Select Bluetooth® Settings.
4 Select Forget all devices.
When all tasks are finished, 'All Devices Forgotten' will be displayed.
5 When all tasks are finished, go to the next Step.
16
Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle Touchscreen.
2 Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to
delete everything one by one.
5 Follow all on-screen instructions.
6 When all tasks are finished, go to the next Step.
17
Select the Settings icon on the vehicle Touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
6 Follow all on-screen instructions.
7 When all tasks are finished, go to the next Step.
18
If the vehicle has navigation trip ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
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5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
10 Follow all on-screen instructions.
11 When all tasks are finished, go to the next Step.
19
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
4 When all tasks are finished, go to the next Step.
20
Disconnect the diagnostic equipment and battery support unit from the vehicle.
21
Switch the ignition OFF for a minimum of 10 minutes to allow the vehicle modules to shut down.
TROUBLESHOOTING:
In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover-approved diagnostic equipment can identify this error.
If an error is displayed, refer to the table below and complete the appropriate Action.
ERROR
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FIRST ACTION
SECOND ACTION
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ERROR
'JLR approved Universal Serial Bus (USB) memory
device not found in the vehicle' message displayed
on PATHFINDER.
• The Jaguar Land Rover-approved diagnostic
equipment will prompt the user to swap the USB
memory device to the adjacent USB port in the
event that the module is unable to read the USB
memory device.
• When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue
the application using the adjacent USB port.
Module recovery in progress (30 minute process).
• The software download has failed and the
module is recovering to the previous level.
FIRST ACTION
SECOND ACTION
• Follow all on-screen
instructions to exit the
application.
• If the error is displayed again,
further checks will be required
to determine if it is a USB
memory device concern or a
vehicle concern.
• Perform a battery hard
reset.
• Potential concerns:
• Perform the 'Update InControl Touch Pro'
application again using the
Jaguar Land Roverapproved USB memory
device.
1. Do not touch the vehicle.
- Non-JLR-approved USB
memory device
- Faulty JLR-approved USB
memory device
- Vehicle concern between
module and USB port (USB
hub, connector, or cable
issue)
-
2. Allow the recovery
process to complete fully.
3. Follow all on-screen
instructions to exit the
application.
4. Perform the 'Update InControl Touch Pro'
application again.
'No response from ECU' message displayed during
update.
• The software download fails.
1. Follow all on-screen
instructions to exit the
application.
-
2. Submit a TA (Technical
Assistance) request titled
'NGI_0EO8'.
Software download fails and the Radio / Volume
control is not working.
1. Follow all on-screen
instructions to exit the
application.
-
2. Submit a TA request
titled 'NGI_09'.
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ERROR
FIRST ACTION
'Failed to communicate with ECU' message
displayed on PATHFINDER.
• PATHFINDER will not allow the IMC or ISC
(Infotainment Slave Controller) application to
continue as the update fails due to a DID
response concern.
1. Follow all on-screen
instructions to exit the
application.
InControl Touch Pro system constantly restarting
• The system will constantly start, shut down, and
restart before an InControl Touch Pro Software
Update
• Submit a TA detailing the
concern.
SECOND ACTION
-
2. Submit a TA request
titled 'NGI_HC_FAIL'.
-
• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_REBOOT’ in the
first line of ‘Detailed
Diagnostics’.
Navigation concern - incorrect time or vehicle
position
• Common symptoms:
- Incorrect time displayed
- Navigation vehicle position away from current
location
- Navigation vehicle position shows the correct
location and Navigation works as expected,
except the road names are missing
System Language concern
• Language Settings default to English UK after a
vehicle shut down.
• Common symptoms:
- User sets relevant system market language
and the language setting defaults back to
English UK after vehicle shut down
- User unable to set their language as not
available to select since the update
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• Submit a TA detailing the
concern.
-
• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_TIME / NAV’ in
the first line of ‘Detailed
Diagnostics’.
• Submit a TA detailing the
concern.
-
• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_SYS_LANG’ in
the first line of ‘Detailed
Diagnostics’.
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ERROR
'The software has updated successfully, but a
concern with Gracenotes has been detected'
message displayed on PATHFINDER.
•-
FIRST ACTION
1. Follow all on-screen
instructions to exit the
application.
SECOND ACTION
-
2. Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
3. Put 'NGI_GN' in the first
line of ‘Detailed
Diagnostics’.
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