SSM 47925

SSM 47925 - 2019 Various Vehicles - SYNC 3 - Infotainment Screen
Concerns, Wi-Fi ConnectionMessage, Rear View Camera Operation
Some 2019 vehicles equipped with SYNC 3 may have the following intermittent symptoms: a Wi-Fi
connection pop up every key cycle, frozen unresponsive screen, a solid blue screen when moving
forward at speeds above 10 mph, the rear view camera remains on the screen at speeds below 10
mph, or poor App performance. To resolve this concern, check for a SYNC software update under
the OASIS Tab SYNC selection. If an update is available, update the APIM software per Workshop
Manual (WSM), Section 415-00. Follow the onscreen instructions provided by the programming
process. To verify success after programming, turn the key off with the dooropen for 5 minutes.
Perform this SYNC programming before taking any other repair steps. For claiming, use causal part
14G371 and applicable labor operations inSection 10 of the SLTS manual.
APPLICABLE VEHICLES
2019 CAR: CONTINENTAL
2019 CAR: EDGE
2019 TRUCK: F-150
2019 CAR: FUSION
2019 CAR: MKX
2019 CAR: MKZ
2019 CAR: MUSTANG
2019 TRUCK: RANGER