C2139

ISX12N CM2380 X120B Dataplate Replacement Campaign
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Warranty Field Campaign
Campaign Number: c2139
Revision:
ISX12N CM2380 X120B Dataplate Replacement
Campaign
Released Date: 09-Apr2019
Expiration Date (U.S. and
Canada): 04-Mar-2021
Expiration Date
(International): 04-Mar2021
Attention
• U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.
Description
This Campaign is being issued to replace the engine dataplate(s) on certain ISX12N CM2380
X120B Engines. The dataplates on eligible engines were printed with wrong family name.
Certified repair locations are authorized to replace the dataplate with factory provided corrected
plates.
Note : To obtain a corrected dataplate, please refer to the instructions below.
Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show an OPEN status for this field action on QuickServe® Online.
After verifying that the engine meets the above requirements, perform the following actions:
Note : If a customer has multiple eligible ESNs, have all ESNs available for Step 1.
1. Obtain a corrected data plate, please refer to Attachment B. Complete the attached Data
Plate Request Form (Attachment B). All fields on the request form are mandatory. Email a
copy of the completed form to [email protected].
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2139.html
4/15/2019
ISX12N CM2380 X120B Dataplate Replacement Campaign
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Note : Please note the Campaign number in the subject line of the email. All
email requests will be processed as rapidly as possible and in the order they
are received.
2. Remove the old engine data plate, clean the area where the new plate will go with
denatured alcohol or other acceptable solvent, and install the new engine data plate. The
new data plate must be placed in the correct location with the same orientation as the
original engine data plate.
Note : All removed engine data plates must be destroyed.
3. File one claim for only the labor detailed in this campaign.
Material Disposition
Materials removed as a result of this field action must be scrapped.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-114
Dataplate, Engine - Remove
and Install
00-90X
Administrative time
Time (hrs)
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Note : Please schedule the Technician's time to maximize the number of units that
can be repaired on a single visit. When filing claims for multiple ESNs, where travel
is required and authorized, travel can be filed to ONLY one (1) ESN.
Other Claimables
Consumables are covered under this field action.
Note : Please consolidate all consumables and claim them as one line item in Other
Claimables titled "CAMPAIGN SUPPLIES". Please include brief summaries on the
details of items claimed.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2139.html
4/15/2019
ISX12N CM2380 X120B Dataplate Replacement Campaign
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Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your
local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WBZEPF
Attachments
Click here to see c2139_esn-list.xls
(/service/english/attachments/c2139_esn-list.xls)
Click here to
see c2139_cummins_dataplate_replacement_request_form_attach-b.xls
(/service/english/attachments/c2139_cummins_dataplate_replacement_request_form_attach-b.xls)
Engine Family
Fuel System
Design Application
Market Application
All
All
Last Modified: 09-Apr-2019
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2139.html
4/15/2019