N182199610

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4996
URGENT - DISTRIBUTE IMMEDIATELY
Date:
March 15, 2019
Subject: N182199610 - Customer Satisfaction Program
High Pressure Fuel Pump Leak
Models: 2018 Chevrolet Cruze
2018-2019 Chevrolet Equinox
2018 Chevrolet Malibu
2018 Chevrolet Tracker
2019 GMC Terrain
Equipped with 1.4L or 1.5L Engines (RPO LE2, LYX, LFV, or LEX)
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N182199610
today. The total number of U.S. vehicles involved is approximately 17. Please
see the attached bulletin for details.
Customer Letter Mailing
The customer letter will be mailed March 27, 2019.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated March
15, 2019. A list of involved vehicles is attached to this message. Please hold all
warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N182199610 High Pressure Fuel Pump Leak
Release Date:
Attention:
March 2019
Revision:
00
This program is in effect until March 31, 2021.
Make
Chevrolet
Chevrolet
Chevrolet
Chevrolet
GMC
Model
Cruze
Equinox
Malibu
Tracker
Terrain
Model Year
From
To
2018
2018
2018
2019
2018
2018
2018
2018
2019
2019
RPO
LE2
LYX
LFV
LEX
LYX
Description
1.4L Engine, 4-cylinder
1.5L Engine, 4-cylinder
1.5L Engine, 4-cylinder
1.4L Engine, 4-cylinder
1.5L Engine, 4-cylinder
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2018 model year Chevrolet Cruze, 2018 and 2019 model year Chevrolet Equinox, 2018 model
year Chevrolet Malibu, 2018 model year Chevrolet Tracker and 2019 model year GMC Terrain vehicles,
equipped with specific 1.4L or 1.5L engines (RPO LE2, LYX, LFV, or LEX), may have a condition in
which the high-pressure fuel pump may crack and potentially leak fuel. This may occur over time with
vehicle usage. If a fuel leak occurs, the customer may notice an odor. If the fuel leak is unaddressed,
the vehicle may fail to start, exhibit reduced engine power, or lose propulsion. This will display a message
on the Driver Instrument Cluster and illuminate the Check Engine Light.
Dealers will replace the high-pressure fuel pump and insulator.
Parts
Quantity
1
1
1
1
1
Part Name
Fuel Pump
Fuel Pump Insulator
Fuel Feed Pipe
Intake Manifold Gasket (Equinox/Terrain/Tracker only)
Throttle Body Gasket (Equinox/Terrain only)
Part No.
12682079
12662537
12684046
12637018
12637017
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. A
quantity limiter may be in effect
Warranty Information
Labor
Operation
9104351
9104352
9104353
Description
High Pressure Fuel Pump and Insulator Replacement
Equinox/Terrain
Cruze
Malibu
Tracker
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only
Labor
Time
1.5
0.9
3.1
0.9
N/A
0.2
N/A
Trans.
Type
Net
Item
ZFAT
N/A
ZFAT
*
ZFAT
**
*For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
**Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1.
Replace the high-pressure fuel pump and the high-pressure fuel pump insulator. Refer to Fuel Pump Replacement
in SI.
Copyright 2019 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N182199610 High Pressure Fuel Pump Leak
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through March 31, 2021. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through March 31, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by March 31, 2020. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 3
Customer Satisfaction Program
N182199610 High Pressure Fuel Pump Leak
March 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2018 model year Chevrolet Cruze, 2018 and 2019 Chevrolet Equinox, 2018 Chevrolet
Malibu, 2018 Chevrolet Tracker or 2019 GMC Terrain vehicle, may have a condition in which the high-pressure fuel
pump may crack and potentially leak fuel. This may occur over time with vehicle usage. If a fuel leak occurs, the
customer may notice an odor. If the fuel leak is unaddressed, the vehicle may fail to start, exhibit reduced engine
power, or lose propulsion. This will display a message on the Driver Instrument Cluster and illuminate the Check
Engine Light.
Your satisfaction with your Cruze, Equinox, Malibu, Tracker or Terrain is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the high-pressure fuel pump and insulator. This service will be
performed for you at no charge until March 31, 2021. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be presented to your dealer or received by the
Reimbursement Department by March 31, 2020, unless state law specifies a longer reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-222-1020
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-833-2438
1-800-462-8583
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
N182199610
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