TSB-19-54-011

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SUBJECT:
SMARTPHONE NOT REGISTERING TO
MITSUBISHI CONNECT
No:
TSB-19-54-011
DATE:
April 2019
MODEL:
2018-19 Eclipse Cross
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
Sometimes when registering a customer's smartphone to a vehicle with the Mitsubishi Connect
system, the phone may not register. This is most likely due to a weak phone signal. Follow the
Registration Tips below to successfully register the smartphone to Mitsubishi Connect.
AFFECTED VEHICLES
2018 - 2019 Eclipse Cross vehicles equipped with Mitsubishi Connect
MITSUBISHI CONNECT REGISTRATION TIPS
“i” Button
If there is difficulty registering a smartphone to
Mitsubishi Connect, try the following steps.
1.
Move the vehicle to a location where the phone
signal is strong.
2.
Repeat the registration process until the call
connects to the call center.
NOTE: ONLY contact MMNA TechLine if technician cannot
connect to the Call Center after repeating the steps a few
times with no success.
PARTS INFORMATION
No parts are required for this bulletin.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair.
Copyright 2019, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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