TT249
Service Bulletin Details
Public Details for: TT249
This is a service newsletter (tech talk) that was sent out to dealers.
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Models from 9999
9999 MITSUBISHI MITSUBISHI |
Volume 249 - April 2019 PHEV Concept To ensure every new battery tester has the most current software update, as a temporary countermeasure, Midtronics will be sending every dealer that is NOT on the current software configuration (192-111588C) a thumb drive and USB adaptor to manually update your unit. The update package will be sent to the Service Manager’s attention on Thursday, 4/25/2019. Vehicle Technical Info . . . . . . . page 1 News Release . . . . . . . . . . . . . . page 6 Training News . . . . . . . . . . . . . . page 7 Techline Information . . . . . . . . page 8 MEDIC Information . . . . . . . . . . page 8 Please update your unit as soon as you receive the update package – instructions are included below. Midtronics will also be removing software update 192-111588C from the BMIS hosting site to temporarily eliminate the reminder to update your tool over the air. Bulletin Review . . . . . . . . . . . . . page 8 Please retain the thumb drive and USB adaptor for future use – one more software update is forthcoming that will include a more robust update recovery method. This update is expected to be available in mid-summer. Be sure to read the important article “TAKATA AIR BAG VIDEO & QUIZ,” in Group 60 on page 4 in this Tech Talk. NOTE: Dealers currently at software configuration 192-111588C are at the current software configuration number and will not be sent this update package. To check your software configuration number, from the main menu: GROUP 00 - General 1. Select version TIN-19-00-002: CPX-930 SOFTWARE UPDATE — All Models and Years . TIN-19-00-002 was recently released and states: “MMNA recently launched an all new battery and electrical diagnostic analyzer, Midtronics CPX-930, and cloud-based Battery Management Information System (BMIS). Due to the wireless connectivity at some or our dealerships, and the software update recovery methodology incorporated into the new Midtronics battery tester, the over-the-air update functionality has been less than stable. 1 2. Check the “config” number If you have any questions, please contact Midtronics Customer Service: 1-866-592-8052. 2 GROUP 31 - Wheel & Tire TIN-19-31-001: SCRAMBLE ACTIVITY REQUEST FOR TPMS LIGHT ON ISSUE (MIRAGE/MIRAGE G4) — 2014-19 Mirage, 2017-19 Mirage G4. TIN-19-31-001 was released recently and states: MMNA is looking for a scramble opportunity on a Mirage or Mirage G4 that displays “TPMS light on” issue with “tire ID reception fail” DTC. If the vehicle has C1911, C1921, C1931, or C1941 (either active or stored), please stop your diagnosis and create a Techline case. Then, contact the MMNA associate below and he will guide you with further questions and instructions. Name: John Ji Phone No: 714-372-6186 Email: [email protected] GROUP 54 - Chassis Electrical BLUETOOTH CALL VOLUME IS TOO LOW— All models. If the following condition is identified by a customer related to the Bluetooth audio volume being too low, refer to the instructions below for a possible resolution. CONDITION: While driving at highway speeds and while on a Bluetooth connected phone call, the driver may have a difficult time hearing an incoming caller even if the volume level on the head unit is set to maximum. 3 Things to understand: RESOLUTION: 1) Smartphones have many different volume adjustments. To access and increase the Bluetooth volume on Bluetooth audio and Bluetooth calls, follow the steps below. A smartphone has the following independent phone volume adjustments that can be set at different audio levels. Bluetooth Audio: Phone volume (phone speaker or exterior speaker). Headset (hard wired connection) Bluetooth Audio Bluetooth Phone call 2) On initial phone pairing of smartphone devices with MMNA audio devices, the phone Bluetooth volume setting will change. The Bluetooth audio and Bluetooth call audio volume settings will be automatically adjusted to a lower volume setting by default. Bluetooth Phone Call: This will affect the Bluetooth volume settings for the following items: Place vehicle in park and turn ignition switch on Pair the device Select head unit audio source “Bluetooth Audio” Increase volume on smartphone when music is playing while connected via Bluetooth. Music volume will increase and the operator should hear a noticeable volume change. Bluetooth audio Bluetooth Phone Call Place vehicle in park and turn ignition switch on Pair the device Select phone on audio head unit and place a call While on a call begin increasing the volume on smartphone device (connected via Bluetooth). Call volume will increase and the operator should hear a noticeable volume change. GROUP 60 - Recalls TAKATA AIR BAG VIDEO & QUIZ — 2012-17 i-MiEV, 2004-07 Lancer, Lancer Evolution, Lancer Sportback, and 2006-09 Raider. On November 27, 2018, a dealer letter was sent to all dealers and states: “Earlier this month, we posted a very important message on the Mitsubishi Dealer Link, from our President and CEO, Fred Diaz, regarding the Takata Air Bag Recall. First announced in 2014, it is by far the largest safety recall ever conducted by the automotive industry. Affected Mitsubishi audio systems: Smartphone Link Display Audio with 7.0” touchscreen (SDA) Smartphone Link Display Audio with 6.5” touchscreen & CD Player (SDA, also known as DAS) Display Audio with 7” touchscreen & HD radio In the video, Mr. Diaz talks about the Takata Air Bag recall, the steps we have taken, and the progress we have made as a company. If you haven't done so already, please take a moment to view this video. 4 Develop a Takata action plan at your dealership – your DPSM can assist with building a plan. Conduct a service meeting, including technicians, to review your dealership performance. By taking these simple, necessary steps, we will increase our Takata recall completions. Thank you in advance for your immediate attention. Should you have any questions, please do not hesitate to contact your District Parts and Service Manager.“ Starting November 27th, 2018, we've added this video to the Mitsubishi Academy website along with a Takata Air Bag Video quiz. You can access the Academy website on the MDL. The course code is TABV. We encourage everyone at the dealership to watch this video and then complete the quiz as soon as possible. Our mission is to account for 100% of Mitsubishi vehicles affected by the Takata recall by the end of 2019. To achieve this goal, it will require teamwork between all of us at MMNA and our dealers. With the Takata recall information provided in this video and the subsequent quiz, we can help to increase consumer awareness and get these dangerous inflators removed from all affected Mitsubishi vehicles. Check with your District Parts and Service Manager for your individual dealership Takata completion percentage. If you are not at a 100% completion, please ensure you and your staff are doing everything possible to take care of these vehicles when they are at your dealer. Start by having your service team check for open recalls in the Vehicle Inquiry Superscreen for all vehicles coming through the service drive. 5 NOTE: All dealership staff are encouraged to watch this video and complete the quiz as soon as possible. Log on to Mitsubishi Academy, and search for Course Code TABV. Mitsubishi Motors Ranks Third Highest Mass Market Brand in 2019 J.D. Power CSI Study The information below is excerpted from a recent News Release from Mitsubishi Motors: “CYPRESS, Calif., March 14, 2019 – Results of the 2019 J.D. Power Customer Satisfaction Index (CSI) Study were released today, and Mitsubishi Motors North America, Inc. (MMNA), the fastest-growing Asian brand in the U.S. for the second consecutive year, improved 27 points, the most of any brand in the industry, jumping from 21st to 12th position in the overall industry ranking. Among non-luxury brands, Mitsubishi jumped from 10th position in 2018 to the number three position this year. Beating out far larger nameplates, Mitsubishi earned the title of top non-premium Asian brand. “Customer satisfaction is a core value at Mitsubishi Motors, and our performance in the JD Power CSI Study over the last two years is testament to our focus on it. We do this for one reason only: to give our customers the very best experience we can at every touch point with our company,” said Mark Chaffin, Chief Operating Officer for MMNA. “This is a huge success for MMNA, and all credit is due to our tremendous dealer body and the service-aftersales teams at headquarters and in our regions.” Mitsubishi Motors has improved its score by 61 points in the CSI Study from 2016-2019, including this year’s 27-point rise and last year’s 26-point rise. This improvement leads all other non-premium companies in that time period. Additionally, the brand ranked first in the industry in the non-premium maintenance ranking within the CSI Study. * The J.D. Power CSI Study examines customer satisfaction with maintenance and repair service at new-vehicle dealerships. Owners of one to five-year-old vehicles are surveyed regarding their most recent dealership service experience for both in-warranty and customer-pay service work. The study examines satisfaction in five measures of service experience: service initiation, vehicle pick-up, service facility, service quality and service advisor.” * MORE J.D. POWER RESULTS: Mitsubishi Number 1 in “Repair Work Done Right the 1st Time: Non-Premium” Category The results of the J.D. Power Study also showed that Mitsubishi moved up to FIRST PLACE in the “Repair Work Done Right the 1st Time” for non-premium brands, at 94%. 6 Technical Training Schedule May - June 2019 Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below, contact your District Parts & Service Manager for information about Mobile Training in your area. NORTHEAST REGION New Jersey Technical Training Center SOUTHEAST REGION Atlanta Technical Training Center CENTRAL REGION Bloomington/Normal, IL Technical Training Center CENTRAL REGION Dallas Technical Training Center WEST REGION California Technical Training Center The second quarter technical quiz (TQ0219) became available on 4/1/2019 and will continue through midnight 6/30/2019. Successful completion of the technical quizzes are required for Service Technicians who wish to obtain or maintain DiamondPro Certification. 7 HOURS OF OPERATION: Monday — Friday 6:30 am - 3:30 pm Pacific Time Techline is closed every other THURSDAY 9:30 - 10:30 A.M. (PST) for a staff meeting. HOURS OF OPERATION: Monday — Friday 7:00 am - 4:00 pm Pacific Time MEDIC Hotline will assist with MEDIC & Scan Tool hardware or software issues. Since Tech Talk 248 the following bulletins have been released. 2019 Technical Service Bulletins, Safety Recalls, & Service Campaigns Date Posted Publication Number Publication Title Applicable Models 3/28/2019 TSB-19-42B-003 Updated Diagnostics for ETACS-ECU DTC U0141 - SMR 2008-17 Lancer, 2008-15 Lancer Evolution, 2009-17 Lancer Sportback, 2007-19 Outlander, 2018-19 Outlander PHEV, 2011-19 Outlander Sport 3/28/2019 TSB-19-52B-005 Updated Diagnostics for ETACS-ECU DTC U0141 - SMR 2008-17 Lancer, 2008-15 Lancer Evolution, 2009-17 Lancer Sportback, 2007-19 Outlander, 2018-19 Outlander PHEV, 2011-19 Outlander Sport 3/28/2019 TSB-19-54-008 Updated Diagnostics for ETACS-ECU DTC U0141, B16A0, & B16A7 - SMR 2008-17 Lancer, 2008-15 Lancer Evolution, 2009-17 Lancer Sportback, 2007-19 Outlander, 2018-19 Outlander PHEV, 2011-19 Outlander Sport 3/28/2019 TSB-19-54-009 Updates to Electrical Wiring Diagrams SMR 2007, 2014-19 Outlander 4/11/2019 TSB-19-42A-002 Power Window Auto Open/Close Function Inoperative 2019 Eclipse Cross, Outlander, Outlander PHEV 4/11/2019 TSB-19-42A-003 Torque Updates to Liftgate Removal & Installation Procedure - SMR 2011-17 Outlander Sport/RVR 4/11/2019 TSB-19-52A-002 A-Pillar Trim Replacement Procedure Revision - SMR 2011-14 Outlander Sport/RVR 4/11/2019 TSB-19-54-001REVII Quick Charging with ABB Quick Charger Stops Due to Isolation Error - Revised 2016-17 i-MiEV, 2018-19 Outlander PHEV 4/23/2019 TSB-19-00-001 Updates to 2017 Lancer & Lancer Sportback General Information– SMR 2017 Lancer, Lancer Sportback 4/23/2019 TSB-19-25-001 Correction to Propeller Shaft Assembly Removal Procedure - SMR 2012-17 Lancer & Lancer Sportback with 4WD, 2007-18 Outlander with 4WD 4/23/2019 TSB-19-34-003 Update to Shock Absorber Assembly Installation – SMR 2009-15 Lancer, 2011-15 Lancer Sportback, 2014-15 Outlander, 2011-15 Outlander Sport 4/23/2019 TSB-19-42A-004 Window Glass Runchannel & Door Opening Weatherstrip Removal & Installation - SMR 2016-19 Outlander 4/23/2019 TSB-19-42A-005 Body Repair Manual Updates for 2017 Lancer & Lancer Sportback - SMR 2017 Lancer, Lancer Sportback 4/23/2019 TSB-19-51-001 Updates to Door Mirror Removal & Installation – SMR 2016-19 Outlander, 2018-19 Outlander PHEV 4/23/2019 TSB-19-54-010 Hands-Free System (Bluetooth/FUSE) Instruction Guide and Diagnostic Steps Revised 2010-12 Eclipse, Eclipse Spyder, 2010-11 Endeavor, 2009.5-12 Galant, 2012-17 i-MiEV, 2008-17 Lancer, 2008-15 Lancer Evolution, 2009-13 Lancer Sportback, 2014-17 Mirage, 2017 Mirage G4, 2007-17 Outlander, 2011-17 Outlander Sport 8 Since Tech Talk 248 the following TINs/ATINs have been released. 2019 Technical Information Notices, Advance Technical Information Notices Date Posted Publication Number Publication Title Applicable Models 4/2/2019 TIN-19-31-001 Scramble Activity Request for TPMS Light On Issue (Mirage/Mirage G4) 2014-19 Mirage, 2017-19 Mirage G4 4/25/2019 TIN-19-00-002 CPX-930 Software Update All Models and Years 2019 Mitsubishi Motors North America, Inc. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). 9