G0B_Expired_Deal
Service Bulletin Details
Public Details for: G0B_Expired_Deal
Dealer package: april 1, 2019 a watermark has been added to the dealer letter to indicate that g0b expired on march 31, 2019.
- 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 -
Models from 2015
| 2015 TOYOTA VENZA |
Models from 2014
| 2014 TOYOTA VENZA |
Models from 2013
| 2013 TOYOTA VENZA |
Models from 2012
| 2012 TOYOTA VENZA |
Models from 2011
| 2011 TOYOTA VENZA |
Models from 2010
| 2010 TOYOTA VENZA |
Models from 2009
| 2009 TOYOTA VENZA |
TOYOTA ◄ IMPORTANT UPDATE ► Product Support Division The attached Dealer Letter has been updated, refer to the details below. DATE April 1, 2019 4/18/2016 TOPIC A watermark has been added to the Dealer Letter to indicate that G0B expired on March 31, 2019. Label Ordering Information The most recent update in the attached Dealer Letter will be highlighted with a red box. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2016 Toyota Motor Sales, USA TOYOTA All Toyota Dealer Principals, Service Managers, and Parts Managers To: Owner Notification – Product Operation Reminder – G0B Operation of Back Door Closer Function for Rear Hatch Certain 2009-2015 Model Year Venza Vehicles ,2 Subject: 01 9 Toyota Motor Sales, USA, Inc. 19001 South Western Avenue Torrance, CA 90501 (310) 468-4000 Published: April 12, 2015 st Toyota will mail owners of certain 2009-2015 Model Year Venza vehicles, in Mid-April, 2016, a product operation owner letter explaining the functionality of the Back Door Closer Function for the Rear Hatch Assembly. Additionally, owners will be provided two labels for application to the rear hatch of the vehicle as a reminder. 31 The following information is being provided to keep you informed of the owner notification mailing. In the unlikely event an owner contacts a dealership and requires label application assistance, please assist them with applying the labels to the proper location noted in the owner’s letter. MDC Part Number 00411-160001 ar ch If required, additional labels can be procured from the Material Distribution Center (MDC) Description Venza Rear Hatch Product Operation Reminder Label Qty per Pack 2 M A copy of the owner communication is attached for your reference. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. on Thank you for your cooperation. EX P IR ED Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC. 01 9 Owner Notification – Production Operation Reminder - G0B Certain 2009-2015 Model Year Venza Vehicles Operation of Back Door Closer Function for Rear Hatch - FAQ Frequently Asked Questions Published April 12, 2016 What is the Product Operation Reminder? The subject vehicles are equipped with a Back Door Closer system for the rear hatch assembly. This system is designed to automatically close the rear hatch door entirely when only light pressure is used to close the hatch door. This system engages about an inch before the rear hatch closes. When active, the rear hatch jam protection feature is overridden. Toyota reminds you that fingers and objects should not be obstructing the rear hatch when the Back Door Closer system is activated, because they could be injured or damaged. Additional information regarding rear hatch operation can be found in your owner’s manual section 1-2 “Opening, Closing, and locking the doors” (Pg 59-68). Where are the reminder labels applied? The owner letter will advise the proper location and application method for the reminder labels. The image below is the application area where the labels should be applied. What is Toyota going to do? Toyota will mail customers of covered vehicles an owner letter reminding them of the Operation of the Back Door Closer Function for the Rear Hatch. Additionally, enclosed with the letter are two labels that the owner is requested to apply to the rear hatch of the vehicle as a reminder to users. ED Q2: A2: on M Q1a: A1a: ar ch 31 st ,2 Q1: A1: IR In the unlikely event an owner contacts a dealership and requires label application assistance, dealerships should assist them with applying the labels to the proper location noted in the owner letter. Which and how many vehicles are covered by this Owner Notification? There are approximately 278,900 certain 2009-2015 Model Year Venza Vehicles covered by this Owner Notification in the U.S. The vehicles were produced from Mid-May, 2008 through Early July, 2015. EX P Q3: A3: Q3a: A3a: Q4: A4: Are there any other Toyota or Lexus vehicles covered? No, this program only covers approximately 278,900 Certain 2009-2015 Model Year Venza Vehicles. What if an owner has additional questions or concerns? Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time. Product Operation Reminder Certain 2009-2015 Model Year Venza Vehicles Operation of Back Door Closer Function for Rear Hatch [VIN] Dear Toyota Owner: 01 9 At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to provide superior customer satisfaction, we are providing the following reminder about the operation of the back door closer function for the rear hatch assembly. ,2 What is this product operation reminder? M ar ch 31 st Your vehicle is equipped with a Back Door Closer system for the rear hatch assembly. This system is designed to automatically close the rear hatch door entirely when only light pressure is used to close the hatch door. This system engages about an inch before the rear hatch closes. When active, the rear hatch jam protection feature is overridden. Toyota reminds you that fingers and objects should not be obstructing the rear hatch when the Back Door Closer system is activated, because they could be injured or damaged. Additional information regarding rear hatch operation can be found in your owner’s manual section 1-2 “Opening, Closing, and locking the doors” (Pg 59-68). What should you do? EX P IR ED on Enclosed in this letter are two stickers that should be applied to the rear hatch of the vehicle as a reminder to users. Please apply them to the yellow locations shown on the image below. Before applying them, ensure the surface has been cleaned with a damp cloth. If you require assistance, please contact your local authorized Toyota dealership. What if you have other questions? • • Your local Toyota dealer will be more than happy to answer any of your questions. If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time. If you are a vehicle lessor, please assist us by forwarding this notice to the lessee. ,2 We have sent this notice in the interest of your continued satisfaction with our products. Thank you for driving a Toyota. st Sincerely, IR ED on M ar ch 31 TOYOTA MOTOR SALES, U.S.A., INC. EX P 01 9 If you would like to update your vehicle ownership or contact information, please go to www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.