J0R_Region Lette

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
04/16/2019
•
•
TOPIC
UIO quantities and production ranges have been updated to reflect added vehicles.
Op codes to cover specific instances of ICS ECU failure during reprogramming have been
included.
The most recent update in the attached Region Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2019 Toyota Motor Sales, USA
INTEROFFICE MEMORANDUM
Original Publication Date: October 31, 2018
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Tom Trisdale
Vice-President, Product Quality and Service Support
SPECIAL SERVICE CAMPAIGN J0R (Remedy Notice - Expansion)
Certain 2018 Model Year Camry and Camry HV
Certain 2016 – 2018 Model Year Prius
Certain 2017 – 2018 Model Year Prius Prime
Intelligent Clearance Sonar (ICS) System Reprogram
Specific information for Region support is provided below.
Condition
The involved vehicles are equipped with Intelligent Clearance Sonar (ICS). Due to improper software programming
in the ICS system, the ICS system may improperly activate when an involved vehicle enters certain types of
carwash facilities and is placed into neutral. If the ICS system activates, the ICS system will exhibit warnings and
the system may apply the brakes.
Covered Vehicles
There are approximately 175,200 vehicles covered by this Special Service Campaign. Approximately 200 vehicles
involved in this Special Service Campaign were distributed to Puerto Rico.
Note: Toyota added approximately 48,100 vehicles to this campaign. These vehicles will be included in the campaign
effective 4/16/2019 and will utilize the same repair described below.
Remedy
Any authorized Toyota dealer will reprogram the ICS Electronic Control Unit software FREE OF CHARGE.
Note: If the ICS ECU is damaged during reprogramming, the region should validate the repair was performed correctly
by referencing the Technical Instructions before providing these op codes to the dealer. Key points that should be
confirmed are:
•
•
•
Using GR8 or DCA8000 in Power Supply Mode
Disconnecting cooling fans
Waiting ten seconds to cycle ignition after reprogramming completes
Op Code
J0R003
J0R004
J0R005
•
Model
Camry
Prius
Prius Prime
Description
Attempt ICS Reprogramming + Replace ICS
ECU
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Note: The dealer only needs to file this op code to complete and close out the campaign.
© 2018 Toyota Motor Sales, USA
Flat Rate Hours
1.9 hrs/vehicle
2.3 hrs/vehicle
2.6 hrs/vehicle
S p e c i a l S e r v i c e C a m p a i g n J 0 R - R - P a g e |2
Dealer Notification
The original Dealer Letter was sent to all Toyota dealers on October 31, 2018. The amended Dealer Letter with the
changes described above will be sent to all Toyota dealers on April 16, 2019.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2018 Toyota Motor Sales, USA