VOS-19-10

Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Subject: Arteon Hotfix Installation Instructions
Number: VOS-19-10
Date: May 6, 2019
Important:
We recommend installation of this Hotfix on one
diagnostic device ONLY. Hotfix must be removed
immediately after performing the procedure.
1.0 – Introduction
This Hotfix is required for use with Arteon vehicles using the ODIS Service Diagnostic Content Version
2.39. A future ODIS Service Diagnostic Content version update will include this Hotfix.
!! The Hotfix must be removed after performing the diagnostic procedure. !!
2.0 – Prerequisite
ODIS Service Diagnostic Content version 2.39 must be installed.
To confirm the installed diagnostic content version in ODIS Service, go to: Info > Versions.
3.0 – Download Hotfix
1. Open Internet Explorer on the diagnostic device and logon to vwhub.com > ServiceNet.
2. Navigate through Vehicle Diagnostics > Offboard Diagnostic Information System Service >
Hotfixes/software.
3. Click the Arteon_Hotfix.zip file and Save it to your Windows desktop.
4. Close Internet Explorer.
5. Browse to the desktop and double-click the Arteon_Hotfix.zip file to open it.
(cont.)
Page 1 of 4
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
6. Right click the file name and select Copy:
7. Right click anywhere on the Windows desktop and select Paste. This file icon must appear on the
desktop:
4.0 – Install Hotfix into ODIS Service
1. Open ODIS Service (“Run as Administrator”)
2. Expand the Data submenu and click Download (under Hotfix):
(cont.)
Page 2 of 4
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. Click Continue:
4. A Directory Selection box will appear. Browse to and highlight the Hotfix file, then click OK:
5. Click OK:
(cont.)
Page 3 of 4
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
6. Perform the diagnostic procedure.
Important:
The Hotfix must be removed after
5.0 – Un-install the Hotfix from ODIS Service
. performing the procedure. Failure to do so
will cause other vehicle diagnostics
sessions to malfunction.
1. Select Delete (under Hotfix), then Continue:
2. Click OK and close ODIS Service:
Page 4 of 4
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.