Dealer Best Prac

Service Campaign T3T Dealer Best Practice
Date: April 30, 2019
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign T3T: DTC P0128 ECM SOFTWARE UPDATE (TSB #19-01-016H)
Updates To This Document
•
Date
04/30/19
Service Campaign T3T Launch
***IMPORTANT Dealer Stock and Retail Vehicles***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is
in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.
Affected Vehicles
Hyundai has launched a Service Campaign to update the ECM (Engine Control Module) software for DTC P0128: Coolant Thermostat
(Coolant Temp below Thermostat Regulating Temperature) logic improvement.
The affected vehicles include:
• Certain 2018 Elantra GT (PD) and 2019 Veloster (JS) equipped with 1.6L Turbo engine.
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.
Description
This dealer best practice provides information related to an ECM (Engine Control Module) software update for DTC P0128: Coolant
Thermostat (Coolant Temp below Thermostat Regulating Temperature) logic improvement.
There are no drivability symptoms associated with DTC P0128.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
• This campaign can be completed quickly and does not require a hoist.
• Share this information with the Sales Department so affected vehicles in dealer stock can have Service Campaign
T3T completed prior to customer retail delivery or customer test drives.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• You must initially perform a GDS ECM/ESC update in Auto Mode
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This campaign requires the vehicle to be on during the update process, but not running. If the vehicle voltage falls
below 12 volts during the update process, hit back on the GDS and run the engine for at least 20 minutes in a well
ventilated area
Refer to TSB #15-GI-001 for the tablet-based Mobile GDS ECU update procedures
Refer to TSB #15-GI-002 for the PC based GDS ECU update procedures
After completion of the software updates, clear all DTCs and confirm normal vehicle operation
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.
Parts
No parts are associated with this campaign. If a part is found in need of replacement while performing Service Campaign T3T and the
affected part is still under warranty, submit a separate warranty claim using the same Repair Order. If the affected part is out of
warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.
Customer Notification
•
None
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Contact Information
Dealer Support
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
1‐844-371-3808
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Customer Support
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
www.hyundaiusa.com/recall
Updated information related to the specific recall or
service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
1-800-243-7766
1‐800‐633‐5151
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) - Tutorials
Car Care Scheduling (Xtime) - Recall Appointment
Notification
Parts – Campaign Parts Management (CPM)
Procedure
Source
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library >
Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management
Service Rental Car (SRC) Program
www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
NHTSA Website
www.hyundaiusa.com/recall
www.safercar.gov