B010418

TIS Service Bulletin
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SI B01 04 18
Warranties
April 2019
Technical Service
N47T/N57T DIESEL PARTICULATE SENSOR: LIMITED
WARRANTY EXTENSION TO 10 YEARS/120,000 MILEAGE
This Service Information bulletin supersedes SI B01 04 18 dated April 2018
What’s New:
• The bulletin was reformatted.
• The MY 2016 F25 (X3 xDrive28d) was added to this bulletin
• The Situation and Correction section information added
MODEL
F02 (740Ld xDrive)
(N57T Engine) Model
Year 2015 produced
2/13/2014 to 5/8/2015
F10 (535d Sedan)
(N57T Engine) Model
Years 2014 and 2015
produced 7/8/2013 to
6/26/2015
F10 (535d xDrive
Sedan) (N57T Engine)
Model Year 2014 and
2015 produced
7/4/2013 to 6/26/15
F15 (X5 xDrive35d)
(N57T Engine) Model
Years 2014 and 2015
produced 8/12/2013 to
11/23/2015
F25 (X3 xDrive28d)
(N47T Engine) Model
Year 2015 and 2016
produced 3/10/2014 to
3/31/2016
F30 (328d Sedan)
(N47T Engine) Model
Years 2014 and 2015
produced 6/24/2013 to
6/22/2015
F30 (328d xDrive
Sedan) (N47T Engine)
Model Years 2014 and
2015 produced
6/25/2013 to 6/19/15
F31 (328d xDrive
Sports Wagon) (N47T
Engine) Model Years
2014 and 2015
produced 6/21/2013 to
6/30/2015
Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.
To determination vehicle eligibility and that this coverage applies, always perform a VIN-specific DCSnet
Warranty Inquiry first; please refer to the “Eligible Vehicles” section of this bulletin for further details.
Note: The MY 2016 F25 (X3 xDrive28d) vehicles were added to this bulletin April 2019.
ELIGIBLE VEHICLES
To determination a vehicle’s eligibility and to confirm this coverage applies, always perform a VIN-specific
DCSnet Warranty Inquiry first.
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
Vehicle Comment shown below:
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SI B01 04 18: For this vehicle, the diesel particulate sensor limited warranty for defects in
materials or workmanship has been extended to 10 year/120,000 mile as determined from the
original in-service date. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks (DC 13 62 90 01 00).
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting Coverage, Policy and Coding prior to performing any repair.
INFORMATION
For the eligible vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited warranty for the
vehicle’s diesel particulate sensor to:

10 years/120,000 miles as determined by the vehicle’s original in-service date


This “component-specific” limited warranty extension applies
to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Note: This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall
or Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification letters in a
phased release.
SITUATION
While the vehicle experiences NO power loss while driving, the malfunction indicator lamp (MIL) lights up and
one or more of the following faults are entered in the DDE fault memory:
2BB700 - Sensor protection tube of particulate sensor clogged
2BB600 - Particulate sensor, diagnosis feedback: Measuring electrode, shunt detection
2BB500 - Particulate sensor, diagnosis feedback: Measuring electrode, electrical defect on + pole
2BB400 - Particulate sensor, diagnosis feedback: Measuring electrode, electrical defect on - pole
2BB300 - Particulate sensor, diagnosis feedback: Measuring electrode, self-diagnosis
2BB200 - Particulate sensor, diagnosis feedback: Refrigerant circuit, self-diagnosis
2BA200 - Particulate sensor, plausibility
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2BA100 - Particulate sensor, diagnosis feedback: Low-temperature measurement, electrical
2BBA00 - Particulate sensor, plausibility
2B9E00 - Particulate sensor, diagnosis feedback: Refrigerant circuit, electrical defect
2F9500 - Particulate sensor, diagnosis feedback: Measuring electrode, regeneration incomplete
CORRECTION
Verify the eligible vehicles current i-Level, if it is not at target integration level of:

17-07-501 or higher, program and encode the vehicle first.
If the elgible vehicle is at target integration level of 17-07-501 or higher:

Perform the corresponding test module(s) and follow the repair instructions.
PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.



Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
“Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s) that
must also be replaced/installed “in-conjunction” with performing a covered repair, these “required”
additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and
claimed.
WARRANTY INFORMATION
The diesel particulate sensor component-specific (including the related vehicle programming) limited warranty
extension to 10 years/120,000 miles applies to “eligible US-specification BMW vehicles” that are registered,
operated and have their covered repair performed by an authorized BMW center in the United States (including
Puerto Rico).
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should diesel particulate sensor fail again, this component is covered by the remaining portion of the extended
limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
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As instructed by the test module(s), claim for the corresponding work performed with the defect code and the
applicable labor operation(s) provided below.
Defect Code:
1362900100
F10 F15 F25 F3x N47T N57 T (US) diesel particulate
sensor
F25 (X3 xDrive28d N47T), F30 (328d Sedan N47T) F30 (328d Sedan xDrive N47T) and the F31 (328d SW
xDrive N47T):

Vehicle is not at the specified “Target” integration level of 17-07-501 or higher
Labor Operation:
00 65 148
Labor Allowance:
Description:
Refer to AIR
Check and replace particulate sensor,
program/encode control unit(s) (includes
connecting an approved battery charger/power
supply and performing a vehicle test) (Plus work)
Refer to AIR
Check and replace particulate sensor,
program/encode control unit(s) (includes
connecting an approved battery charger/power
supply and performing a vehicle test) (Plus work)
Or:
00 65 700
If you are using a Main labor code for another repair, use the Plus code labor operation 00 65 700 instead of 00
65 148.
Or:
Labor Operation:
00 65 147
Labor Allowance:
Description:
Refer to AIR
Check particulate sensor, program/encode control
unit(s) (includes connecting an approved battery
charger/power supply and performing a vehicle
test) (Main work)
Refer to AIR
Check particulate sensor, program/encode control
unit(s) (includes connecting an approved battery
charger/power supply and performing a vehicle
test) (Plus work)
Or:
00 65 699
If you are using a Main labor code for another repair, use the Plus code labor operation 00 65 699 instead of 00
65 147.
Or:
Labor Operation:
00 65 149
Labor Allowance:
Description:
Refer to AIR
Perform vehicle diagnosis (including the applicable
test module), program/encode control unit(s)
(includes connecting an approved battery
charger/power supply) (Main work)
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Or:
00 65 701
Refer to AIR
Perform vehicle diagnosis (including the applicable
test module), program/encode control unit(s)
(includes connecting an approved battery
charger/power supply) (Plus work)
If you are using a Main labor code for another repair, use the Plus code labor operation 00 65 701 instead of 00
65 149.
Or, for the:
F02 (740Ld xDrive N57T), F10 (535d Sedan N57T), F10 (535d xDrive Sedan N57T) and the F15 (X5 xDrive
35d N57T):

Vehicle is not at the specified “Target” integration level of 17-07-501 or higher
Labor Operation:
00 65 150
Labor Allowance:
Description:
Refer to AIR
Perform vehicle diagnosis, program/encode control
unit(s) (includes connecting an approved battery
charger/power supply, performing a vehicle test
and applicable test modules) (Main work)
Refer to AIR
Perform vehicle diagnosis, program/encode control
unit(s) (includes connecting an approved battery
charger/power supply, performing a vehicle test
and applicable test modules) (Plus work)
Or:
00 65 702
If you are using a Main labor code for another repair, use the Plus code labor operation 00 65 702 instead of 00
65 150.
Programming and Encoding - Vehicle Control Units
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software i-level. If one or more control module failures occur during this programming
procedure:
• Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order in the claim comments
section.
B. For control module failures that occurred prior to performing this programming procedure; and/or
C. Other work/repairs that results from performing ISTA diagnostics and the related test plans:
• When covered under an applicable limited warranty, claim this control module-related repair work using
the applicable defect code and labor operations (including diagnosis) in AIR.
Or, for:
All vehicles when a programming/encoding procedure is not necessary and a covered diesel particulate
sensor repair has been performed:
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Vehicle is already at the specified “Target” integration level of 17-07-501 or higher
Labor Operation:
Labor Allowance:
Description:
00 00 006
Refer to AIR
Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Main work)
Refer to AIR
Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
Work time (WT)
Performing vehicle diagnosis – test module
Refer to AIR
Replace diesel particulate sensor (after vehicle
diagnosis)
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006
And:
13 62 668
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an
individual punch time and an explanation on the repair order and in the claim comments section.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement for
“qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Note: The MY 2016 F25 (X3 xDrive28d) vehicles were added to this bulletin April 2019.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
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have him/her submit his/her reimbursement request “online” at www.BMW-RP.com under the following
reference:

B-ELWR 2018 N47/57T Diesel Particulate Sensor 10Y120M
Reimbursement Request Procedure
The online process is initiated by attaching/sending “PDF files” of the supporting documentation for the “prior
repair.”
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 N47/57T Diesel Particulate Sensor 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Published: Wednesday, April 24, 2019
ATTACHMENTS
View PDF attachment B010418_Sample Cust Letter.
[ Copyright ©2019 BMW of North America, Inc. ]
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REPRESENTATION OF PRINTED DOCUMENT
BMW
4-777-T343E-0000004-001-000-000-000-000
JOHN DOE
123 ANY STREET PAPERTOWN NJ,
12345
April 2018
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of DDDDDDDDDDDDDDDDD.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
777-3000-0714
Towards that end, BMW is extending the limited warranty for the engine’s:
•
Diesel Particulate Sensor
On the above-referenced vehicle to:
•
10 years/120,000 miles as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extensions apply to defects in materials or
workmanship. This coverage is subject to the same vehicle eligibility requirements, limitations,
and exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or
Service Action.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com
If a repair to this component is required, please contact your nearest authorized BMW center in
the United States or Puerto Rico to schedule an appointment. Your authorized BMW center will
determine the vehicle’s eligibility and review the scope of repairs that are covered by this
component-specific limited warranty extension(s).
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized
BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not
covered by this limited warranty extension. This exclusion applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2018 N47T/N57T Diesel Particulate Sensor 10Y120M
REPRESENTATION OF PRINTED DOCUMENT
4-777-T343E-0000004-001-000-000-000-000
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
April 2018
VIN DDDDDDDDDDDDDDDDD
Under these extended limited warranties, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of these component-specific limited warranty extensions.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2018 N47T/N57T Diesel Particulate Sensor 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 N47T/N57T Diesel Particulate Sensor 10Y120M
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
B-ELWR 2018 N47T/N57T Diesel Particulate Sensor 10Y120M
REPRESENTATION OF PRINTED DOCUMENT
4-777-T343E-0000004-001-000-000-000-000
N47T/N57T Diesel Particulate Sensor: Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate
to the components that are covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1.
Why was the vehicle brought into the repair facility?
2.
What was the repair facility's diagnosis?
3.
What did the repair facility do to correct the concern and does it qualify?
B-ELWR 2018 N47T/N57T Diesel Particulate Sensor 10Y120M