B620319

TIS Service Bulletin
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SI B62 03 19
Instruments
April 2019
Technical Service
DISPLAY IN THE INSTRUMENT CLUSTER OR IN HEAD-UP
DISPLAY IS FLICKERING
MODEL
G05 (X5 Sports Activity
Vehicle)
G07 (X7 SAV)
G20 (3 Series Sedan)
G29 (Z4
Roadster)
G14 (8 Series
Convertible)
G15 (8 Series
Coupe)
This only affects vehicles produced from July 1, 2018 thru March 30, 2019 with the following
optional equipment:
or
OE06U3 BMW Live Cockpit Professional
or
OE09LC BMW Live Cockpit Connected Drive
or
Vehicles, which also have the SA610 BMW Head-Up Display installed.
SITUATION
The customer states that the display in the instrument cluster or the BMW Head-Up Display is flickering.
Autonomous switching through of the display contents on the right side of the instrument cluster can also occur.
The issue may be temporarily rectified by turning the vehicle off and then back on.
CAUSE
Software error in the Instrument Cluster High 12.3 (KOMBSP18)
CORRECTION
Read out the I-Level of the vehicle.
If the I Level is lower than S18A-19-03-520 then program/encode the vehicle with current ISTA SW
Note: Parts replacement will not provide a solution to this situation.
PROCEDURE
1. Perform a diagnostic quick test to obtain the I-level.
2. If the I-level is S18A-19-03-520 or lower, program the vehicle with current ISTA 4.16.1x or higher SW.
3. If the I-Level is higher than S18A-19-03-520, perform standard troubleshooting. This bulletin does not
apply.
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Always connect a BMW-approved battery charger/power supply (SI B04 23 10) when performing
programming.
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation /
Programming and Diagnostics / Programming Documentation
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program.
Defect
Code:
6211204200
KOMBI display/pixel/backlighting (in the instrument cluster)
misfiring
Or:
6230075700 Visual appearance, Head-Up Display (HUD) vibrations
Labor
Operation:
Labor
Allowance:
Description:
00 00 006
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply (indicated in
KSD2 as Charging battery)
Refer to AIR
Programming/encoding control unit(s)
Or:
00 00 556
And
61 21 528:
And:
61 00 730
Labor operation code 00 00 006 is a Main labor operation. If you are using a Main labor code for another repair,
use the Plus code labor operation 00 00 556 instead.
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
Programming and Encoding - Vehicle Control Units
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software i-level. If one or more control module failures occur during this programming
procedure:
• Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section.
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B. For control module failures that occurred prior to performing this programming procedure:
• When covered under an applicable limited warranty, claim this control module-related repair work using
the applicable defect code and labor operations (including diagnosis) in AIR.
[ Copyright ©2019 BMW of North America, Inc. ]
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