NCU-2019040009 9

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
Recall Campaign Notification
Model 906,907,447 (Sprinter and
Metris), Model Years 2018-2019
Vehicles without Final Inspection
FROM: Anthony Washington, Department Manager,
Regulations and Certifications
RE:
DATE:
April 8, 2019
IMPORTANT CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2019040009
VSX566ZP25
Vehicle Without Final Inspection
This is to notify you of the Recall Campaign concerning the final vehicle inspection on approximately 7 MY18-19 Metris and
Sprinter vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from
customers. All affected VINs are flagged as “Open” in VMI.
Background
Issue
What We’re Doing
Parts
Vehicle Model Year(s)
Vehicle Model
Daimler AG (DAG), the manufacturer of Mercedes-Benz vans, has determined that certain
VS30 Sprinter (platform 907), NCV3 Sprinter (platform 906) and VS20 Metris (platform 447)
vehicles in the NAFTA market may not have had a final quality inspection after reassembly. As a result, various rework steps may not have been carried out on the affected
vehicles. Due to the non-completed final quality inspection, there is no documentation in
relation to the completion of checks of safety-relevant parts or bolt connections. Accordingly,
an increased risk of crash or injury cannot be ruled out.
The affected vehicles will be returned to the dealer for a comprehensive inspection and, if
necessary, corrective action.
Parts are not necessary.
Vehicles Affected
Model Year 2018-2019
VS30 Sprinter (platform 907), NCV3 Sprinter (platform 906) and VS20 Metris (platform 447)
Vehicle Populations
Total Recall Population
7
Dealer Inventory
3
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY18-19 Metris and Sprinter vehicles in dealer
inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY18-19 Metris and Sprinter vehicles
covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in early April, 2019.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer
satisfaction.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600