19NA069

Service Bulletin
Bulletin No.:
19-NA-069
Date:
April, 2019
TECHNICAL
Subject:
Paint Chip(s) or Wear Mark(s) on Underside Hood Inner Panel, Near Windshield
Brand:
Model:
Cadillac
XTS
Model Year:
VIN:
from
to
2018
2019
from
to
Engine:
Transmission:
All
All
Involved Region or Country
North America and N.A. Export Regions
Condition
Some customers may comment on seeing a paint chip or wear mark on the underside
hood inner panel, near the windshield. This could occur on either, or both, the driver and
passenger side.
Cause
5299013
Note: The inboard, rearward corner (shown circled in the illustration above) is the most
common hood damage area.
The cause of the condition may be because of interference between the hood inner panel
and the front compartment sight shield (1), near the windshield. The marring, or chipping,
results from the contact and vibration while driving.
Correction
Complete partial paint repair to the damaged area(s) and add mylar tape to both sides,
following the steps in the Service Procedure below.
Service Procedure
Important: Refer to the latest revision of the GM
Approved Materials book to identify the paint systems
you may use that have been engineered to meet GM
standards.
The latest version of the GM Approved Refinish
Materials is found in GM Service Information (SI) under
Unit Repair Manual/Specialty Publications. A PDF copy
Copyright 2019 General Motors LLC. All Rights Reserved.
of the GM Approved Refinish Materials booklet is
located on the Genuine GM Parts website at
www.genuinegmparts.com.
1. Clean the affected area(s) with soap and water.
2. Solvent wash the area(s) and wipe dry.
3. Scuff and sand the area(s) smooth.
4. Epoxy prime the repair area(s)
5. Refinish top coat.
Page 2
April, 2019
Bulletin No.: 19-NA-069
Note: As shown in the above illustration, the
center-point of the tape should be approximately
20.7 cm (8.15 in) (1) from the edge of the hood.
7. After repair of one, or both sides, apply 1 piece of
the tape to each side of the hood where the hood
and inboard corner of the front compartment sight
shield interface.
Parts Information
* We believe this source and their products to be
reliable. There may be additional manufacturers of
such products/materials. General Motors does not
endorse, indicate any preference for, or assume any
responsibility for the products or material from this firm
or for any such items that may be available from other
sources.
5299014
Note: Trimming the tape similar to the template
example above will minimize wrinkling at the rounded
corner of the hood, however tape can still be applied as
a rectangular shape.
6. Cut 2 pieces of Kent Automotive Anti-Squeak Film
Tape - P/N KT13512, or equivalent, approximately
80 mm (3.25 in) (1) x 30 mm (1.25 in) (2).
Causal
Part
Description
Part
Number
Qty
N/A
Kent Automotive
Anti-Squeak
Film Tape
KT13512
2 (3 & 1/4
inch pieces)
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation
Description
Labor
Time
Paint
Code
1481198*
Partial Paint Repair
Hood (1 Side), Apply
Mylar Tape (Both
Sides).
1.0 hr
GF
Add
Partial Paint Repair
Hood Opposite Side
0.5 hr
GB
*This is a unique Labor Operation for Bulletin use only.
**Includes repair/prime, and Paint Mix Time
5299015
Version
1
Modified
Released April 01, 2019
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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