Circular - 90M3

Service Action
Code: 90M3
Subject
Release Date
Affected Vehicles
Gateway Control Module Software Update
March 19, 2019
U.S.A. & CANADA:
Certain 2019 MY Audi vehicles
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Due to a gateway control module software issue in affected vehicles, a no start condition may
occur.
Symptoms of the gateway control module software issue addressed by this service action
include:
Corrective Action
Important Information
Parts Information
Code Visibility
•
Engine does not crank/start
•
Instrument cluster does not turn on
•
Dealer able to confirm no communication with gateway control module
Update gateway control module software.
Vehicles coming from the ports will not have this service action completed. Dealers
must perform this service action repair before vehicle delivery to customers.
Software update only; no parts needed.
On or about March 19, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about March 19, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about March 19, 2019, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.
Campaign Expiration
Date
This campaign expires on December 31, 2021. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 1 of 11
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
90M3
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
01
Connect battery charger.
Labor operation:
2706 89 50
10 T.U.
-ANDUpdate gateway control module software.
Labor operation:
9035 25 99
Time stated on diagnostic protocol
NOTE
Operating mode “Flash” must be used. Performing this software update using “Diagnosis”
(Guided Fault Finding) could result in non-payment of the claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 2 of 11
Campaign Work Procedure
90M3 Service Action
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
Required Tools
•
VAS6150D - Diagnostic Tester (or equivalent)
•
VAS6154 - Vehicle Communication Interface (or
equivalent)
NOTE
The VAS6154 or VAS5055 are the preferred
diagnostic heads. Using the VAS5054 may cause a
SVM failure that could result in control module failure.
•
GRX3000VAS – Battery Tester/Charger (or
equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 3 of 11
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 4 of 11
Section B – Gateway Control Module Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
Flash process through “Audi Flashing” not Guided Fault Finding (GFF).
•
DO NOT USE Guided Fault Finding (GFF) to perform this flash. Damage caused to control
modules while using GFF will not be covered.
If using a Bluetooth transmitter head, it is connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 5 of 11
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software Version
Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
•
Verify the ODIS version is current.
•
Open the hood.
•
Access the battery charging posts.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect the VAS6150X/VAS6160X Diagnostic
Tester to the vehicle.
•
Start the ODIS program.
CAUTION
This flash may take a long time. A battery charger
MUST be installed, otherwise control module failure
could occur.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery charging
posts.
NOTE
Vehicles with Battery Monitoring Control Module
-J367- and/or an EFB Battery:
When connecting the charger to the battery, connect
the positive cable to the positive terminal of the
battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning
lights are not switched on. The hazard warning lights
prevent the system from switching to bus sleep mode
during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 6 of 11
•
Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o
If the Bluetooth or WiFi symbol is
shown, then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.
•
From the home screen of the scan tool
highlight “Flash” <1>.
•
Follow the on-screen prompts.
NOTE
Operating mode “Flash” must be used. Performing
this software update using “Diagnosis” (Guided
Fault Finding) could result in non-payment of the
claim.
•
Select “Starting Flashing” and follow the onscreen prompts.
•
Select “No RO”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 7 of 11
•
Highlight “SVM – Code Input”.
•
Select “Perform test”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 8 of 11
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM flash process is
not covered.
•
Enter the corrective action code (SVM code) as
listed below.
SVM code
90M3A351
•
Select “Accept”.
•
Follow the on-screen prompts.
NOTE
STOP!
This extra ignition cycle step must be followed,
otherwise faults stored during the update may not
be cleared upon exiting the Flash program.
•
After receiving confirmation that the update
completed successfully (green check mark)
, the ignition must be turned off for 60
seconds and then turned back on.
•
Select “Send” to send the diagnostic protocol
online.
•
Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 9 of 11
•
Click “Flash” to exit the flash session.
•
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 10 of 11
Section C – Campaign Stamp
•
Once the campaign has been completed, the
technician should stamp the repair order.
•
Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).
Item#: AUD4927ENG
OR
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
90M3 Page 11 of 11