Circular - 91V3

Service Bulletin Details

Public Details for: Circular - 91V3

Serv-act ? Emergency call module & communication unit

- 2019 -

Models from 2019

2019 AUDI A4

2019 AUDI A4 ALLROAD

2019 AUDI A5 CABRIOLET

Service Action
Code: 91V3
Subject
Release Date
Affected Vehicles
Emergency Call Module & Communication Unit
March 29, 2019
USA: Certain 2019 MY Audi A4 Sedan, SQ5, A5 Coupe, A5 Sportback, Q7, Q8, A6, Q5,
A8, A5 Cabriolet and A7
CANADA: Certain 2019 MY Audi S5 Cabriolet, A5 Sportback, Q7, Q8, A6, A7 and A8
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
In certain vehicles, the SOS LED is illuminated in red, and when it is pressed a message of “A
Technical Error has occurred” appears. Some vehicles may have an SOS LED that is not
illuminated at all, and the “User management” option is greyed out in the MMI. When the
SOS/Roadside button is pressed, a message of “Your subscription for the emergency call
service has expired” appears.
Corrective Action
Perform an adaptation to activate the Emergency Call Module & Communication Unit.
Parts Information
No parts needed.
Code Visibility
On or about March 29, 2019, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about March 29, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about March 29, 2019, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.
Owner Notification
Owner notification will take place in March 2019. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2021. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 1 of 9
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
91V3
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
01
Connect battery charger.
Labor operation:
2706 89 50
10 T.U.
-ANDDeactivate “flight mode” for the Emergency Call Module and Communication Unit
Labor operation:
9170 25 99
Time stated on diagnostic protocol
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 2 of 9
Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:
Service Action 91V3 - Emergency Call Module & Communication Unit
Certain 2019 Model Year Audi Vehicles
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
In certain vehicles, the SOS LED is illuminated in red, and when it is pressed a message
of “A Technical Error has occurred” appears. Some vehicles may have an SOS LED
that is not illuminated at all, and the “User management” option is greyed out in the MMI.
When the SOS/Roadside button is pressed, a message of “Your subscription for the
emergency call service has expired” appears.
What will we do?
Your authorized Audi dealer will perform an adaptation to activate the Emergency Call
Module & Communication Unit. This work will take about half an hour to complete and
will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2021. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 4 of 9
Campaign Work Procedure
91V3 Service Action
Repair Overview
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
•
Deactivate “flight mode” for the Emergency
Call Module and Communication Unit -J949-.
Required Tools
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X- and
-VAS6154- diagnostic head
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 5 of 9
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 6 of 9
Section B – Repair Procedure
CAUTION
The -VAS6154- Communication Interface MUST be
used for this procedure. Using a communication
interface other than the -VAS6154- will result in no
communication with the Emergency Call Module
and Communication Unit -J949-.
•
Verify the ODIS version is current.
NOTE
If the ODIS version is not current, the test plan may
not work.
•
Apply the parking brake.
•
Open the hood.
•
Access the battery charging posts.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect
the
-VAS6150X/VAS6160XDiagnostic Tester to the vehicle with the
-VAS6154- Communication Interface.
•
Turn the ignition on and start the ODIS
program.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery charging
posts.
NOTE
When connecting the charger to the battery,
connect the positive cable to the positive terminal of
the battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Select operating mode “Diagnosis” and
perform a complete vehicle diagnostic scan.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 7 of 9
•
After completing the diagnostic scan, test plan
“0075 – Deactivate flight mode”
should be automatically populated.
NOTE
The test plan populates due to the following fault
being stored in Diagnostic Address 0075:
U13EB00:
Emergency
call
module
and
communication unit Flight mode activated
•
Highlight the test plan .
•
Select “Perform test…” .
•
Follow the on-screen prompts.
NOTE
If the test plan does not populate and there are no
faults related to flight mode, then flight mode has
already been deactivated. Exit GFF and send the
diagnostic protocol online.
•
When the test plan is completed,
confirmation message will appear.
•
Select “Complete/Continue” and
follow the on- screen prompts.
•
Exit Guided Fault Finding and send the
diagnostic protocol to GFF Paperless when
prompted.
•
Disconnect battery charger.
•
Disconnect ODIS diagnostic tester.
Work is complete – Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 8 of 9
a
Section C – Campaign Completion Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2019
91V3 Page 9 of 9