Dealer - 90M3

AUDI DEALER COMMUNICATION
Repair Available – Service Action 90M3 / Gateway Control Module Software Update
This notice is for: 
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Date:
Issue:
Dealer Principal
General Manager
Sales Managers
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Service Manager
Parts Manager
Service Advisor
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Warranty Administrator
Technicians
March 18, 2019
Due to a gateway control module software issue in affected vehicles, a no start condition
may occur.
Symptoms of the gateway control module software issue addressed by this service action
include:
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Engine does not crank/start
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Instrument cluster does not turn on
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Dealer able to confirm no communication with gateway control module
Vehicles coming from the ports will not have this service action completed.
Dealers must perform this service action repair before vehicle delivery to
customers.
Repair:
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Repair instructions available in ELSA/ServiceNet
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Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
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Parts Department:
Notes:
REPAIR AVAILABLE – On or about March 19, 2019 – Update gateway control
module software
Software update only; no parts needed.
Affected vehicles: Certain 2019 MY Audi A4 Sedan, A5 Cabriolet, A5 Coupe,
A5 Sportback, A6 Sedan, A7, A8, Audi Q5, Audi Q7, Audi Q8
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
90M3_DLR_LAUNCH