Dealer - 91V3

AUDI DEALER COMMUNICATION
Repair Available – Service Action 91V3 / Emergency Call Module & Communication Unit
This notice is for: 


Date:
Issue:
Repair:
Expiration Date
Notes:



Service Manager
Parts Manager
Service Advisor


Warranty Administrator
Technicians
March 28, 2019
In certain vehicles, the SOS LED is illuminated in red, and when it is pressed a message
of “A Technical Error has occurred” appears. Some vehicles may have an SOS LED that
is not illuminated at all, and the “User management” option is greyed out in the MMI.
When the SOS/Roadside button is pressed, a message of “Your subscription for the
emergency call service has expired” appears.
•
REPAIR AVAILABLE – March 29, 2019 - Perform an adaptation to activate the
Emergency Call Module & Communication Unit -J949-.
•
Repair instructions available in ELSA/ServiceNet
•
Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:
Dealer Principal
General Manager
Sales Managers
No parts needed.
December 31, 2021
Affected vehicles: Certain 2019 MY Audi vehicles (USA 199 / CANADA 92)
USA: Certain 2019 MY Audi A4 Sedan, SQ5, A5 Coupe, A5 Sportback, Q7, Q8,
A6, Q5, A8, A5 Cabriolet and A7
CANADA: Certain 2019 MY Audi S5 Cabriolet, A5 Sportback, Q7, Q8, A6, A7, A8
•
Schedule owner repairs immediately
•
Owner mailing – March 2019
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
91V3_DLR_LAUNCH