WUD-89

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2019 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE PROGRAM BULLETIN
APPLICABILITY:
		
2017 MY Legacy
2017 MY Outback		
NUMBER: WUD-89
SUBJECT:
		
Combination Meter Reprogramming
Service Program
DATE: 03/06/19
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service
program to reprogram the combination meter software to ensure improved accuracy of the driving
range indicator calculation in the multi-information display.
AFFECTED VEHICLES:
Model Year
Carline
Production Range
2017
Legacy
All
2017
Outback
All
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function
on subarunet.com. This information is now available.
DESCRIPTION OF THE REPAIR:
Subaru retailers will reprogram the combination meter software on affected vehicles with the latest
version at no charge to the customer.
RETAILER RESPONSIBILITY:
Retailers are to promptly perform this update on any affected vehicles that may be in their inventory.
Additionally, whenever a vehicle subject to this service program is taken into inventory or in for
service, necessary steps should be taken to ensure the update has been made before selling or
releasing the vehicle.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 1 of 11
Any vehicles listed in a service program that are in the retailer’s stock must be:
• Immediately identified.
•
Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.
•
Updated in accordance with the repair procedures outlined in this Service Program Bulletin.
OWNER NOTIFICATION:
Subaru is in the process of acquiring registration data and will notify affected vehicle owners by first
class mail by the end of March. Retailers will be advised when owner notification occurs.
RETAILER AFFECTED VIN LISTS:
Each Subaru retailer will receive an affected VIN list from their Zone Office. Vehicles will be
assigned to retailers as follows:
•
Original vehicle owners are assigned to the original selling retailer when their current address
is within a 100-mile radius of that retailer.
•
If the original selling retailer is inactive, the VIN has been assigned to the nearest active
retailer.
•
For any new owners or when original owners live more than 100 miles from the original
selling retailer, the VIN has been assigned to the nearest active retailer.
IMPORTANT: Retailer affected VIN lists include information for vehicles affected by this service
program. This information will enable retailers to follow up with owners of affected vehicles. The
lists contain owners’ names and phone numbers obtained from State Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any other purpose is unlawful.
Accordingly, retailers are required to limit the use of these lists for the sole purpose of completing
this service program.
SERVICE PROCEDURE:
Tools Required:
• Plastic Trim Stick
•
Small flashlight (not required but can come in handy)
•
Phillips Screwdriver (magnetic tip preferred)
•
1/4” Drive Ratchet
•
1/4” 10mm Deep Socket (or shallow w/ short extension)
•
1/4” 12mm Socket (Deep or Shallow)
•
Large CLEAN cloth or hand towel
•
Reprogramming Tool: Part Number 85009AL000
•
Subaru Select Monitor 4 (SM4)
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 2 of 11
Step 1: Connect the SM4 and navigate to Work Support for the Combination Meter. Click on
“Software information” and confirm the current software version. Refer to the table below for the
version information. The first 4 digits of the Software information number signify the version
number. If the first 4 digits show an “After Update” version ID, record the VIN and Mileage so
WUD-89 can be closed out in the Claims system. Proceed to the CLAIM REIMBURSEMENT AND
ENTRY PROCEDURES section.
MY
Before Update
After Update
2060
2017
2070
2081
2080
Step 2: Adjust the steering column all the way down and fully extend it to provide the maximum
clearance for removing the combination meter.
Step 3: While holding / supporting the battery sensor with 1 hand (to keep it from turning), use the
12mm socket to remove the negative battery cable. DO NOT remove the sensor from the battery
post.
TIP: Put a rag over the sensor to help keep your hands from getting greasy.
Step 4: CAREFULLY remove the IP end cover using the plastic trim stick. There’s a retaining clip
at the top and bottom with 3 locating pins in between.
TIP: As you go through each step, make mental notes of where the retaining clips are as each trim
part is removed. This way, you’ll know where the trim stick must go to release them on the next car.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 3 of 11
Step 5: Remove the phillips screw and release the 1 clip on the end portion of the trim shown in the
photo. Then, CAREFULLY release and lower the lower IP trim panel by pulling it straight back
toward you. DO NOT try to “peel” it up from the bottom. Leave all switches and the aspirator tube
connected.
TIP: The lower undercover does not need to be removed. Leave it attached to the lower IP trim
panel.
Before proceeding to Step 6 below, it must be stressed to TAKE YOUR TIME when removing
and reinstalling the combination meter. The photos below illustrate what can happen to the meter
assembly when not performing these steps CAREFULLY. These 3 examples show damage caused
by outside influence which is not a matter for warranty.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 4 of 11
Step 6: NOTE: Previously, the removal procedure showed releasing the top claws on each end,
grasping the bezel with the thumb and forefinger and pulling straight back to release the 2 center
retaining clips. Use the photos below for reference when CAREFULLY removing the combination
meter lower trim bezel. Reports of damaged meter housings as shown in the example photo below,
right have necessitated revisions to this step since the release of the WTW-82 campaign.
•
Release the top claws on both sides using a trim stick as previously recommended.
•
Release the lower claws on both ends of the bezel using a trim clip removal tool as shown.
When all four corners are released, the bezel will appear loose as shown in Figure 1 below
BUT, there are 2 more upper / center retaining clips which must be CAREFULLY released
from underneath before the bezel can be removed.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 5 of 11
•
Use a flat-blade screwdriver with protective tape added shown in Figure 2 and 3 below works
well. A CAREFUL twist of the tool will release the clips. NOTE: These 2 center clips will
likely require more effort to release the first time than in the future if necessary.
•
Once the bezel is loose, disconnect the trip reset button harness connector and put the piece
aside. On Push Start models, LEAVE THE START SWITCH CONNECTED and just flip the
bezel over toward the radio. Cover the bezel with a clean shop cloth to make sure does not
scratch the audio unit face or any surrounding trim.
Step 7: Use the trim stick to release
the 4 clips holding the fabric “gap
cover” trim in place at the front of the
steering column cover. If you have
a good thumbnail, use it to create a
gap for inserting the trim stick. Insert
the trim stick and work your way
across to remove the trim as shown in
the photo sequence below. NOTE:
The fabric is “attached” to a plastic
reinforcement piece that clips onto the
underside of the combination meter.
Leave it attached to the combination
meter. DO NOT EVER pull on the
fabric as it is only lightly attached.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 6 of 11
Step 8: Remove the 2- 10mm bolts from the underside of the visor and the 2 phillips screws on the
bottom corners of the combination meter.
TIP: Use a finger under the head of the screw to keep from dropping it inside the IP.
Step 9: Cover the steering column cover with a clean cloth or towel to protect it while removing and
reinstalling the combination meter. CAREFULLY pull the meter toward you enough to get a hand
behind it, press the lock tab on the harness connector and unplug it. There is only the one connector.
Once unplugged, remove the combination meter from the IP toward the right of the steering wheel.
Step 10: Plug the AC adapter of the reflash tool into 120v AC “house current” and the combination
meter connector into the meter. The meter will power up and illuminate completely. The tool’s
Yellow LED will illuminate. Press the black button to start the update. It takes about 70 seconds to
complete.
RED LED
GREEN
LED
YELLOW
LED
Reprogramming - Ready
OFF
OFF
ON
Reprogramming - Running
OFF
OFF
BLINK
Reprogramming - Complete
OFF
ON
ON
Current Version Not Affected
BLINK
OFF
ON
Reprogramming Error
ON
OFF
ON
Power Off
OFF
OFF
OFF
While the update is happening, the yellow light will blink on and off. When the update is complete,
the Green and Yellow LEDs will both come on solid. At this point, should the Red LED come on,
repeat this (Step 10) again from the beginning. After successful completion, unplug the tool harness
from the combination meter and the power supply from the wall outlet. This “resets” the tool.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 7 of 11
Step 11: Reinstall the combination meter, plug in the harness and listen for the “click” of the lock to
confirm the connector is fully seated. Reassemble the IP in reverse order of disassembly.
Step 12: Reconnect the battery cable, hold the battery sensor with one hand and torque the 12mm
nut to 5.5 ft. lbs. Use the grease pencil to put an “X” on the (-) battery post as a QC check confirming
proper torque has been achieved.
Step 13: Press the Trip Reset button to confirm the mileage and trip meter (NOTE: The trip meter
is reset by this process but odometer mileage is retained.) are displayed (This will also serve as a QC
check to confirm the button harness was reconnected before the combination meter lower trim bezel
was re-installed). Start the vehicle and confirm the rest of the combination meter operates normally.
Step 14: Connect the SM4 and navigate to Work Support for the Combination Meter. Click on
Software information and confirm the update was successful. Refer to the table below for the version
information. The first 4 digits signify the version number. The photo shows a successful update of a
2017 Outback (2081). Once a successful update is confirmed, the process is complete.
MY
Before Update
After Update
2060
2017
2070
2081
2080
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 8 of 11
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support.
Additional labels are available through normal parts ordering channels. The part number is
MSA6P1302, which comes as one sheet of 20 labels.
Part Number
Applicability
Description
Order Quantity
MSA6P1302
All Models
Campaign Completion Labels (contains one sheet of 20 labels)
1
WUD-89
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service program will be based on properly completed repair order information.
Retailers may submit claims through Subarunet.com.
Labor Description
Labor
Operation #
Labor Time
COMBINATION METER REPROGRAMMING FOR
DISTANCE TO EMPTY FEATURE
184-918
0.5
INSPECTION ONLY / VERSION NUMBER CHECK
/ REPROGRAMMING NOT NEEDED
184-910
0.2
Fail Code
Claim
Type
WUD-89
RC
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 9 of 11
This notice applies to the VIN identified in
the address section printed below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Service Program WUD-89
March 2019
Dear Subaru Owner:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are
committed to your continued satisfaction.
Subaru has developed a software update to the Distance-to-Empty logic (which indicates how far you
can travel on existing fuel levels) for certain 2017 model year Legacy and Outback vehicles. This software
update is intended to ensure improved accuracy of your vehicle’s Distance-to-Empty feature which is
displayed in the vehicle instrument panel.
You received this notice because our records indicate that you currently own one of these vehicles.
					
WHAT SUBARU WILL DO
Subaru will reprogram the Distance-to-Empty logic in your vehicle at no cost to you.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) for an appointment to have the Distance-to-Empty
software updated in your vehicle, free of charge.
HOW LONG WILL THE REPAIR TAKE?
The time to perform this software update is approximately 30 minutes. However, it may be necessary to
leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your
Subaru retailer
flexibility in scheduling.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select
‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement.
Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area
would charge for the same repair.
Continued...
Bulletin Number: WUD-89; Date: 03/06/19
Page 10 of 11
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WUD-89 Service Program
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will
attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for
this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a
Retailer.’
For additional information, please go to: http://www.wud89.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Contact Us”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of
charge.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your vehicle’s proper operation. We sincerely apologize for any inconvenience
this matter may cause and urge you to schedule an appointment as soon possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Bulletin Number: WUD-89; Date: 03/06/19
Page 11 of 11