A19-064

Service Bulletin
June 5, 2019
19-064
Version 1
Warranty Extension: White Orchid Pearl Paint
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2015-18
Fit
All vehicles painted White
Orchid Pearl NH-788P
Check the iN VIN status for eligibility.
2016-18
HR-V
All vehicles painted White
Orchid Pearl NH-788P
Check the iN VIN status for eligibility.
BACKGROUND
This warranty extension only applies to 2015-18 Fit and 2016-18 HR-V vehicles that are painted NH-788P White Orchid
Pearl.
The exterior paint on the vehicle may peel off. American Honda is extending the warranty on the paint of the affected
vehicles to 7 years from the original date of purchase with no mileage limit. This warranty extension does not apply to
other paint issues like rock chips, scratches, bird droppings, sap, etc.
Do an iN VIN status inquiry to see if the vehicle is eligible. American Honda will update this bulletin and the iN VIN
status when this warranty extension on affected vehicles has expired.
This warranty extension only applies to factory-applied paint.
The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded or similar title under any state’s law.
This warranty extension only applies to the panels listed in the WARRANTY CLAIM INFORMATION section if they
exhibit a paint peeling problem. All paint repairs MUST have DPSM approval before starting work.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©
2019 American Honda Motor Co., Inc. — All Rights Reserved
Page 1 of 24
CORRECTIVE ACTION
Inspect the vehicle and, if necessary, have a ProFirst Certified Body Shop repaint the entire affected panel(s)
with a tri-coat paint (base color coat, mid [mica/pearl] coat, and clear coat) after obtaining DPSM approval.
PARTS INFORMATION
If you need to replace any moldings, emblems, or clips, reference the parts catalog for applicable part numbers, and
submit them in your warranty claim.
PHOTO REQUIREMENTS
•
Submit photos for each affected area. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair
Claims.
•
You must submit clear photos showing the overall affected areas, close ups, and a photo of the door jamb label that
shows the VIN. If the photos are not approved by the DPSM, your claim may be debited.
•
Take photos of every affected area and save them with the repair order for 36 months. If American Honda requests
the photos and they were not saved, your claim may be debited.
Page 2 of 24
WARRANTY CLAIM INFORMATION
•
Submit a copy of the ProFirst work receipt with the warranty claim.
•
You must have prior consent from your DPSM before doing any work related to painting the vehicle.
•
For help submitting a claim using LONs, refer to the Claims Reference Guide under Special Claims Procedure.
•
Under the Personal Information section of the warranty claim template, Enter technician number E090000, which is
a generic number to be used with this warranty extension only.
2015-18 Fit with White Orchid Pearl - Hood - E-coat is not damaged (surface scuff)
Operation
Number
Description
9114A1
Fit: Repaint the hood. FRT 7.1 hrs
includes the following:
•
Base, pearl, and clear
coat
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60100-T5R-A90ZZ
2015-18 Fit with White Orchid Pearl - Hood - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9114A0
Fit: Repaint the hood. FRT 8.6 hrs
includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60100-T5R-A90ZZ
Page 3 of 24
2015-18 Fit with White Orchid Pearl - Roof - E-coat is not damaged (surface scuff)
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9104A6
Fit: Repaint the roof. FRT
includes the following:
13.2 hrs
6P100
C5100
62100-T5R-A00ZZ
•
Base, pearl, and clear
coat
•
Remove and install
antenna, and
windshield, as needed
•
Open the moonroof
and tape the opening
•
Paint mixing
•
Color match
•
Paint materials
•
Aim multipurpose
camera, as needed
2015-18 Fit with White Orchid Pearl - Roof - E-Coat damage that requires bare metal preparation
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9104A5
Fit: Repaint the roof. FRT
includes the following:
14.7 hrs
6P100
C5100
62100-T5R-A00ZZ
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
antenna, and
windshield, as needed
•
Open the moonroof
and tape the opening
•
Paint mixing
•
Color match
•
Paint materials
•
Aim multipurpose
camera, as needed
Page 4 of 24
2015-18 Fit with White Orchid Pearl - Tailgate - E-coat is not damaged (surface scuff)
Operation
Number
Description
9174A9
Fit: Repaint the tailgate.
10.6 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Remove and install
rear glass, spoiler,
tailgate, license trim
and cover, as needed
•
Remove and replace
emblems
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
68100-T5R-A80ZZ
2015-18 Fit with White Orchid Pearl - Tailgate - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9174A8
Fit: Repaint the tailgate.
12.1 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install,
rear glass, spoiler,
tailgate, license trim
and cover, as needed
•
Remove and replace
emblems
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
68100-T5R-A80ZZ
Page 5 of 24
2015-18 Fit with White Orchid Pearl - Body Panels - E-coat is not damaged (surface scuff)
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9124A1
Fit: Repaint the left front
fender. FRT includes the
following:
9.1 hrs
6P100
C5100
60261-T5R-A91ZZ
Fit: Repaint the right front 9.1 hrs
fender. FRT includes the
following:
6P100
C5100
60211-T5R-A91ZZ
6P100
C5100
04646-T5R-A90ZZ
9194A1
9164A7
•
Base, pearl, and clear
coat
•
Remove and install
bumper, headlights,
trim, side glass, and
cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
•
Base, pearl, and clear
coat
•
Remove and install
bumper, headlights,
trim, side glass, and
cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
Fit: Repaint the left rear
quarter panel. FRT
includes the following:
•
Base, pearl, and clear
coat
•
Remove and install
rocker panels,
taillights, bumper and
side glass, as needed
•
Paint mixing
•
Color match
•
Paint materials
9.5 hrs
Page 6 of 24
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9224A1
Fit: Repaint the right rear
quarter panel. FRT
includes the following:
9.5 hrs
6P100
C5100
04636-T5R-A91ZZ
•
Base, pearl, and clear
coat
•
Remove and install
rocker panels,
taillights, bumper and
side glass, as needed
•
Paint mixing
•
Color match
•
Paint materials
2015-18 Fit with White Orchid Pearl - Body Panels - E-Coat damage that requires bare metal preparation
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9124A0
Fit: Repaint the left front
fender. FRT includes the
following:
10.6 hrs
6P100
C5100
60261-T5R-A91ZZ
Fit: Repaint the right front 10.6 hrs
fender. FRT includes the
following:
6P100
C5100
60211-T5R-A91ZZ
9194A0
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
bumper, headlights,
trim, side glass, and
cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
bumper, headlights,
trim, side glass, and
cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
Page 7 of 24
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9164A6
Fit: Repaint the left rear
quarter panel. FRT
includes the following:
11.0 hrs
6P100
C5100
04646-T5R-A90ZZ
11.0 hrs
6P100
C5100
04636-T5R-A91ZZ
9224A0
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
rocker panels,
taillights, bumper and
side glass, as needed
•
Paint mixing
•
Color match
•
Paint materials
Fit: Repaint the right rear
quarter panel. FRT
includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
rocker panels,
taillights, bumper and
side glass, as needed
•
Paint mixing
•
Color match
•
Paint materials
Page 8 of 24
2015-18 Fit with White Orchid Pearl - Doors - E-coat is not damaged (surface scuff)
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9144A1
Fit: Repaint the left front
door. FRT includes the
following:
9.7 hrs
6P100
C5100
67151-T5R-A01ZZ
Fit: Repaint the right front 9.9 hrs
door. FRT includes the
following:
6P100
C5100
67111-T5R-A01ZZ
6P100
C5100
67651-T5R-A01ZZ
9204A1
9154A1
•
Base, pearl, and clear
coat
•
Remove and install
door handles, glass,
mirror, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
•
Base, pearl, and clear
coat
•
Remove and install
door handles, glass,
mirror, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
•
Aim LaneWatch
camera, if needed
Fit: Repaint the left rear
door. FRT includes the
following:
•
Base, pearl, and clear
coat
•
Remove and install
door handles, glass,
door,and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
9.2 hrs
Page 9 of 24
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9214A1
Fit: Repaint the right rear
door. FRT includes the
following:
9.2 hrs
6P100
C5100
67611-T5R-A01ZZ
•
Base, pearl, and clear
coat
•
Remove and install
door handles, glass,
door, and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
2015-18 Fit with White Orchid Pearl - Doors - E-Coat damage that requires bare metal preparation
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9144A0
Fit: Repaint the left front
door. FRT includes the
following:
11.2 hrs
6P100
C5100
67151-T5R-A01ZZ
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, glass,
mirror, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
Page 10 of 24
Operation
Number
Description
9204A0
Fit: Repaint the right front 11.4 hrs
door. FRT includes the
following:
9154A0
9214A0
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, glass,
mirror, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
•
Aim LaneWatch
camera, if needed
Fit: Repaint the left rear
door. FRT includes the
following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, glass,
door, and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
Fit: Repaint the right rear
door. FRT includes the
following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, glass,
door, and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
67111-T5R-A01ZZ
10.7 hrs
6P100
C5100
67651-T5R-A01ZZ
10.7 hrs
6P100
C5100
67611-T5R-A01ZZ
Page 11 of 24
2016-18 HR-V with White Orchid Pearl - Hood - E-coat is not damaged (surface scuff)
Operation
Number
Description
9114A1
HR-V: Repaint the hood.
8.3 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60100-T7W-A90ZZ
2016-18 HR-V with White Orchid Pearl - Hood - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9114A0
HR-V: Repaint the hood.
9.8 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60100-T7W-A90ZZ
Page 12 of 24
2016-18 HR-V with White Orchid Pearl - Roof - E-coat is not damaged (surface scuff)
Operation
Number
Description
9104A6
HR-V: Repaint the roof.
14.5 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Remove and install
antenna, and
windshield, as needed
•
Open the moonroof
and tape the opening
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
62100-T7W-A00ZZ
2016-18 HR-V with White Orchid Pearl - Roof - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9104A5
HR-V: Repaint the roof.
16.0 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
antenna, and
windshield, as needed
•
Open the moonroof
and tape the opening
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
62100-T7W-A00ZZ
Page 13 of 24
2016-18 HR-V with White Orchid Pearl - Tailgate - E-coat is not damaged (surface scuff)
Operation
Number
Description
9174A9
HR-V: Repaint the tailgate. 11.4 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Remove and install lid
lights, spoiler, rear
glass, tailgate, license
trim and cover, as
needed
•
Remove and replace
emblems
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
68100-T7W-A90ZZ
2016-18 HR-V with White Orchid Pearl - Tailgate - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9174A8
HR-V: Repaint the tailgate. 12.9 hrs
FRT includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install lid
lights, spoiler, rear
glass, tailgate, license
trim and cover, as
needed
•
Remove and replace
emblems
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
68100-T7W-A90ZZ
Page 14 of 24
2016-18 HR-V with White Orchid Pearl - Body Panels - E-coat is not damaged (surface scuff)
Operation
Number
Description
9124A1
HR-V: Repaint the left
9.9 hrs
front fender. FRT includes
the following:
9194A1
9164A7
•
Base, pearl, and clear
coat
•
Remove and install
bumper, headlights,
and cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
HR-V: Repaint the right
9.9 hrs
front fender. FRT includes
the following:
•
Base, pearl, and clear
coat
•
Remove and install
bumper, headlights,
and cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
HR-V: Repaint the left rear 10.6 hrs
quarter panel. FRT
includes the following:
•
Base, pearl, and clear
coat
•
Remove and install
taillights, fuel door, and
side glass, as needed
•
Paint mixing
•
Color match
•
Paint materials
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60261-T7J-305ZZ
6P100
C5100
60211-T7J-305ZZ
6P100
C5100
04646-T7W-A90ZZ
Page 15 of 24
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9224A1
HR-V: Repaint the right
rear quarter panel. FRT
includes the following:
10.6 hrs
6P100
C5100
04636-T7W-A90ZZ
•
Base, pearl, and clear
coat
•
Remove and install tail
lights and side glass,
as needed
•
Paint mixing
•
Color match
•
Paint materials
2016-18 HR-V with White Orchid Pearl - Body Panels - E-Coat damage that requires bare metal preparation
Operation
Number
Description
9124A0
HR-V: Repaint the left
11.4 hrs
front fender. FRT includes
the following:
9194A0
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
bumper, headlights,
and cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
HR-V: Repaint the right
11.4 hrs
front fender. FRT includes
the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
bumper, headlights,
and cowl, as needed
•
Paint mixing
•
Color match
•
Paint materials
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
60261-T7J-305ZZ
6P100
C5100
60211-T7J-305ZZ
Page 16 of 24
Operation
Number
Description
9164A6
HR-V: Repaint the left rear 12.1 hrs
quarter panel. FRT
includes the following:
9224A0
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
taillights, fuel door, as
needed
•
Paint mixing
•
Color match
•
Paint materials
HR-V: Repaint the right
rear quarter panel. FRT
includes the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install tail
lights, as needed
•
Paint mixing
•
Color match
•
Paint materials
Flat Rate
Time
12.1 hrs
Defect
Code
Symptom
Code
Failed Part Number
6P100
C5100
04646-T7W-A90ZZ
6P100
C5100
04636-T7W-A90ZZ
Page 17 of 24
2016-18 HR-V with White Orchid Pearl - Doors - E-coat is not damaged (surface scuff)
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9144A1
HR-V: Repaint the left
front door. FRT includes
the following:
10.7 hrs
6P100
C5100
67151-T7J-H00ZZ
10.9 hrs
6P100
C5100
67111-T7J-H00ZZ
HR-V: Repaint the left rear 10.1 hrs
door. FRT includes the
following:
6P100
C5100
67651-T7J-H00ZZ
9204A1
9154A1
•
Base, pearl, and clear
coat
•
Remove and install
door handles, mirror,
glass, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
HR-V: Repaint the right
front door. FRT includes
the following:
•
Base, pearl, and clear
coat
•
Remove and install
door handles, mirror,
glass, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
•
Aim LaneWatch
camera, as needed
•
Base, pearl, and clear
coat
•
Remove and install
door handles, glass,
door, and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
Page 18 of 24
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9214A1
HR-V: Repaint the right
rear door. FRT includes
the following:
10.1 hrs
6P100
C5100
67611-T7J-H00ZZ
•
Base, pearl, and clear
coat
•
Remove and install
door handles, glass,
door, and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
2016-18 HR-V with White Orchid Pearl - Doors - E-Coat damage that requires bare metal preparation
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9144A0
HR-V: Repaint the left
front door. FRT includes
the following:
12.2 hrs
6P100
C5100
67151-T7J-H00ZZ
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, mirror,
glass, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
Page 19 of 24
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
9204A0
HR-V: Repaint the right
front door. FRT includes
the following:
12.4 hrs
6P100
C5100
67111-T7J-H00ZZ
HR-V: Repaint the left rear 11.6 hrs
door. FRT includes the
following:
6P100
C5100
67651-T7J-H00ZZ
6P100
C5100
67611-T7J-H00ZZ
9154A0
9214A0
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, mirror,
glass, door, and trim,
as needed
•
Paint mixing
•
Color match
•
Paint materials
•
Aim LaneWatch
camera, as needed
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, glass,
door, and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
HR-V: Repaint the right
rear door. FRT includes
the following:
•
Base, pearl, and clear
coat
•
Metal prep/primer
•
Remove and install
door handles, glass,
door, and trim, as
needed
•
Paint mixing
•
Color match
•
Paint materials
11.6 hrs
Skill Level: Repair Technician
Page 20 of 24
INSPECTION PROCEDURE
1. Check the paint code on the driver's door jamb to confirm the model year and paint code.
NOTE
If the year/paint color does not match, this bulletin does not apply.
Model Year
Paint Code and Color
2015-18 Fit
NH-788P White Orchid Pearl
2016-18 HR-V
NH-788P White Orchid Pearl
2. Clean the vehicle, and bring it inside a shop with overhead lighting.
NOTE
Do not inspect the vehicle in the sunlight as the sun's intensity may affect your ability to see any potential damage.
3. Inspect the roof, tailgate, hood, doors, and body panel areas for damage.
•
If the paint on the vehicle appears similar to the images below, go to REPAIR PROCEDURE.
•
If the paint looks different from the images below, the damage is not covered because it may be caused by sap,
bird droppings, stone chips, etc. This bulletin does not apply.
NOTE
If there are any questions about vehicle coverage under this warranty extension, contact your DPSM.
Fit:
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HR-V:
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REPAIR PROCEDURE
NOTE
All work must be completed by a ProFirst Certified Body Shop.
1. Make sure you have DPSM authorization to repaint the vehicle.
2. Using iN/SIS instructions, remove vehicle components as required to insure proper paint adhesion and coverage of
all affected areas:
2.1. Roof - remove the following as needed: the windshield, roof rails, moldings, and XM Antenna which requires
carefully dropping the roof liner to access the antenna nut. If the vehicle is equipped with a moonroof, it does
not need to be removed. Open it and tape off the open area.
2.2. Tailgate - remove the following as needed: lid lights, emblems, license plate trim, spoiler, high mount brake
light, and glass. If needed, the entire tailgate may be removed from the vehicle.
2.3. Hood and Doors - If needed, remove the hood and/or applicable door(s) from the vehicle.
2.4. Body Panels - Remove any trim pieces or any other unpainted items as needed, and blend the color to the
existing paint.
NOTES
•
Be very careful when handling the windshield and/or rear glass during removal.
•
Protect moonroof and glass moldings from the repainting process.
3. Using best body shop techniques, remove the paint from the repair area, then sand the affected area of the roof
and/or tailgate using P240 or P320 sand paper.
NOTES
•
Make sure to sand the paint to a feathered edge.
•
Sand the paint down to the E-Coat. If the E-Coat is compromised, sand down to the bare metal.
4. Clean the prepared area for repainting.
4.1. Remove the dust.
4.2. Clean the area with a wax and grease remover per the paint manufacturer's recommendations.
5. Mask the vehicle to prevent overspray.
6. Prime the vehicle. Refer to Service Bulletin 16-065, Material Requirements for Warranty and Goodwill Paint Repairs,
for a list of approved paints and materials that must be used for warranty repairs.
6.1. Apply epoxy or self-etch primer to any bare metal areas.
6.2. Apply 2K primer as necessary to level repaired areas.
6.3. Block sand and feather the primer edge to create a level and even surface.
7. Clean the primed area for repainting.
7.1. Remove the dust.
7.2. Clean the area with a wax and grease remover per the paint manufacturer's recommendations.
8. Create spray out panels to ensure there is a color match.
9. Paint the prepared areas following the paint manufacturer's recommendations. Refer to Service Bulletin 16-065,
Material Requirements for Warranty and Goodwill Paint Repairs, for a list of approved paints and materials that must
be used for warranty repairs.
9.1. NH-788P: Apply the basecoat, then the mid (Mica/Pearl) coat, then apply a 2K clearcoat. There should be a
minimum of 2 mil dry film build.
9.2. Bake the finish per the paint manufacturer's guidelines.
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9.3. After the paint has cured, polish it.
10. Reinstall all the remaining parts in the reverse order of removal.
11. Connect the i-HDS and clear any DTCs that were set during the repair.
12. If the vehicle is equipped with a multipurpose camera, and the windshield was removed, make sure to calibrate the
camera. Refer to service information.
13. If the vehicle is equipped with a LaneWatch camera, and the mirror was removed, make sure to aim the camera.
Refer to service information.
14. Give your warranty clerk the ProFirst receipt. For the warranty claim to be paid, a copy the ProFirst receipt must be
included in the warranty claim.
END
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