A8719902055257_1
Service Bulletin Details
Public Details for: A8719902055257_1
Models from 2019
| 2019 AUDI A4 |
| 2019 AUDI A4 ALLROAD |
| 2019 AUDI A5 |
| 2019 AUDI A5 CABRIOLET |
| 2019 AUDI ALLROAD |
| 2019 AUDI Q5 |
| 2019 AUDI Q7 |
Models from 2018
| 2018 AUDI A4 |
| 2018 AUDI A4 ALLROAD |
| 2018 AUDI A5 |
| 2018 AUDI A5 CABRIOLET |
| 2018 AUDI ALLROAD |
| 2018 AUDI Q5 |
| 2018 AUDI Q7 |
Models from 2017
| 2017 AUDI A4 |
| 2017 AUDI A4 ALLROAD |
| 2017 AUDI A5 |
| 2017 AUDI A5 CABRIOLET |
| 2017 AUDI ALLROAD |
| 2017 AUDI Q5 |
| 2017 AUDI Q7 |
87 Various HVAC system malfunctions, DTC B11AF07 and/or B109207 stored in the climatronic control module 87 19 90 2055257/1 June 5, 2019. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A5, A4 allroad, A5 Sportback, A5 Cabriolet, Q5, and Q7 2017 - 2019 All Not Applicable Condition Customer states: The customer describes a problem with the HVAC system specifically with the air flow and ventilation system or temperature controls not responding to commands or slow to react. Workshop findings: One or more of the following DTCs for the HVAC adjustment motors are stored in the climatronic control module, J255 (address word 0008). The adjustment motor DTCs will indicate a mechanical fault with the adjustment motors. For example: DTC B11AF07 (regulator motor of fresh air flap, mechanical fault). DTC B109207 (regulator motor of air recirculation flap, mechanical fault). The DTCs could be sporadic or static. Technical Background The HVAC adjustment motor is blocked mechanically at its end stop and cannot move. Production Solution There has been a gradual introduction of Magna HVAC adjustment motors in production. Service In cases where the HVAC adjustment motor needs to be replaced, install the Magna HVAC adjustment motor with the part number 4M0 820 511 A. Page 1 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 8720 Damage Code: 0039 Labor Operations: Refer to the applicable SRTs for the positioning motor remove and reinstall using ElsaPro See SRT See SRT Diagnostic Time: GFF 0150 0000 Time stated on the diagnostic protocol (Max 50 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB #2055257/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Page 2 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity 4M0820511A Number necessary Motor for adjustment Additional Information All parts and service references provided in this TSB (2055257) are subject to change and/or removal. ©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 3 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.