T-TT-0529-19_Rev

Tech Tip T-TT-0529-19
May 08, 2019
Subject
Market
HV Transaxle (Abnormal
noise/Vibration)oise/Vibration)
USA
Service Category
Section
Drivetrain
Hybrid Transmission/Transaxle
Applicability
2019-2020 RAV4 HV
APPLICABLE VEHICLES
2019-2020
RAV4 HV
CONDITION
Customers may experience abnormal noise/vibration from the hybrid transaxle.
Note: This is different from Vehicle Proximity Notification system. Please use link #2 of this document
and test the Proximity Notification System to determine if origin of noise is abnormal.
RECOMMENDATIONS
1. If the noise is duplicated on the vehicle, please take a video of the dashboard documenting
where/when the noise occurs. In this video, if possible, include an indicator (finger, pencil, etc.)
pointing to the location of when the noise occurs (engine rpm and vehicle speed).
2. Please create a TAS case and contact TAS for instruction prior to diagnosing or repairing of the
vehicle. If it is a weekend or holiday, continue with diagnosis and repair. Please save all parts and/or
details and contact TAS on the next available work day. Fill out the “General Hybrid Vehicle Pre-Call
Worksheet” survey to gather details from the customer.
3. Once completed, please attach the video / survey to the TAS case.
LINK REFERENCES
1.
2.
Customer Interview Form: HV Transaxle Abnormal Noise / Vibration
VEHICLE PROXIMITY NOTIFICATION SYSTEM: VEHICLE PROXIMITY NOTIFICATION
SYSTEM: OPERATION CHECK; 2019 MY RAV4 RAV4 HV [02/2019 - ???????]
Expires on
Ver. 3.0 01/01/2019 T
05/08/2020
Rev2
© 2019, Toyota Motor Sales, USA
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