Campaign 954 Dea
Service Bulletin Details
Public Details for: Campaign 954 Dea
Hyundai is conducting a service campaign to replace the tire pressure monitoring system (tpms) valve stem cap and/or valve stem on 2017 model year night edition tucsons. The affected vehicles include:? 2017 tucson (tl) night edition only wi
- 2017 -
Models from 2017
2017 HYUNDAI TUCSON |
Service Campaign 954 Dealer Best Practice Date: May 7, 2019 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign 954: TPMS Valve Cap and Stem Replacement (TSB #19-01-017H) – v1 Updates To This Document • Initial communication to dealers. Date 05/07/19 *** Dealer Stock and Retail Vehicles *** Dealers should perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. Affected Vehicles Hyundai is conducting a Service Campaign to replace the Tire Pressure Monitoring System (TPMS) valve stem cap and/or valve stem on 2017 model year Night edition Tucsons. The affected vehicles include: • 2017 Tucson (TL) Night edition ONLY with a production date range of February 13, 2007 to July 15, 2017. Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers. Description The aluminum valve cap may corrode onto the valve stem making it difficult to remove the cap to inflate tires or check tire pressure. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. • This campaign can be completed quickly and does not require a hoist (if valve stem caps are not corroded). Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work. • If a vehicle requires replacement of valve stems and caps, do not damage the TPMS sensor while breaking the bead from the wheel. • Always remember to torque the wheel assemblies after re-installing on the vehicle and set tire pressures to OE specifications. Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts Please proceed with ordering parts as outlined in the corresponding TSB(s). Customer Notification TBD Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Customer FAQs Q1: What is the purpose of the service campaign? A1: The aluminum valve cap on 2017 Model Year Night Edition Tucsons may corrode onto the valve stem making it difficult to remove the cap to inflate tires or check tire pressure. Q2: What will be done during the service at the dealer? A2: Hyundai dealers will replace the Tire Pressure Monitoring System (TPMS) valve stem cap and/or valve stem on 2017 model year Night edition Tucsons. Q3: When will owners be notified? A3: TBD Q4: Can the service be performed now (prior to receiving notice)? A4: Yes. Customers should contact their nearest Hyundai dealer to schedule the service as soon as possible. The actual time required to perform the procedure is only a few minutes. Q5: If a customer had this repair previously completed, how can they be reimbursed? A5: Hyundai has a Reimbursement Program in place if you previously had any repairs or expenses related to this recall. Submit a request for reimbursement online at www.HyundaiUSA.com/recall. Key Contact Information Contact Information Dealer Support Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Hyundai Roadside Assistance Key Reference Information Name Campaign Central Car Care Scheduling (Xtime) - Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. 2. 3. 4. 5. Log into Xtime Under the menu at the top left, select ‘CONFIGURE’ Under the dealership tab, click “EMAIL COMMUNICATION” Slide the toggle to “ADVANCED” Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSA Website www.hyundaiusa.com/recall www.safercar.gov