TJ3321123-2019-0

VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Voice Control Database Upgrades
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 33211.2.3
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2019-04-29
2019-05-03
FUNC GROUP:
3930
FUNC DESC:
Equipment for entertainment
(radio/TV/VC
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“Right first time in Time”
Attachment
File Name
TJ 33211.jpg
File Size
0.0603 MB
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
224
225
227
234
235
236
238
246
256
536
Gear
Steer
Model Year
2019-9999
2019-9999
2019-9999
2017-2017
2017-9999
2017-9999
2018-9999
2018-9999
2016-9999
2019-9999
Plant
Chassis range
-
Struc Week
Range
201835-999952
201817-999952
201817-999952
201617-201716
201624-999952
201646-999952
201710-999952
201717-999952
201505-999952
201746-999952
CSC Customer Symptom Codes
Code
2V
Description
Technician information/Software/Vehicle communication/Not for warranty use
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Technical Journal 33211.2.3
VST Operation Number
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
* New voice database released 4/15/2019
* Type 227 added
IHU = Infotainment Head Unit
VIDA = Volvo Information and Diagnostics for Aftersales
PDS = Pre-Delivery Service
This TJ replaces TJ 32185 dated 7/19/2017
The voice control system on the above referenced models is continuously being improved. At PDS and
when attempting to diagnose a customer concern regarding voice controls not working or responding
properly, make sure the vehicle has the latest voice control database installed.
SERVICE:
*An improved voice control database, version 31494214AC, was released for download week 16, 2019.
To ensure optimized functionality, please install this voice control database to cars at PDS and when
addressing a customer concern regarding voice controls.
To read out which database is installed in the vehicle, connect with VIDA and read out the IHU
parameter “Speech DB Part number - IHU”
The database and installation instructions can be found at
http://volvo.custhelp.com/app/answers/detail/a_id/9765.
NOTE! The Voice control software should be downloaded during one ignition cycle without any
interruptions.
Do not remove the USB memory stick until the software has been fully downloaded and the “Voice
control database has been installed” message is present in the Settings pull-down menu (attachment
TJ 33211.jpg). At this point, shut the ignition off, remove the USB, close and lock the vehicle for ~3
minutes.
Check the voice control operation at the next ignition cycle.
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2019-05-03
Technical Journal 33211.2.3
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 3930.
To view TJ attachment continue to next page. This TJ has one attachment.
2019-05-03
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Technical Journal 33211.2.3
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