TJ3416511-2019-0
Service Bulletin Details
Public Details for: TJ3416511-2019-0
This is a technical journal: no vida communication with vehicle
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VOLVO CAR SERVICE AND PARTS BUSINESS Technical Journal TITLE: No VIDA communication with vehicle REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 34165.1.1 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2019-04-30 2019-05-06 FUNC GROUP: FUNC DESC: 3975 Mobile data services, general Page 1 of 4 “Right first time in Time” Attachment File Name TJ 34165_2.jpg TJ34165.JPEG File Size 0.1261 MB 0.1450 MB Vehicle Type Type Eng Eng Desc Sales Body 2XX 5XX Gear Steer Model Year 2016-8999 2019-9999 Plant Chassis range - Struc Week Range 201505-999952 201746-999952 CSC Customer Symptom Codes Code 22 23 24 Description Diagnostic communication/Wired diagnostic connection to vehicle does not work Diagnostic communication/WiFi diagnostic connection to vehicle does not work Diagnostic communication/Remote diagnostic connection to vehicle does not work VST Operation Number DTC Diagnostic Trouble Codes Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2019 VOLVO CAR USA, LLC Technical Journal 34165.1.1 Text DESCRIPTION: VCM = Vehicle Connectivity Module OBD = On-Board Diagnostics DiCE = Diagnostic Communication Equipment VOE = Vehicle Over Ethernet CAN = Controller Area Network This TJ serves as a guide with steps to follow if it is not possible to connect the car to VIDA via OBD connector with an ethernet cable, please see advice under “Service”. SERVICE: Please follow these instructions if there is a problem connecting a car to VIDA: A. - Refer to SPJ 33451 regarding vehicles not showing up in the Connected Vehicles list. Rule out all scenarios in this SPJ before proceeding. B. - Inspect the OBD connector and VOE adapter pins and terminals for any sign of damage. Also ensure that the terminals on the vehicle’s OBD socket have adequate tension (recommend using terminal probe kit 9513036). C. - If the pins are okay, please try to connect with another known working ethernet cable, VOE adapter and computer. D. - If it is still not possible to communicate with the car, the VCM may be in a “blocked” mode. Some VCM’s can be restored with DiCE and VIDA by following the steps below: 1. Connect the car to VIDA using DICE. 2. The DiCE interface LED should be lit up on the unit. 3. If the VIN number is received by VIDA and a connection is established using DiCE, try to reset the VCM in the Advanced Test menu and toggling Programming Mode On and Off (See attached TJ34165. JPEG) 4. Disconnect the DiCE and attempt to connect VIDA using the Ethernet/VOE adapter. 5. If communication is still not possible with the Ethernet cable, remove & re-install fuse CF35 OR perform a battery reset to power-reset the VCM. 6. If there is still no connection between the car and VIDA, try swapping the VCM with a known good VCM from a donor car to see if communication is possible. It is only necessary to plug in the donor VCM to the problem vehicle: Do NOT reload the donor VCM. * - If communication is restored using the donor unit, re-install the original VCM and check for communication once again. If communication is restored with the original unit, do not replace the VCM and continue diagnostics with the original unit. - If communication is restored using the donor unit, and communication is not possible with the original, the VCM should be replaced according to VIDA instructions. Page 2 of 4 2019-05-06 Technical Journal 34165.1.1 7. If there is no communication with the swapped VCM, please check the wiring between the OBD connector and VCM for shorts/opens. (See VIDA wiring diagram for Diagnostic CAN/Diagnostic Socket, OBD II). If none of the above steps help to restore communication to the vehicle, please submit a TIE report according to instructions under Vehicle Report. VEHICLE REPORT: Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3975. Please attach VIDA Diagnostic logs to the Vehicle Report (see attachment TJ 34165_2.jpg for description of which files are needed). To view TJ attachment continue to next page. This TJ has two attachments. 2019-05-06 Page 3 of 4 Technical Journal 34165.1.1 Page 4 of 4 2019-05-06