WUB-87

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2019 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
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q
SERVICE PROGRAM BULLETIN
APPLICABILITY: 2015-2018MY Legacy and Outback 2.5L
		(SULEV)		
SUBJECT:
NUMBER: WUB-87
DATE: 05/28/19
Exhaust Pipe Front (EPF) Replacement
INTRODUCTION:
Subaru of America, Inc. (Subaru) is initiating a service campaign for certain 2015-2018 Legacy
and Outback 2.5L SULEV vehicles. This campaign involves replacement of the front exhaust pipe
assembly, which includes the catalytic converter. Due to an improper part number supersession for
the EPF assembly, certain SULEV vehicles which had the EPF replaced by an authorized Subaru
retailer may have had a non-SULEV specification part installed. Although there is no safety risk or
noticeable change in vehicle operation, performance of the emission system may be insufficient to
comply with required specifications.
AFFECTED VEHICLES:
Vehicles included in this service campaign are SULEV vehicles which were fitted with a non-SULEV
replacement part. This recall will affect approximately 2,620 vehicles. Coverage for all affected
vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This
information is now available.
Model Year
Carline
Affected Units
2015-2018
Legacy 2.5L SULEV
2015-2018
Outback 2.5L SULEV
Refer to Vehicle Coverage Inquiry on
Subarunet.com for WUB-87 Service
Program Applicability.
DESCRIPTION OF THE REPAIR:
Subaru retailers will replace the incorrect specification front exhaust pipe with the correct
specification front exhaust pipe.
RETAILER RESPONSIBILITY:
Retailers are to promptly perform this repair on all affected vehicles in their inventory. Additionally,
whenever a vehicle subject to this service program is taken into inventory or in for service, necessary
steps should be taken to ensure the update has been made before selling or releasing the vehicle.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: WUB-87; Date: 05/28/19
Page 1 of 6
OWNER NOTIFICATION:
Owners will be notified by first class mail during the week of June 3, 2019. Owners with a valid
email address on file will also be notified by email. A copy of the owner notification is included at the
end of this bulletin.
RETAILER AFFECTED VIN LISTS:
Each Subaru retailer will receive an affected VIN list from their Zone Office. Vehicles will be
assigned to retailers as follows:
•
Original vehicle owners are assigned to the original selling retailer when their current address
is within a 100-mile radius of that retailer.
•
If the original selling retailer is inactive, the VIN has been assigned to the nearest active
retailer.
•
For any new owners or when original owners live more than 100 miles from the original
selling retailer, the VIN has been assigned to the nearest active retailer.
IMPORTANT: Retailer affected VIN lists include information for vehicles affected by this service
program. This information will enable retailers to follow up with owners of affected vehicles. The
lists contain owners’ names and phone numbers obtained from State Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any other purpose is unlawful.
Accordingly, retailers are required to limit the use of these lists for the sole purpose of completing
this service program.
PART INFORMATION:
Description
Part Number
Qty
Applicability
CAL SPEC EXHAUST PIPE AY FRT
44620AD82C
1
All
GASKET EXHAUST (EPF to Head)
44616AA290
2
All
44616AA200
1
2015 - 1/2017
44616AA330
1
2/2017 - 2019
GASKET EXHAUST (EPF to
Center Exhaust Pipe)
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for removal and replacement of the EPF assembly are unchanged from the
currently applicable Service Manuals. Always refer to the applicable Service Manual and review the
full requirements of the repair being performed. The Service Manual procedures contain information
critical to performing an effective repair the first time and every time. This includes but is not limited
to: important SAFETY precautions, proper inspection criteria, necessary special tools, required
processes and related one-time-use parts needed for a complete and lasting repair.
Continued...
Bulletin Number: WUB-87; Date: 05/28/19
Page 2 of 6
Once the complete EPF assembly is removed, all of the covers (heat shields) and related parts will
need to be CAREFULLY removed and transferred over to the replacement part following the
procedures in the applicable Service Manual.
See section 15.3.1.3 of the Subaru Claims Policy and Procedures Manual for guidelines to follow
when returning catalytic converters and exhaust pipes.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label.
The completed label should be attached to the vehicle’s upper radiator support.
Additional labels are available through normal parts ordering channels. The part
number is MSA6P1302, which comes as one sheet of 20 labels.
Part Number
Applicability
Description
Order Quantity
MSA6P1302
All Models
Campaign Completion Labels
(contains one sheet of 20 labels)
1
WUB-87
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description
Labor
Operation #
Labor
Time
Fail Code
Claim
Type
LEG/OBK FRONT EXHAUST PIPE REPLACEMENT
143-621
0.7
WUB-87
RC
CALIFORNIA “VEHICLE EMISSION RECALL - PROOF OF CORRECTION” CERTIFICATE
The California Air Resources Board and the Department of Motor Vehicles Registration/Recall
Program requires that all emission related Recall/Campaign or Service Program repairs be completed
before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of
California a completed “Vehicle Emission Recall - Proof of Correction” certificate. Vehicle owners
should be advised to retain this certificate because the California Department of Motor Vehicles may
require they provide proof this service program repair has been completed.
Additional certificates are available through normal parts ordering channels using part number
MSA6P1301. Quantity 1 = 1 booklet of 50 certificates.
Continued...
Bulletin Number: WUB-87; Date: 05/28/19
Page 3 of 6
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
								
Continued...
Bulletin Number: WUB-87; Date: 05/28/19
Page 4 of 6
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Service Program WUB-87
Voluntary Emissions Recall
June 2019
Dear Subaru Owner:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
According to our service records, an incorrect front exhaust pipe, which includes the catalytic converter, may have
been installed on your Subaru vehicle at the time of service. As a result, your vehicle may fail to meet emission
levels certified by the EPA and/or California ARB.
REASON FOR THIS VOLUNTARY EMISSIONS RECALL
When setting up service part information, certain front exhaust pipe replacement part numbers were incorrectly
assigned to certain vehicle applications. As a result, some vehicles may have received the incorrect replacement
part during a repair.
You have received this notice because our records indicate that you currently own one of these vehicles.
REPAIR
Your Subaru retailer (dealer) will replace the front exhaust pipe, which includes the catalytic converter, with the
correct version which was designed and certified for your vehicle. This repair will be performed at no cost to you.
WHAT YOU SHOULD DO
You should immediately contact your Subaru retailer (dealer) for an appointment to have this repair performed.
HOW LONG WILL THE REPAIR TAKE?
The time to perform the replacement is less than 45 minutes. However, it may be necessary to leave your vehicle
for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in
scheduling.
CALIFORNIA REGISTERED OWNERS:
The California Air Resources Board requires that emission-related campaigns be completed prior to California’s
vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your
next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a
“Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles
(the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not
request the certificate, we recommend that you keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every
two years and before it is sold. Without the service we are providing at no charge, your vehicle may not pass this
test.
Continued...
Bulletin Number: WUB-87; Date: 05/28/19
Page 5 of 6
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com, Customer Support and select “Contact Us”
•
By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.,
Attn: Customer-Retailer Services Department,
P.O. Box 9103, Camden, NJ 08101-9877
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action
in the interest of your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may
cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)
within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)
A subsidiary of SUBARU CORPORATION
Bulletin Number: WUB-87; Date: 05/28/19
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