TSB 19-2186

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TECHNICAL SERVICE BULLETIN
Front Window Glass Jumps/Chatters During Up/Down Travel
19-2186
06 June 2019
Model:
Ford
2011-2015 Explorer
2011-2015 Police Interceptor Utility
Issue: Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that
jumps/chatters during up/down movement. This may be due to various conditions in the window motor
including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the
condition, follow the Service Procedure steps to replace the window motor, window motor connector,
window regulator, upper glass run, and door glass.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the
following criteria:
• 2011-2015 Explorer/Police Interceptor Utility
• Exhibits front window glass that jumps/chatters during up/down movement
Parts
Part Number
Description
Quantity
W701014 S441
Window Regulator Nut
2
CU5Z-14A163-B
Wiring Harness Retainer Clip
2
JB5Z- 7821596-A
Upper Glass Run, Right Side
1
JB5Z- 7821597-A
Upper Glass Run, Left Side
1
JB5Z- 7823208-A
Window Regulator, Right Side
1
JB5Z- 7823209-A
Window Regulator, Left Side
1
JB5Z-78237A04-A Water Shield, Right Side
1
JB5Z-78237A05-A Water Shield, Left Side
1
JB5Z- 7821410-B
Door Glass, Right Side (XLT/Sport/Limited)
1
JB5Z- 7821411-B
Door Glass, Left Side (XLT/Sport/Limited)
1
JB5Z-9923394-A
Window Motor, Right Side (XLT/Sport/Limited)
1
JB5Z-9923395-A
Window Motor, Left Side (XLT/Sport/Limited)
1
BU2Z-14S411-ASA Window Motor Connector - XLT/Sport/Limited
2
JB5Z-7821410-A
Door Glass, Right Side (Base/Police)
1
JB5Z-7821411-A
Door Glass, Left Side (Base/Police)
1
8A8Z-7423395-A
Window Motor, Right Side (Base/Police)
1
8A8Z-7423394-A
Window Motor, Left Side (Base/Police)
1
3U2Z- 14S411-ZLB Window Motor Connector (Base/Police)
PM-13-A
Motorcraft® Anti-Corrosion Coating
2
1
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NAI837X
Obtain Locally
Rotunda Coroplast Wiring Harness Tape
1
Clear Packaging Tape
1
Warranty Status: Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty
Coverage. Warranty/ESP coverage limits/policies are not altered by a TSB. Warranty/ESP coverage limits
are determined by the identified causal part and verified using the OASIS part coverage tool. For repairs
covered by the New Vehicle Limited Warranty, completion of the procedure outlined in this TSB does not
require obtaining Prior Approval or completion of a Cost Cap.
Labor Times
Operation
No.
Description
Time
2011-2015 Explorer Without Memory Seats: Replace Window Components
DR192186A
Following The Service Procedure Includes Time To Modify Door (Do Not Use With
Any Other Labor Operations)
1.9
Hrs.
2011-2015 Explorer With Memory Seats: Replace Window Components Following DR192186B
The Service Procedure Includes Time To Modify Door And Reprogram Door
Modules (Do Not Use With Any Other Labor Operations)
2.2
Hrs.
Repair/Claim Coding
Causal Part:
7823209
Condition Code: 42
Tool List
Drive
Tool Name
1/4"
Power tool
1/4"
Ratchet
1/4"
Torque wrench
1/4"
4" extension
1/4"
10 mm deep socket
1/4"
10 mm magnetic socket
1/4"
Torx® T20 socket
Drill
9 mm drill bit
6.5 mm drill bit
Hammer
Center punch
Small pick
Pocket flat screwdriver
Ruler
Digital Caliper
Marking tool
Small needle nose pliers
Trim tool
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Service Procedure
For repairs covered by the New Vehicle Limited Warranty, completion of the procedure outlined in
this TSB does not require obtaining Prior Approval or completion of a Cost Cap.
1. Remove the front window regulator and motor. Refer to Workshop Manual (WSM), Section 501-11.
2. Remove the front door glass. Refer to WSM, Section 501-11.
3. Remove the front door glass top run. Refer to WSM, Section 501-11.
4. Locate and drill the new regulator hole.
(1). Place a ruler horizontally along the top edge of square hole shown in Figure 1 and draw a line 65
mm (2.5 inch) long. Refer to Figure 2 Callout 1.
(2). Measure 46 mm (1.8 inch) from the door latch side edge of the square hole and place a vertical
mark at the intersection of the horizontal line drawn in Step 4(1). (Figure 2 Callout 2)
(3). Measure down 2 mm (0.08 inch) from the horizontal line along the vertical line and place a mark.
(Figure 2 Callout 3)
(4). Place a centering mark at the location marked in Step 4(3) using a hammer and center punch. Drill
a 9 mm (0.35 inch) diameter hole.
Figure 1
Figure 2
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5. Locate and drill the new wiring harness retention clip hole.
(1). Place a straight edge vertically along the edge of the large stamped regulator access opening in
the door on the door hinge side of the opening and draw a line that extends to the bottom of the
stamped opening. (Figure 3)
(2). Place the straight edge horizontally along the lowest point of the stamped opening and across the
top of the round hole towards the door hinge side of the door and draw a line between the bottom of
the stamped opening and the hole. (Figure 4 Callout 2)
(3). Measure up 32 mm (1.25 inch) from the horizontal line along the vertical line and place a centering
mark using a center punch and hammer. (Figure 4)
(4). Drill a 6.5 mm (0.25 inch) diameter hole. (Figure 4 Callout 3)
(5). Apply Motorcraft® Anti-Corrosion Coating to all drilled holes.
Figure 3
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Figure 4
6. Print and cut out the information label.
(1). Click on this link to retrieve the information label.
(2). Attach the information label to the door sheet metal above the window regulator access opening
using clear packaging tape to completely cover the label. (Figure 5)
Figure 5
7. To install the new door glass top run, door glass, window regulator, and window motor, reverse the
removal procedure.
8. To connect to the new window motor, the motor wiring harness take out must be extended 15 mm (0.6
in)
(1). Remove the existing retainer clip from the wiring harness take out.
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(2). Measure 115 mm (4.5 in) from the back of the window motor connector toward the main harness
and attach the new retainer clip to the wiring harness and insert the clip into the hole drilled in Step 5.
(3). Note the location of the wires in the connector. Cut the window motor connector from the door
harness at the window connector.
(4). Plug the pigtail into the window motor and cut the pigtail wires to the correct length to extend the
window motor harness take out.
(5). Complete the connector installation following the installation instructions included with the kit.
• For Police and base vehicles only (two wire window motor), the new window motor requires the two circuits to
be reversed in the window motor connector. Refer to Wiring Diagram, Cell 100.
(6). Wrap the extended portion of the harness using Rotunda Coroplast Wiring Harness Tape or
equivalent.
9. Position the water shield back in place and install the door trim panel.
10. Repeat Steps 1-9 on the other front door.
11. Perform the window motor initialization. Refer to WSM, Section 501-11, General Procedures.
© 2019 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge,
tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do
not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the
Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended
Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was
current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent
information is available through Ford Motor Company's on-line technical resources.
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