LI82-85-N-069567

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available
Topic number
LI82.85-N-069567
Version
3
Function group
82.85 Navigation and Communication system (CNS, ICS,
COMAND, FleetBoard)
Date
05-08-2019
Validity
Model 907 with code E1A (MBCONNECT - 5)/ E1C (AUDIO 25)/ EJ9 (COMAND ONLINE)
Reason for change
Additional cause and remedy, along with adaptation of
validity
Reason for block
Complaint:
Smartphone Integration (Apple CarPlay, Android Auto) not available in MBUX multimedia system (head unit).
Cause:
1. Software release for MBUX multimedia system (head unit).
2. Faulty system activation of MBUX multimedia system.
Remedy:
1. Commission (software update with subsequent SCN coding) MBUX multimedia system (head unit).
2. Run teach-in process of head unit -> Adaptations / Teach-in processes / Special function
Request a password via XSF Diagnosis Support.
Ensure the following items are included in the support ticket:
- Reference GI82.85-N-069147
- Brief description of the issue, and the need to perform special function teach in process in the complaint text
- Control unit log for A26/17
- Diagnosis support files
Requirement: At least XENTRY version 05/19 and add-on 12548
Note: In some cases the teach-in process must be performed multiple times.
Symptoms
05-08-2019 10:01 PM
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Communication/information / Entertainment / Screen/display / Some menus cannot be selected
Communication/information / Entertainment / Screen/display / Menu item is missing
Control unit/fault code
Control unit
Fault code
Fault text
A26/17 - MBUX multimedia sy- stem CONNECT907 (Code:
E1A)
-
A26/17 - MBUX multimedia sy- stem HU6 (Code: E1C, EJ9)
-
Operation numbers/damage codes
Op. no.
Operation text
Time
54-1011
PERFORM QUICK TEST
0.2
54-0650
MAINTAIN ON-BOARD ELECTRICAL
SYSTEM VOLTAGE (FOR TESTING
AND DIAGNOSIS WORK)
0.1
54-0990
PROGRAM/CODE MBUX MULTIMEDIA SYSTEM CONTROL UNIT (HEAD
UNIT)
0.3
Damage
code
Note
87100 90
Validity
Vehicle
Engine
Transmission
Sprinter 907
*
*
05-08-2019 10:01 PM
© Copyright Daimler AG
BSTRINE
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