SSM74408
Service Bulletin Details
Public Details for: SSM74408
Telematics control module (tcu) fails activation during the pre delivery inspection (pdi) or the ecall button does not illuminate after pdi.
Models from 2020
| 2020 JAGUAR F-TYPE |
| 2020 JAGUAR I-PACE |
Models from 2019
| 2019 JAGUAR E-PACE |
| 2019 JAGUAR F-PACE |
| 2019 JAGUAR F-TYPE |
| 2019 JAGUAR I-PACE |
| 2019 JAGUAR XE |
| 2019 JAGUAR XF |
| 2019 JAGUAR XJ |
Models from 2018
| 2018 JAGUAR E-PACE |
| 2018 JAGUAR F-PACE |
| 2018 JAGUAR F-TYPE |
| 2018 JAGUAR XE |
| 2018 JAGUAR XF |
| 2018 JAGUAR XJ |
6/5/2019 TOPIx - SSM74408 - Telematics Control Unit (TCU) Fails activation at PDI Reference SSM74408 Models E-PACE / X540 F-PACE / X761 F-TYPE / X152 I-PACE / X590 XE / X760 XF / X260 XJ / X351 Title Telematics Control Unit (TCU) Fails activation at PDI Category Electrical Last modified 03-May-2019 00:00:00 Symptom 207000 Entertainment Systems Content Note: This issue affects 18/19/20MY vehicles only Issue: Telematics Control Module (TCU) fails activation during the Pre Delivery Inspection (PDI) or the eCall button does not illuminate after PDI. Cause: Currently under investigation by JLR engineering. Action: CAUTION: This procedure requires a minimum of Pathfinder version 229 loaded or a later. 1. Move the vehicle outside to an area of known good reception. NOTE: The Jaguar Land Rover (JLR) approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of ‘Transportation mode’ if required. 2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session. 3. Follow the JLR approved diagnostic equipment prompts. 4. Select 'ECU Diagnostics'. 5. Select 'Telematic control unit module' [TCU]' 6. Select 'ECU Functions' 7. Select 'TCU Module Reset'. 8. Follow all on-screen instructions to complete this task. 9. Select 'Telematics server communication check'. 10. Follow all on-screen instructions to complete this task. 11. If the 'Telematics server communication check' is successful, then retry the PDI Application. 12. If the 'Telematics server communication check' is unsuccessful, select 'Update ECU' to update the TCU to the latest software version and then retry the PDI Application. Note: This SSM is an interim action until the Telematics Guided Flow routine for Telematics Diagnosis is https://topix.jaguar.jlrext.com/topix/content/document/view?id=989821 1/2 6/5/2019 TOPIx - SSM74408 - Telematics Control Unit (TCU) Fails activation at PDI updated on Pathfinder https://topix.jaguar.jlrext.com/topix/content/document/view?id=989821 2/2