LI82 85-P-069381

MBUX multimedia system: The central display
turns dark, interference noise from speakers
Topic number
LI82.85-P-069381
Version
4
Function group
82.85 Navigation and Communication system (CNS, ICS,
COMAND, FleetBoard)
Date
06-21-2019
Validity
BR177 with code 548/549 and 808/809
BR167 with code 547/548/549
Reason for change
Remedy updated
Reason for block
Complaint:
The central display (A40/16) may turn dark with Mercedes-Benz welcome animation appearing. In some instances,
interference noise such as humming or chattering can be heard from the speakers. After a brief period of time, the
MBUX multimedia system (A26/17) will be fully operational.
Attachments
File
Description
Chattering_noise.mp4
Example video (with noise from speakers)
Humming_Noise.mp4
Example video (with noise from speakers)
Cause:
Previous MBUX multimedia system (A26/17) software release.
Remedy:
Update MBUX multimedia system (A26/17) software to E419.5 (available from 06/19) or greater.
Symptoms
Communication/information / Entertainment / Screen/display / Display dark -System running
Communication/information / Information display / Displays / Multifunction display / Function / Malfunction
Communication/information / Entertainment / Screen/display / Frozen screen -system runs
Operation numbers/damage codes
Op. no.
Operation text
Time
Damage
code
Note
87100 DH
06-21-2019 4:06 PM
© Copyright Daimler AG
CTENORE
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06-21-2019 4:06 PM
© Copyright Daimler AG
CTENORE
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