V-2019060010-C1A

MERCEDES-BENZ USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA, 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com
Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
Anthony Washington, Department
Manager, Regulations & Certifications
TO:
FROM:
Customer ONE Action Campaign C1A-201901
Model 907 Year 2019
Check sliding door carrier adjustment and bolt
torque.
DATE:
RE:
June 6, 2019
IMPORTANT SERVICE CAMPAIGN LAUNCH INFORMATION
Campaign No. :
2019060010
Campaign Desc. :
USVS3SDOOR
Check Sliding Door Carrier Adjustment
This is to notify you of the Customer ONE Action Campaign LAUNCH for certain Model Year 2019 Model 907 platform (Sprinter)
vehicles. Please review the service information below. The vehicles will be visible and flagged in VMI as “OPEN” on June 25, 2019.
Background
Issue
What We’re Doing
Daimler AG (DAG), the manufacturer of Mercedes-Benz Vans, has determined that on certain
Mercedes-Benz Sprinter vehicles the sliding door carrier adjustment and bolt torque may not
meet specification in the subject vehicles and the sliding door may become jammed. Dealer
will inspect the lower sliding door carrier adjustment and bolt torque during the next
workshop visit.
Daimler Vans (‘DVUSA’) will conduct a Service Campaign. An authorized Mercedes-Benz
Sprinter dealer we will check the sliding door carrier adjustment and bolt torque, and repair if
necessary.
Parts
Parts are available to be ordered.
Vehicle Model Year(s)
Vehicle Model
2019
Sprinter – Mercedes-Benz
Vehicles Affected
Vehicle Populations
Total Campaign Population
1,892
Next Steps/Notes
AOMS/SOMS
AOMs – This Service Campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Action
Date:
June 2019
Action No.:
C1A - 201901
Group:
72
Note: Revisions have been highlighted
SUBJECT:
Model 907
Model Year 2019
Sliding Doors
This Customer 1 Action has been initiated because the sliding door carrier adjustment and bolt
torque may not meet specification in the subject vehicles and the sliding door may become
jammed. Dealer will inspect the lower sliding door carrier adjustment and bolt torque during the
next workshop visit.
Prior to performing this Customer 1 Action:
Please check VMI to insure the vehicle is involved and to determine if the vehicle was previously
repaired.
Approximately 1892 vehicles are affected.
1
Procedure
1. Open the load compartment sliding door
2. Inspect the positioning of the guide roller of the lower carriage throughout the entire range of travel
The guide roller of the lower carrier must not protrude by more than 2mm along the entire range of travel.
- If the guide roller protrudes by more than 2mm on any part of the entire travel (see figure 1) proceed to step
3
- If the guide roller does not protrude by more than 2mm along the entire range of travel (see figure 2) proceed
to step 4
Figure 1
Figure 2
2
3. Perform LI72.16-N-069628
NOTE: Allowable repair, labor and damage operations must be performed and claimed on a separate line on the
repair order.
4. Torque the bolts of the carriage for the load compartment sliding door to 32Nm (see figure 3).
Figure 3
Note:
The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: Inspect lower carrier adjustment and bolt torque
Damage Code: 21 989 45
Operation Number: 72-1017 (Sliding door, Location…….. Repair)
Labor Time (hrs.): 0.2
Note Operation code times are subject to change. Please refer to ASRA for current labor times.
C1A – 201901
3