D0T_Dealer Packa

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
June 4, 2019
TOPIC
A watermark has been added to the Dealer Letter to indicate that G0N expired on May
31, 2019.
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2019 Toyota Motor Sales, USA
TOYOTA
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:
Limited Service Campaign G0T-Remedy Notice
Certain 2016 Model Year Prius
Simple Advanced Parking Guidance System (S-APGS)
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To:
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Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
Published July 21, 2016
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Condition
In the involved vehicles, the S-APGS (Simple Advanced Parking Guidance System) buzzer may not sound as
designed to alert the driver to stop the vehicle during back-in assist parking mode and parallel parking mode.
However, the stop indicator displays correctly on the multi-information display to alert the driver to stop the vehicle.
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Remedy
The remedy will involve an inspection and, if necessary, a reprogramming of the Combination Meter.
Covered Vehicles
There are approximately 900 2016 Prius vehicles covered by this Limited Service Campaign. Also, note that vehicles
affected by this Limited Service Campaign were not distributed to Puerto Rico.
Model Name
Model Year
Prius
2016
Production Period
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Late November 2015 – Mid-January 2016
Owner Letter Mailing Date
Toyota will notify owners in August 2016. A sample of the owner notification letter has been included for your
reference.
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Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.
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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
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New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct this Limited Service Campaign remedy on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer
delivery.
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Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an
outstanding Special Service Campaign or Safety Recall. Thus, no affected units should be sold, designated, or
delivered as a TCUV until this Limited Service Campaign has been completed on that vehicle.
© 2016 Toyota Motor Sales, USA
L i m i t e d S e r v i c e C a m p a i g n G 0 T - D - P a g e |2
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to currently hold at least one of the following certification levels:
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Certified Technician (Any specialty)
Expert Technician (Any specialty)
Master Technician
Master Diagnostic Technician
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Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Remedy Procedures
Please refer to TIS for Technical Instructions on the repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
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This Limited Service Campaign will be available until May 31, 2019, and is only available at an authorized Toyota
dealer.
Warranty Reimbursement Procedure
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Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the
repair) to verify the repair quality of every vehicle prior to customer delivery.
Not Involved
No further action required.
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Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.
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Invoved
Check if a beep pattern changes when
the Simple Advanced Parking
Guidance System is cancelled.
Changes
Does not change
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Verify the Calibration ID (CID)
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Opcode
CGG10A
Latest CID
Note:
If the CID of the combination meter
is 838000056703 or higher, no
reflashing is required.
Not the latest CID
Reflash the combination meter.
Campaign complete.
Description
Reprogram the Combination Meter
Flat Rate Hours
0.9
In the unlikely case that the Combination Meter contains the latest calibration ID (no software update needed),
use opcode CGG10A.
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
This Limited Service Campaign expires on May 31, 2019.
© 2016 Toyota Motor Sales, USA
L i m i t e d S e r v i c e C a m p a i g n G 0 T - D - P a g e |3
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Cindy Knight (310) 468-2170 or Victor Vanov (859) 801-2592 in Toyota Corporate
Communications. (Please do not provide this number to customers. Please provide this contact only to media
associates.
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Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Limited Service Campaign. Please welcome them to your dealership and answer any questions that they may have.
A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am to 4:00 pm Pacific Time.
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Campaign Designation Decoder
0
8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...
Current Campaign Letter
for this year
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Year Campaign is Launched Repair Phase
A
0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...
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Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2013
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Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2016 Toyota Motor Sales, USA
Limited Service Campaign G0T-Remedy Notice
Certain 2016 Model Year Prius
Simple Advanced Parking Guidance System (S-APGS)
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1
What is the condition?
In the involved vehicles, the S-APGS (Simple Advanced Parking Guidance System) buzzer may not sound
as designed to alert the driver to stop the vehicle during back-in assist parking mode and parallel parking
mode. However, the stop indicator displays correctly on the multi-information display to alert the driver to
stop the vehicle.
What is the cause of the condition?
The condition is caused by incorrect programming in the Combination Meter.
Q1b:
A1b:
Are there any warnings that this condition exists?
There are no advanced warnings prior to the occurrence of this condition.
Q1c:
A1c:
What is S-APGS?
The S-APGS (Simple Advanced Parking Guidance System) automatically operates the steering
wheel to provide support when backing into an area near a target parking spot, and when departing
from a parallel parking spot.
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Q1a:
A1a:
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Q1:
A1:
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Frequently Asked Questions
Published July 21, 2016
What is Toyota going to do?
In August 2016, Toyota will send an owner notification by first class mail advising owners to make an
appointment with their authorized Toyota dealer to have the Combination Meter inspected and, if necessary,
reprogrammed at NO CHARGE.
Q3:
A3:
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 900, 2016 Model Year Prius vehicles covered by this Limited Service Campaign.
Model Name
Q3a:
A3a:
2016
Late November, 2015 – Mid-January, 2016
Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.
How long will the repair take?
The repair takes approximately one and one half hours; however, depending on the dealer’s work schedule,
it may be necessary to make the vehicle available for a longer period.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your registration or
title information is correct.
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Q5:
A5:
Production Period
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Q4:
A4:
Model Year
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Prius
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Q2:
A2:
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Q6:
A6:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday – Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.
Page 1 of 1
© 2016 Toyota Motor Sales, USA
Certain 2016 Model Year Prius
Simple Advanced Parking Guidance System (S-APGS)
Limited Service Campaign (Remedy Notice)
[VIN]
9
Dear Toyota Customer:
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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your
vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate
that you are the current owner.
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What is the condition?
In the involved vehicles, the S-APGS (Simple Advanced Parking Guidance System) buzzer may not sound as
designed to alert the driver to stop the vehicle during back-in assist parking mode and parallel parking mode.
However, the stop indicator displays correctly on the multi-information display to alert the driver to stop the vehicle.
M
ay
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What will Toyota do?
Any authorized Toyota dealer will inspect and, if necessary, reprogram the Combination Meter at NO CHARGE to
you.
What should you do?
Before you are inconvenienced by this condition, any authorized Toyota dealer will perform the inspection and
software update at NO CHARGE to you.
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Please contact your authorized Toyota dealer to make an appointment to have the Combination Meter
reprogrammed. The remedy will take approximately one and one half hours. However, depending on the dealer’s
work schedule, it may be necessary to make your vehicle available for a longer period. This Limited Service
Campaign will be offered until May 31, 2019, and will only be available at an authorized Toyota dealer.
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Your local Toyota dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am to 4:00 pm Pacific Time.
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What if you have other questions?
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If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
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We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
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Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.