T-SB-0065-19
Service Bulletin Details
Public Details for: T-SB-0065-19
Tsb: some 2019 model year rav4 vehicles may exhibit an abnormal buzz/groan noise at 20 ? 30 mph when accelerating from a stop and/or at 13 ? 20 mph on deceleration after driving the vehicle for 15 ? 20 minutes or more. This condition occurs
- 2019 -
Models from 2019
2019 TOYOTA RAV4 |
T-SB-0065-19 June 14, 2019 Abnormal Buzz/Groan Noise at 20 - 30 mph Service Category Drivetrain Section Transfer/4wd/Awd Market USA Applicability YEAR(S) MODEL(S) 2019 RAV4 ADDITIONAL INFORMATION Introduction Some 2019 model year RAV4 vehicles may exhibit an abnormal buzz/groan noise at 20 – 30 mph when accelerating from a stop and/or at 13 – 20 mph on deceleration after driving the vehicle for 15 – 20 minutes or more. This condition occurs with Normal drive mode selected during disconnect/connect timing of AWD system. Follow the Repair Procedure in this bulletin to address this condition. NOTE This Service Bulletin ONLY applies to 2019 model year RAV4 Limited and Adventure grade vehicles with Torque Vectoring AWD System. Warranty Information OP CODE DESCRIPTION TIME OFP T1 T2 TC1902 R & R Transfer Case Electro-magnetic Clutch Assembly 3.5 41406-42010 91 19 APPLICABLE WARRANTY This repair is covered under the Toyota Powertrain Warranty. This warranty is in effect for 60 months or 60,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2019 Toyota Motor Sales, USA Page 1 of 14 T-SB-0065-19 June 14, 2019 Page 2 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Parts Information PART NUMBER PART NAME QTY 41406-42010 Electro-magnetic Clutch Assy 1 N/A 90301-99240 O-ring* 1 90430-18008 90430-A0003 Transaxle Refill/Overflow Plug Gasket* 2 90341-18035 Drain Plug 1 12157-10010 Transfer Case Refill/Drain Plug Gasket* 2 90311-35056 Passenger Front Axle Seal* 1 90177-22001 Nut, Lock* 1 90119-10461 Bolt, W/Washer* 1 90521-75002 Ring, Hole Snap* 1 00289-ATFWS Automatic Transmission Fluid WS 4 08885-02606 Transfer Case Gear Oil (LX85 LSD Type) 1 PREVIOUS NEW N/A *Nonreusable part. Required Tools & Equipment REQUIRED EQUIPMENT SUPPLIER PART NUMBER Techstream ADVi* QTY TSADVUNIT Techstream 2.0 TS2UNIT ADE 1 Techstream Lite TSLITEPDLR01 Techstream Lite (Green Cable) TSLP2DLR01 *Essential SST. NOTE Only ONE of the Techstream units listed above is required. Software version 14.10.028 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. REQUIRED TOOLS & MATERIAL PART NUMBER QUANTITY Body Grease W 08887-02007 1 MP (Multi-Purpose) Grease – As Needed © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 3 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure Diagnosis Confirm the vehicle exhibits an abnormal buzz/groan noise from the transfer case during one or both of the following conditions. Driving at 20 – 30 mph when accelerating from a stop during AWD system disconnect timing Driving at 13 – 20 mph on deceleration during AWD system connect timing NOTE Use chassis ears to confirm the noise is coming from the transfer case. Monitor the 4WD ECU Data List “Front and rear axle coupling position sensor status” to confirm the noise is occurring at AWD system disconnect and/or connect timing. HINT While driving above 20 mph, the system can be manually switched back and forth from disconnect to connect by switching drive mode from Normal to Sport. Does the vehicle exhibit an abnormal buzz/groan noise from the transfer case during one or both conditions described above? YES — Review the Component Overview subsection (pg. 4 – 5) and complete the Repair Procedure in this Service Bulletin. NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual. © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 4 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Component Overview (One of Two) 2 1 c x2 7.5 N*m (76 kgf *cm 66 in*lbf ) x2 x2 x6 3* 8 49 N*m (500 kgf *cm, 36 f t*lbf) 39 N*m (398 kgf *cm, 29 f t*lbf) 7 3* 6 1.7 N*m (17 kgf *cm, 15 in*lbf ) 3* 4* 3* 39 N*m (398 kgf *cm, 29 f t*lbf) 9 50 N*m (510 kgf *cm, 37 f t*lbf) 5 *Component to be replaced. 1 No. 2 Engine Under Cover Assembly 6 No. 1 Transmission Oil Filter Tube 2 Front Fender Apron Seal RH 7 Transfer Filler Plug 3 Gasket* 8 Refill Plug 4 Transfer Drain Plug 9 Torque Specification 5 Overflow Plug © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 5 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Component Overview (Two of Two) 47 N*m (479 kgf *cm 35 f t*lbf) 1* 2* 3* 4* 6* 5* 7* 74 N*m (755 kgf *cm, 55 f t*lbf) x5 8 63.7 N*m (650 kgf *cm, 47 f t*lbf) 9 15 14 29 N*m (296 kgf *cm, 21 f t*lbf) x3 8.5 N*m (87 kgf *cm, 75 in*lbf) 10 13 16* 32.4 N*m (330 kgf *cm, 24 f t*lbf) 294 N*m (2998 kgf *cm, 217 f t*lbf) 11* 12 x2 92 N*m (938 kgf *cm, 68 f t*lbf) 17 18 *Component to be replaced. (Component is part of the transfer case electro-magnetic clutch assembly.) 1 O-ring 10 Front Speed Sensor RH 2 Shim * 11 Front Axle Shaft Nut RH (Do Not Apply Lubricant to Threaded Parts) 3 Arm ature Plate* 12 Front Low er No. 1 Suspension Arm Assembly RH 4 Thrust Roller Bearing* 13 Front Drive Shaft Assembly RH 5 Outer Plate* 14 Drive Shaft Bearing Bracket Hole Snap Ring 6 Cover* 15 Drive Shaft Bearing Bracket 7 Transfer Case Oil Seal (MP Grease) 16 Bolt 8 Front Stabilizer Link Assembly RH 17 Toyota Body Grease W (Application Area) 9 Front Flexible Hose 18 Torque Specification NOTE Tightening torque for major areas involving basic vehicle performance, such as moving, turning, and stopping. © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 6 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Removal 1. Remove the front drive shaft assembly RH. NOTE Make sure to drain ALL automatic transaxle fluid and transfer oil BEFORE drive shaft removal to prevent the two oils from mixing. Refer to TIS, applicable model and model year Repair Manual: 2019 RAV4: Drivetrain – Drive Shaft/Propeller Shaft – “Drive Shaft / Propeller Shaft: Front Drive Shaft Assembly (for AWD): Removal” NOTICE Discard the old transfer case assembly drain plug after removal. Do NOT reuse the old drain plug. 2. Remove the drive shaft bearing bracket. 3. Remove the transfer case electro-magnetic clutch. A. Disconnect the connector. Figure 1. © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 7 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Removal (continued) B. Remove the five bolts and electro-magnetic clutch assembly cover. Do NOT remove the three bolts attaching the ring gear assembly housing to the transfer case. Figure 2. 2 1 2 2 NOTE Gently remove the cover to prevent the disconnect shaft from being pulled out with the electro-magnetic clutch assembly. C. Remove the shim, armature plate, thrust roller bearing, outer plate, and cover. 1 Vehicle Upw ard 2 Bolt (Do Not Rem ove) Figure 3. 5 D. Mark and store the five removed components in a container for removed components to avoid reinstalling them in error. 1 c 2 3 4 1 Shim 2 Arm ature Plate 3 Thrust Roller Bearing 4 Outer Plate 5 Cover © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 8 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Removal (continued) E. If the disconnect shaft is pulled out together with the electro-magnetic clutch cover, push it toward the vehicle inner side (automatic transaxle side). Figure 4. NOTE Make sure to push the disconnect shaft back to its original position to ensure proper installation of the NEW electro-magnetic clutch. 1 c 2 1 Shaft 2 Push Figure 5. F. Remove the O-ring. G. Destroy the removed O-ring and store it in a container for removed components to avoid reinstalling it in error. © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 9 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Installation 1. Install the NEW transfer case electro-magnetic clutch. A. Make sure the outer plate is securely installed to the NEW transfer case electro-magnetic clutch cover. Figure 6. 1 c NOTE Do NOT exchange ANY component of the NEW transfer case electro-magnetic clutch, in which shim adjustment has been made, with any other kit component. Do NOT disassemble the outer plate from the cover of the NEW electro-magnetic clutch. 2 1 Outer Plate (Do Not Rem ove) 2 Engraved Mark NOTICE Confirm that the outer plate is attached in the correct position to avoid damage to the outer plate and/or misalignment during installation. B. Install the NEW O-ring. Figure 7. © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Page 10 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Installation (continued) NOTE A NEW shim, armature plate, and thrust roller bearing MUST be installed to the transfer case with the engraved mark surfaces facing the vehicle inner side (automatic transaxle side). Figure 8. 1 2 3 4 5 6 6 6 1 Engraved Marks Facing Toward Vehicle Inner Side (Automatic Transaxle Side) 4 Thrust Roller Bearing 2 Shim 5 Cover With Outer Plate 3 Arm ature Plate 6 Engraved Mark C. Install the NEW shim to the transfer case with its engraved mark surface facing the vehicle inner side (automatic transaxle side). Figure 9. NOTE After proper installation, the engraved mark should NOT be visible. © 2019 Toyota Motor Sales, USA T-SB-0065-19 June 14, 2019 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Installation (continued) D. Install the NEW armature plate to the transfer case with its engraved mark surface facing the vehicle inner side (automatic transaxle side). Figure 10. NOTE After proper installation, the engraved mark should NOT be visible. E. Install the NEW thrust roller bearing to the transfer case with its engraved mark surface facing the vehicle inner side (automatic transaxle side). Figure 11. NOTE After proper installation, the engraved mark should NOT be visible. © 2019 Toyota Motor Sales, USA Page 11 of 14 T-SB-0065-19 June 14, 2019 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Installation (continued) F. Clean the surface where the NEW transfer case electro-magnetic clutch cover will be installed. Figure 12. G. Temporarily install the NEW transfer case electro-magnetic clutch cover together with the outer plate to the transfer case with the five bolts. 1 c NOTE Do NOT disassemble the outer plate from the NEW transfer case electro-magnetic clutch. Install the cover straight to prevent the outer plate from moving out of place. Temporarily install the cover together with the outer plate by tightening the five bolts by hand. There will be clearance of approximately 1 mm between the transfer case and the cover before fully tightening the bolts to specified torque. 1 Vehicle Upw ard Figure 13. H. Tighten the four bolts. Torque: 47 N*m (479 kgf*cm, 35 ft*lbf) 1 c 1 © 2019 Toyota Motor Sales, USA Vehicle Upw ard Page 12 of 14 T-SB-0065-19 June 14, 2019 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Installation (continued) I. Using a 14-mm socket wrench with extensions, tighten the remaining cover bolt. Figure 14. Torque: 47 N*m (479 kgf*cm, 35 ft*lbf) 1 c 1 J. Connect the connector. Vehicle Upw ard Figure 15. 2. Install the NEW transfer case oil seal RH. 3. Reinstall the drive shaft bearing bracket. Torque: 63.7 N*m (650 kgf*cm, 47 ft*lbf) © 2019 Toyota Motor Sales, USA Page 13 of 14 T-SB-0065-19 June 14, 2019 Page 14 of 14 Abnormal Buzz/Groan Noise at 20 - 30 mph Repair Procedure (continued) Transfer Case Electro-magnetic Clutch Assembly Installation (continued) 4. Reinstall the front drive shaft assembly RH. Refer to TIS, applicable model and model year Repair Manual: 2019 RAV4: Drivetrain – Drive Shaft/Propeller Shaft – “Drive Shaft / Propeller Shaft: Front Drive Shaft Assembly (for AWD): Installation” 5. Add automatic transaxle fluid. Refer to TIS, applicable model and model year Repair Manual: 2019 RAV4: Drivetrain – Automatic Transmission/Transaxle – “UB80E (Automatic Transmission / Transaxle): Automatic Transaxle Fluid: Adjustment” 6. Install the NEW transfer case assembly drain plug. 7. Add transfer oil. Refer to TIS, applicable model and model year Repair Manual: 2019 RAV4: General – Maintenance – “Maintenance: GF2A Transfer Oil: Replacement” 8. Reinstall the front under cover and front wheel RH. 9. Check and clear DTCs. 10. Inspect and adjust front wheel alignment. Refer to TIS, applicable model and model year Repair Manual: 2019 RAV4: Suspension – Alignment/Handling Diagnosis – “Alignment / Handling Diagnosis: Front Wheel Alignment: Adjustment” 11. Test-drive the vehicle and confirm the condition no longer exists. © 2019 Toyota Motor Sales, USA