KR2_ Customer Re

INTEROFFICE MEMORANDUM
Original Publication Date: June 17, 2019
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Tom Trisdale
Vice-President, Product Quality and Service Support
SAFETY RECALL/SPECIAL SERVICE CAMPAIGN RENOTIFICATION
CUSTOMER RENOTIFICATION CAMPAIGN KR2
Toyota plans to conduct Safety Recall or Special Service Campaign follow-up notifications to owners whose
vehicles have not yet had the following Safety Recall or Special Service Campaign repairs completed. Please
note the following information for Regional and PD associates.
Campaigns Covered in the Renotification
Campaign
Model and Model Year
G05
H0M
J0I
H0C
H0P
J0F
J0W
F0L
2017 Camry
2016 Camry HV & Avalon HV
2017 Tundra
2016-2017 Tundra
2017 Yaris
2016 Prius
2004 - 2006 Scion xA
2004-2005 RAV4
Approximate
UIO
1
85
2,020
12,700
750
90
14,000
21,500
Approximate
PR UIO
N/A
N/A
1
60
120
10
5
900
Renotification
Schedule
Late June 2019
Follow-Up Owner Notification Letter Mailing Date
The Campaign Follow-Up Owner Notification(s) will begin in late June 2019. The customer will be notified
using the following method(s) to the extent that customer information is available:
• First Class Mail Letter
• Email
• Phone Calls (Live)
Owner notifications will be sent over a period of several weeks consistent with parts availability.
Customer Handling and Dealership Follow-Up
Toyota encourages dealerships to follow-up with their customers by telephone to encourage them to
complete these Safety Recalls and Special Service Campaigns. A word track has been provided in the dealer
letter for this purpose. To assure a consistent and accurate description of the campaign is communicated to
© 2019 Toyota Motor Sales, USA
関係者外秘
the customer, dealership associates are requested to refer to the specific campaign Q&A (available in TIS) to
answer any specific customer questions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Owner Renotification of Non-Completed Safety Recall or Special
Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC