ZKD_Toyota POL19
Service Bulletin Details
Public Details for: ZKD_Toyota POL19
Customer program support: in our continuing efforts to ensure the best in customer satisfaction, and pursuant to a proposed class action settlement, toyota is announcing a customer support program to provide coverage for the power sliding d
- 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 -
Models from 2018
2018 TOYOTA SIENNA |
Models from 2017
2017 TOYOTA SIENNA |
Models from 2016
2016 TOYOTA SIENNA |
Models from 2015
2015 TOYOTA SIENNA |
Models from 2014
2014 TOYOTA SIENNA |
Models from 2013
2013 TOYOTA SIENNA |
Models from 2012
2012 TOYOTA SIENNA |
Models from 2011
2011 TOYOTA SIENNA |
DISTRIBUTE TO: Service Manager Warranty Administrator Customer Support Program Bulletin No.: Date: Page: POL19-02 6/19/2019 1 of 4 SUBJECT: CUSTOMER SUPPORT PROGRAM BULLETIN (ZKD): COVERAGE FOR POWER SLIDING DOOR CABLE SUBASSEMBLY ON CERTAIN 2011-2018 MY SIENNA VEHICLES (VEHICLES EQUIPPED WITH POWER SLIDING DOORS ONLY) Background In our continuing efforts to ensure the best in customer satisfaction, and pursuant to a proposed class action settlement, Toyota is announcing a Customer Support Program to provide coverage for the power sliding door cable sub-assembly. Although the power sliding door cable sub-assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about each customer’s ownership experience. Toyota is providing additional coverage for repairs related to the power sliding door cable sub-assembly. Only those repairs that are related to internal functional concerns of the power sliding door cable sub-assembly that impede the closing and/or opening operations of the power sliding door in manual and/or power modes are covered. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. Applicability This Customer Support Program provides coverage for repairs to the power sliding door cable sub-assembly. Only repairs that are related to internal functional concerns of the power sliding door cable sub-assembly that impede the closing and/or opening operations of the power sliding door in manual and/or power modes are covered. This coverage will be offered for 10 years from the vehicle’s date of first use, regardless of mileage. Direct marketing of this Customer Support Program is strictly prohibited pursuant to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit. This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered. Toyota Customer Confidence Program Bulletin POL19-02 6/19/19 2 of 4 Covered Vehicles Not all vehicles are covered by this Customer Support Program. Verify VIN applicability by checking TIS before completing any repairs. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • • • • Certified Technician (Any Specialty) Expert Technician (Any Specialty) Master Technician Master Diagnostic Technician Claims for repairs that were performed by non-qualified technicians are subject to debit. Claim Submission Claim Type: Repair Program Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim. Opcode Description Labor Time ZKD001 Replace power sliding door cable sub-assembly on ONE sliding door 0.8 hr./vehicle ZKD002 Replace power sliding door cable sub-assembly on BOTH sliding doors 1.5 hr./vehicle Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Customer Confidence Program Bulletin POL19-02 6/19/19 3 of 4 Rental If the owner/lessee requests a loaner vehicle, one may be provided if the customer’s vehicle is expected to spend more than 4 hours at the dealership. A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 1 day as a sublet type “RT” under opcodes ZKD001 or ZKD002. For alternative transportation that exceeds the maximum number of allowable days and/or dollars per day, refer to the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements. A rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached. Replacement Parts P/N Covered for Functional Concern 85015-08010 / 85015-08011 85016-08010 / 85016-08011 Description Replacement P/N Cable Sub-Assy, Power Slide Door, RH Cable Sub-Assy, Power Slide Door, LH 04009-02108 04009-02208 Note: The slide rail moulding should be ordered and replaced when replacing the power sliding door cable sub-assembly. Description Replacement P/N Moulding, Slide Rail End, RH 04009-02308 Moulding, Slide Rail End, LH 04009-02408 Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Customer Confidence Program Bulletin POL19-02 6/19/19 4 of 4 Parts Recovery Procedures All parts replaced as part of this Customer Support Program must be turned over to the parts department until appropriate disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as other purposes. To help minimize dealer storage challenges, Toyota recommends that dealers: File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid by Toyota. Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly. Refer to Warranty Policies 9.3 and 9.6 for additional details. Technical Instructions (Repair Procedures) Technical instructions for replacing the power sliding door cable sub-assembly can be found in T-SB-0141-18. This Customer Support Program provides coverage for repairs that are related to internal functional concerns of the power sliding door cable sub-assembly that impede the closing and/or opening operations of the power sliding door in manual and/or power modes. Note: If you are unsure if an internal function concern, which is impeding the closing and/or opening operation of the power sliding door in manual and/or power mode, is related to the power sliding door cable sub-assembly, contact TAS for diagnostic assistance. Customer-Paid Repairs or Replacement of Components Reimbursement consideration instructions will be included in the owner/lessee notification letter. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.