NTB19-047

Classification:
El19-015
Reference:
Date:
NTB19-047
June 17, 2019
2019 MURANO; BACK DOOR WILL RELEASE, BUT WILL NOT
RAISE WITH BACK DOOR REQUEST SWITCH
APPLIED VEHICLE:
APPLIED VIN AND DATE:
2019 Murano (Z52)
Built before 5N1AZ2M(*)(*)KN 136509 / April 26, 2019
IF YOU CONFIRM
The customer states that the Automatic Back Door (ABD) will unlatch, but will not raise

Only when using the open request switch located on the back door,
And

The Extended Storage Switch (ESS) is pushed in and is not in transit mode.
ACTION
1.
Refer to page 8, step 18 in the SERVICE PROCEDURE to confirm if ABD CU
reprogramming is needed.

Reprogram the ABD CU, if needed.

If the ABD CU is reprogrammed, perform Automatic Back Door Manual
Configuration (see page 18).

If the ABD CU is reprogrammed, perform Automatic Back Door Calibration (see
page 23).
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work
you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as
it contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
Battery Voltage Check
1.
Check the battery voltage.

Make sure battery voltage is between 12 and 15.5 volts (engine not running).

Charge or test the battery as needed.
ABD CU Reprogramming
NOTE:

Refer to page 8, step 18 to confirm if ABD CU reprogramming is needed.

If the ABD CU is reprogrammed, perform Automatic Back Door Manual
Configuration (see page 18) and Automatic Back Door Calibration (see
page 23).
IMPORTANT: Before starting, make sure:

The back door is fully closed.

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

All CONSULT-III plus (C-III plus) software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data
during ASIST synchronization.

A screen print for Warranty documentation can be done from the CONSULT PC
during this process while still connected to the vehicle.

The CONSULT PC is connected to the Internet via a cable or Wi-Fi.
 Later in the procedure you will be required to enter your User Name and
Password.
 The CONSULT PC must be connected to the Internet.
 If you do not know your User Name and Password, contact your Service
Manager.

No DTCs stored.
 Use C-III plus to perform Self Diagnosis for all systems.
 If there are any DTCs stored: Diagnose, perform repairs, and erase DTCs
before continuing.
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NTB19-047
2.
Connect the plus Vehicle Interface (plus VI) to the vehicle.

Make sure to use the correct VI for C-III plus (plus VI).
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose
during reprogramming, the process will be interrupted and the ABD CU may be
damaged.
3.
Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the ABD CU may be
damaged.
4.
Connect the GR-8 to the vehicle battery:

Set the GR-8 to “Power Supply” mode.
CAUTION : Make sure to connect the GR-8 securely to the 12V battery. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming, the ABD CU may be damaged.
5.
Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the plus VI.
CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth® signal
waves are within range of the CONSULT PC and the plus VI during reprogramming,
reprogramming may be interrupted and the ABD CU may be damaged.
6.
Turn the ignition ON with the engine OFF.

7.
The engine must not start or run during the reprogramming procedure.
Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery
voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage
goes out of this range during reprogramming, the ABD CU may be damaged.
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NTB19-047
8.
Turn ON the CONSULT PC.
9.
Select CONSULT-III plus (open C-III plus).
NOTE: Make sure all applications other than C-III plus are closed.
10.
Wait for the plus VI to be recognized.

11.
The serial number will display when the plus VI is recognized.
Go to Re/programming, Configuration.
Plus VI is
recognized
Figure 1
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NTB19-047
12.
Check the box for Confirmed Instructions after viewing and reading all precautions,
and then select Next.
Figure 2
13.
If the screen in Figure 3 appears, select Automatic Selection(VIN).
2019
Figure 3
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NTB19-047
14.
Verify the VIN or Chassis # matches that of the vehicle.

If the correct VIN is displayed, select Confirm.
Verify
here
xxxxxxxxx
2019
If OK, select
Confirm
Figure 4
15.
Select Confirm.
XXXXXX
Figure 5
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NTB19-047
16.
Select AUTO BACK DOOR.

Use the arrows if needed to scroll and access AUTO BACK DOOR.
Scroll with
arrows
Figure 6
17.
Wait for System Call to complete, and then select Reprogramming.
Figure 7
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18.
When you get to the screen shown in Figure 8, confirm reprogramming applies as
follows:
a. Find the ABD CU P/N and write it on the repair order.
NOTE: This is the current ABD CU P/N.
xxxxxx
Current
P/N
xxxxx
xxxxxxxxxxxxxxxxx
If OK,
select Save
Figure 8
b. Compare the P/N you wrote down to the number in Table A below.

If there is a match, the reprogramming applies. Go to step 18c.

If there is not a match, this bulletin does not apply. Refer to the Electronic
Service Manual (ESM) for further diagnostics not covered under this bulletin.
Table A
CURRENT P/N: 284G0 –
5AA4A
c. If there is a P/N match as specified above, select Save, and then continue with
the reprogramming procedure on the next page.
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NTB19-047
19.
20.
21.
Use arrows (if needed) to view and read all precautions.
Check the box confirming the precautions have been read.
Select Next.
1/2
Figure 9
NOTE: In some cases, more than one new P/N for reprogramming is available.
 In this case, the screen in Figure 10 will display.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means that
there is no reprogramming available for this vehicle. This bulletin does not
apply or it has already been done.
AUTO BACK DOOR
Figure 10
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NTB19-047
22.
Verify the Current Part Number matches the P/N written down in step 18, and the
Part Number After Repro/programming is different, then select Next.
yyyyy
xxxxx
xxxxxx
Verify P/Ns
above, then
select Next
xxxxx
Figure 11
23.
If the screen in Figure 12 appears, first select Delete, then Confirm, and then
Other Operation.

This will erase the Saved Data List and restart the reprogram from page 7, step
17. You must go back to step 13.

If no Saved Data List is stored, Figure 13 on the next page will be displayed.
Proceed to step 24.
5N1xxxxxxxxx
AUTO BACK DOOR
284G4
xxxxxxxxxxxxx
xxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx
Figure 12
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NTB19-047
24.
Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within the specified range to make the indicator turn
green.
Monitor 12V
battery voltage
here
Must be
“Green” before
selecting Next
Figure 13
25.
With battery voltage OK (green), select Start.

The reprogramming process begins when Start is selected.
NOTE: For reprogramming to continue, vehicle battery voltage must stay
within 12 volts and 15.5 volts.
Monitor 12V
battery voltage
here
Must be
“Green” before
selecting Next
Figure 14
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NTB19-047
26.
Select USA/CANADA Dealers.
27.
Select OK.
Figure 15
NOTE:

The above screen may not display if the CONSULT PC has remained ON since
the last reprogramming.

If the CONSULT PC is not connected to the Internet, the screen in Figure 16 will
display.
Figure 16
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NTB19-047
NOTE: In the next steps, the reprogramming process will begin when Submit is selected.
28.
29.
Enter your Username and Password.

The CONSULT PC must be connected to the Internet via cable or Wi-Fi.

If you do not know your Username and Password, contact your Service Manager.
Select Submit.
Figure 17
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NTB19-047
30.
Wait for both bar graphs to complete (100%).
Figure 18
31.
When the screen in Figure 19 displays, reprogramming is complete.
NOTE: If the screen in Figure 19 is not displayed (which indicates reprogramming did
not complete), refer to the information on the next page.
32.
Select Next, and then wait for System Call to complete.
Figure 19
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NTB19-047
Control Unit Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not complete.
If reprogramming does not complete and the “!?” icon displays as shown in Figure 20:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices
are OFF.

All electrical loads are OFF.

Select retry and follow the
on screen instructions.

Select
Retry
“Retry” may not go through on
the first attempt and can be
selected more than once.
Figure 20
If reprogramming does not complete and the “X” icon displays as shown in Figure 21:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are
installed.

Select Home, and restart
the reprogram procedure
from the beginning.
Figure 21
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NTB19-047
33.
Erase all DTCs as follows:
a. Turn the ignition OFF
b. Turn the ignition ON.
c. Wait for DTC erase to complete.
Turn ignition from ON to OFF, and then back to ON
Figure 22
34.
Verify the part number has changed (before and after reprogramming part numbers
should be different).
a. Print a copy of the screen in Figure 23 by selecting Print.
b. Attach the copy to the repair order.
c. Once a copy has been printed, select Confirm.
yyyyy
Verify
here
xxxxx
xxxxxx
xxxxxxxxxxxxxxxx
Figure 23
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35.
After Confirmation has completed, select Home.
Figure 24
Go to Automatic Back Door Manual Configuration on the next page.
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NTB19-047
Automatic Back Door Manual Configuration
36.
Select Re/programming, Configuration.
Figure 25
37.
Check the box for Confirmed Instructions, and then select Next.
Figure 26
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38.
If the screen in Figure 27 appears, select Automatic Selection(VIN).
2019
Figure 27
39.
Verify the VIN or Chassis # matches that of the vehicle.

If the correct VIN is displayed, select Confirm.
Verify here
xxxxxx
If VIN OK,
select Confirm
Figure 28
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NTB19-047
40.
Select Confirm again.
XXXXXX
Figure 29
41.
Select AUTO BACK DOOR.

Use the arrows if needed to scroll and access AUTO BACK DOOR.
Scroll with
arrows
Figure 30
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NTB19-047
42.
Select Manual Configuration.
Figure 31
43.
Select the applicable Type ID:
NOTE: If C-III plus
automatically selects the
Type ID, there will be no
options shown under Type
ID and Figure 32 will not
display. Skip to step 44.
44.
Select Next.
Figure 32
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NTB19-047
45.
Select OK.
xxxxx
Figure 33
46.
Select End.
xxxxx
Figure 34
Go to Automatic Back Door Calibration on the next page.
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Automatic Back Door Calibration
47.
Calibrate the automatic back door.
a. Open the automatic back door by pressing the request switch (above rear license
plate).
NOTE: Once the automatic back door is fully open, two long confirmation beeps
will sound.
b. Close the automatic back door by pressing the back door switch (located at
bottom left of back door).
NOTE: The automatic back door can be closed manually instead of using the
request switch.
Liftgate [Automatic Back Door] Position Setting
48.
49.
Adjust the back door to fully open by performing Liftgate Position Setting.

Refer to the Owner’s Manual > Section 3 (Pre-Driving checks and adjustments) >
LIFTGATE POSITION SETTING.

Inform the customer that the back door has been set to the full open position. If
they desire a different position, it will have to be reset.
Verify the automatic back door works properly.
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NTB19-047
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
Perform Auto Back Door Programming
(1)
Perform Back Door Calibration
(1)
OP CODE
BX5AAA
BX5RAA
SYM
DIA
ZE
32
FRT
0.4
0.2
Reference the electronic parts catalog and use the Back Door Control Unit
(284G0-*****) as the Primary Failed Part.
On the same repair line, if needed:
Test and Charge Battery
(1)
OP CODE
FRT
GB18AA
(1)
Reference the current Nissan Warranty Flat Rate manual and use the indicated flat
rate time.
AMENDMENT HISTORY
PUBLISHED DATE
June 17, 2019
REFERENCE
NTB19-047
DESCRIPTION
Original bulletin published.
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