15-205-16R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2016 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE INFORMATION BULLETIN
APPLICABILITY: 2015-2017MY Legacy and Outback
2015-2016 Impreza
2015-2017 Crosstrek
2016-2018MY Forester
2016-2018MY WRX
NUMBER: 15-205-16R
DATE: 11/21/16
REVISED: 06/03/19
SUBJECT:	Reprogramming File Availability to Address
Operational Concerns with “Gen 2.0” and “Gen 2.1”
Fujitsu-TEN (F10) / Denso-TEN (D10) Navigation and
7” Display Audio Units
INTRODUCTION:
This bulletin announces new reprogramming file availability and the software installation
procedure to address additional operational concerns received from the field and listed below
involving “Gen 2” F10 Navigation and Display Audio units with 7” display. The procedure will
involve downloading the applicable software update files then loading them onto two flash drives for
audio unit installation. It is important to read through and understand this information completely
before proceeding. These latest software updates contain new logic to address the
following concerns:
•
Incomplete SXM channel list displayed
•
Thumbnail images included with phone contacts are not displayed (iPhone only)
•
Quick Message is grayed out and cannot be selected for a reply message
•
Head Unit does not respond to touch panel (soft key) commands
In addition to updates for above conditions, each of the new files listed in the table below contain
ALL of the previous updates for conditions referenced in prior TSBs 15-182-15R, 15-183-15R and
15-198-16R which this TSB replaces. An overview of conditions addressed in the three prior TSBs
along with a Version I.D. reference table is provided in Appendix section beginning on page 19.
PRODUCTION CHANGE INFORMATION:
(See Step 1 on page 3). Compare the result to the updated table shown below. If the current version
number is PRIOR to the version number listed in the table, continue with the updating procedure.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-205-16R; Revised 06/03/19
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
Model
Model
Year
NAVI
/
DA
NAVI
2015
DA
Legacy
&
Outback
NAVI
2016
DA
NAVI
2017
DA
Faceplate ID
Number
FB644US
FB664US
FB644UM
FB664UM
FB685US
FB695US
FB685UM
FB695UM
FB876US
FB856US
FB856UM
FB876UM
Update Software File Name
Update File #1 Name
Update File #2 Name
NU9021_USB_1st.exe
NU9021_USB_2nd.exe
OU9020_USB_1st.exe
OU9020_USB_2nd.exe
NU9313_USB_1st.exe
NU9313_USB_2nd.exe
OU9312_USB_1st.exe
OU9312_USB_2nd.exe
C_NU9510_USB_1st.exe
C_NU9510_USB_2nd.exe
C_OU9509_USB_1st.exe
C_OU9509_USB_2nd.exe
NAVI
FM634US
NU9115(US)_USB_1st.exe
NU9115(US)_USB_2nd.exe
DA
FM664UM
OU9114(US)_USB_1st.exe
OU9114(US)_USB_2nd.exe
NU9411_USB_1st.exe
NU9411_USB_2nd.exe
2015
Impreza
&
Crosstrek
NAVI
2016
DA
NAVI
2017
DA
NAVI
2016
DA
NAVI
Forester
2017
DA
NAVI
2018
DA
NAVI
FM655UH
FM675UH
FM705UM
FM685UM
FM666US
FM686US
FM685UM
FM705UM
FF667US
FF687US
FF667UM
FF687UM
FF868US
FF878US
FF678UM
FF698UM
FF629US
FF639US
FF689UM
FF679UM
FV631US
OU9410_USB_1st.exe
OU9410_USB_2nd.exe
NU9510_USB_1st.exe
NU9510_USB_2nd.exe
OU9410_USB_1st.exe
OU9410_USB_2nd.exe
NU9915_USB_1st.exe
NU9915_USB_2nd.exe
OU9914_USB_1st.exe
OU9914_USB_2nd.exe
NU9411_USB_1st.exe
NU9411_USB_2nd.exe
OU9410_USB_1st.exe
OU9410_USB_2nd.exe
NU9610_USB_1st.exe
NU9610_USB_2nd.exe
OU9609_USB_1st.exe
OU9609_USB_2nd.exe
NU9212_USB_1st.exe
NU9212_USB_2nd.exe
2016
WRX &
WRX STI
DA
FV651UM
OU9211_USB_1st.exe
OU9211_USB_2nd.exe
NAVI
FV642US
NU9510_USB_1st.exe
NU9510_USB_2nd.exe
2017
DA
NAVI
2018
DA
FV662UM
FV672UM
FV673US
FV843UM
FV833UM
OU9509_USB_1st.exe
OU9509_USB_2nd.exe
NU9610_USB_1st.exe
NU9610_USB_2nd.exe
OU9609_USB_1st.exe
OU9609_USB_2nd.exe
Subarunet Link Title
BF4_MY15_LEG_OUT NAVI #1
BF4_MY15_LEG_OUT NAVI #2
BF4_MY15_LEG_OUT DISPLAY AUDIO #1
BF4_MY15_LEG_OUT DISPLAY AUDIO #2
BE5_MY16_LEG_OUT NAVI #1
BE5_MY16_LEG_OUT NAVI #2
BE5_MY16_LEG_OUT DISPLAY AUDIO #1
BE5_MY16_LEG_OUT DISPLAY AUDIO #2
BD6_MY17_LEG_OUT NAVI #1
BD6_MY17_LEG_OUT NAVI #2
BD6_MY17_LEG_OUT DISPLAY AUDIO #1
BD6_MY17_LEG_OUT DISPLAY AUDIO #2
MC4_MY15_IMP_CROS NAVI #1
MC4_MY15_IMP_CROS NAVI #2
MC4_MY15_IMP_CROS DISPLAY AUDIO #1
MC4_MY15_IMP_CROS DISPLAY AUDIO #2
MB5_MY16_IMP_CROS NAVI #1
MB5_MY16_IMP_CROS NAVI #2
MB5_MY16_IMP_CROS DISPLAY AUDIO #1
MB5_MY16_IMP_CROS DISPLAY AUDIO #2
MA6_MY17_IMP_CROS NAVI #1
MA6_MY17_IMP_CROS NAVI #2
MA6_MY17_IMP_CROS DISPLAY AUDIO #1
MA6_MY17_IMP_CROS DISPLAY AUDIO #2
FK7_MY16_FOR NAVI #1
FK7_MY16_FOR NAVI #2
FK7_MY16_FOR DISPLAY AUDIO #1
FK7_MY16_FOR DISPLAY AUDIO #2
FJ8_MY17_FOR NAVI #1
FJ8_MY17_FOR NAVI #2
FJ8_MY17_FOR DISPLAY AUDIO #1
FJ8_MY17_FOR DISPLAY AUDIO #2
FH9_MY18_FOR NAVI #1
FH9_MY18_FOR NAVI #2
FH9_MY18_FOR DISPLAY AUDIO #1
FH9_MY18_FOR DISPLAY AUDIO #2
VK1_MY16_WRX NAVI #1
VK1_MY16_WRX NAVI #2
VK1_MY16_WRX DISPLAY AUDIO #1
VK1_MY16_WRX DISPLAY AUDIO #2
VJ2_MY17_WRX NAVI #1
VJ2_MY17_WRX NAVI #2
VJ2_MY17_WRX DISPLAY AUDIO #1
VJ2_MY17_WRX DISPLAY AUDIO #2
VH3_MY18_WRX NAVI #1
VH3_MY18_WRX NAVI #2
VH3_MY18_WRX DISPLAY AUDIO #1
VH3_MY18_WRX DISPLAY AUDIO #2
NOTE: Software Version Numbers (as referenced in the Service Procedure below) are included
in the Update Software File names. Example: NU9017 and OU9106 are Version Numbers.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 2
MATERIALS REQUIRED:
2 empty 2GB, USB 2.0 storage devices (flash drives) will be needed
to perform these updates. The drives should be dedicated to storing
and transferring these updating files only. They also need to be no
more than 4GB in size and contain a FAT32 file format before
downloading update files onto them. Do NOT use any USB
drives which contain or require the use of file management,
encryption, file backup or other software to function.
SERVICE PROCEDURE / INFORMATION:
IMPORTANT REMINDER: Read through and understand this procedure COMPLETELY before
proceeding further.
Step 1: Version Check Procedure
Before proceeding with any updates, the currently installed software version must be determined.
If the latest software version (or later) is already installed, no updates are necessary. The Version
ID numbers for this procedure are found in the Update File Applicability / Information table shown
above. If the Version ID numbers identified during the Version Check procedure are prior to (or lower
than) those shown on the table, proceed with the remainder of the software update beginning with
Step 3.
Press “AUDIO/TUNE” button 5 times
•
Switch the unit into “Diagnosis Mode” by pressing and holding the HOME button while
pressing the “AUDIO/TUNE” button 5 (five) times.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 3
•
Press “Service Information”
•
Press “Version Information”
•
Press “Push” next to DA (or AVN for Navigation units)
•
Verify the current versions according to the Update File Applicability / Information table
shown table shown on page 7. Use the down arrow to scroll to the bottom of the list for
complete verification.
•
If the software version is current, press and HOLD the HOME button to exit the Diagnostic
Mode and complete the procedure as no updates are necessary. If no updates are necessary,
continue your diagnosis of the customer concern. If the Version ID numbers are prior to (lower
than) those shown in the table above, proceed with Step 2, preparing the USB memory (Flash
Drives) then Step 3, the software update procedure.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 4
NOTE: If updates are necessary, the Version Check procedure will need to be performed again after
each update installation to confirm the procedure was successful.
After performing the Version Check procedure, if updates are determined to be necessary, the 2 USB
flash drives will be needed to download the Update Files onto. All the F10 update files are accessible
for downloading from Subarunet under: Service>>Forms / Downloads>>Downloads for Audio/Navi
page then clicking on the applicable hyperlink:
Click Here to Access the Downloads for Audio/Navigation Information on Subarunet
In addition, these files have also been sent to Retailer SDS systems by Nuspire and can be found in
My Documents listed as: “F10Software Updates Gen 2.0 and 2.1Audio and Navi Head Units”.
The Subarunet page shown above will display which contains links to the update files 1 & 2 for each
model head unit. Do not download any files at this point. The file download procedures are supplied
later in this bulletin. The 2 flash drives must be formatted before the Update Files can be downloaded
onto them as outlined in Step 2 below.
Step 2: Prepare the USB Memory (flash drive)
VERY IMPORTANT: Before attempting to download any data
files, confirm the PC and flash drives you are using are not infected
with any virus. The flash drives will need to be formatted for
FAT32 following the steps below.
USB Flash Drive Formatting Procedure:
•
•
Install a flash drive into an available USB port on your PC.
Click Start (this is located in the lower left corner of the
desktop screen) then, in the Search programs and files
box, type “explorer”.
Start Button
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 5
NOTE: On SDS Notebook you may also press the My
Documents button on the GUI Home Screen.
• As you type the word “explorer”, search results will
start to appear. In the results, click on the “Windows
Explorer” option under the Programs section.
•
In the next window, choose the Computer section on the left. Locate “Removable Disk”
NOTE: Always confirm the
device you are formatting is
the USB Flash Drive. This
drive may have various
names assigned to it by the
manufacturer of the device
and may not reflect the
drive name given in this
example.
• Right click
the picture for
“Removable Disk”
then select
“Format”.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 6
•
When the “Format” dialog box appears, make sure that the option labeled “File System” is
set to FAT32 and the Quick Format box is checked as well. Then, click the “Start” button.
•
Click “OK” when the following window appears.
•
The drive will start formatting and display this window when it is finished. Click
“OK” to complete the process.
•
Repeat the procedure above for the second flash drive
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 7
Step 3: File Download Procedures
After formatting the 2 flash drives is complete, the two Update Files must be downloaded from either
the Subarnet links or from the My Documents section of the SDS system when using the files sent by
Nuspire, one to each flash drive. Label them Drive “1” and Drive “2”. The updates must be installed
in order, Drive “1” first followed by Drive “2”.
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire (page 12).
“A” When using update files downloaded from Subarunet:
NOTE: Update File #1 contains 1 file. Update File #2 contains 3 files. The Subarunet screenshots
below will take you through the steps required to get the selected Update Files onto the flash drives
and ready to use. Update File sizes are quite large and depending on the speed capabilities of the
computer, it may take some time to complete the downloads.
PLEASE BE PATIENT!
Double-click on the file you want to download
and it will begin the transfer to your computer
automatically.
Downloading
You may receive the
warning below during the
file download. Click on the
drop down next to Discard
and Keep the file.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 8
Once the downloads are complete, locate the Update Files (reference the chart on page 7 for the file
names) in the Downloads Folder. Once you locate each file, unzip them one at a time to transfer their
contents to the appropriate USB flash drive. As an example, update NU9020_USB_1st.zip for a 2015
Legacy would be unzipped to USB #1 and NU9020_USB_2nd.zip would be unzipped to USB #2.
NOTE: If not already done, follow the procedure (Step 2) for formatting (removing any existing
files) your flash drives. Plug the “clean” flash drive into your computer.
•
Go to your Windows Start screen, select “Computer” (or click on My Documents if you are
using the SDS notebook) and click on “Downloads”.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 9
•
Once your list of downloaded files opens, locate and click on the downloaded Update Files
(in this example, “OU9103_USB…” ) you are looking for. TIP: If you click on Date
Modified you can sort the downloaded files by the date they were added which will bring the
newest file to the top.
•
Double clicking the Update File will bring up a dialogue box with a security warning, click
on “Run” to continue.
•
Click on “Browse”
•
As shown below, click on “Removable Disk” which is your USB flash drive where you want
the unzipped file(s) to be saved. Click “OK” then click on “Unzip”.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 10
The Update File will unzip and be saved to your flash drive.
•
Confirm the Update File (and flash drive) is ready to use by going back to Start > Computer
and double clicking on “Removable Disk” to display the drive’s contents as shown in the
examples below. All of the files will have a “.kwi” extension at the end of their file name. If
OK, proceed with Step 4: Update Software Installation starting on page 18.
REMINDER: There can only be ONE Update File stored on each flash drive or the update
procedure will not work. If you see more than one Update File stored, start over by re-formatting
the flash drive again and reloading the Update File you are trying to install.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 11
IMPORTANT REMINDERS:
• Do not change the Update File names after downloading them.
• Do not save any other version Update Files onto the flash drives.
“B” When using update files sent directly from Nuspire:
•
From the GUI screen, open My Documents to display the list of available files shown below.
•
Insert a “clean” USB flash drive (Drive 1) into the computer being used for the download.
•
For these F10 updates, after clicking on the file for the vehicle being updated, 2 files will be
displayed as shown below. Like the files downloaded from Subarunet, they too are .zip files and
need to be “unzipped” before they can be used.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 12
•
Click on the first file (file name ends with _1st). A WinZip Self-Extractor dialog box will appear.
•
Click on “Browse” and select the USB flash drive as the destination (“D:\” in this example)
•
Click on Unzip.
•
When file transfer to the USB flash drive is complete (a “unzipped successfully” box will
appear), click on “OK”, remove Drive 1 and replace it with Drive 2.
•
Repeat the above steps and transfer the contents from the second file (ending with _2nd) to
Drive 2.
•
Confirm both USB flash drive and files are ready to use by double clicking on each (“D:\” in this
example) to display their contents. Drive 1 will have just 1 file while the Drive 2 will have 3.
•
Unplug Drive 2 and proceed to Step 4 below.
Step 4: Update Software Installation
NOTE: Because of the time it takes to perform these updates, Subaru of America, Inc. (SOA) highly
recommends connecting the Subaru Midtronics GR8 Diagnostic Battery Charger to the vehicle and
utilizing the Power Supply Mode feature anytime a vehicle control module is being reprogrammed.
Follow the procedure as outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply
Mode:
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
all switched OFF before setting up for Power Supply Mode.
•
Select the correct battery type (Flooded, AGM or AGM Spiral).
•
Select the CCA which matches the vehicle’s battery (NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery rating before proceeding.)
•
If the “Charge Battery” WARNING appears, the battery MUST be charged before
attempting reprogramming.
•
DO NOT connect the DSTi or SDI until the GR8 Power Supply mode has completed its
battery test mode and the Charging Voltage has dropped to a steady 13.5 Volts on the display.
•
If the GR8 “beeps” or the Status Light flashes, a diagnostic charge should be performed on
the battery before proceeding further.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DSTi or SDI to the OBD
connector and initiate the reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the
voltage rises beyond 14V while programming is in process, the procedure will abort. This
can indicate a need to test or charge the vehicle battery before any further attempt at
programming.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 13
IMPORTANT:
This information is applicable to the Midtronics GR8 Diagnostic Battery Charger ONLY. It does
not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the GR8 and its
Power Supply Mode feature has been tested and approved by SOA.
Once the GR8 is connected to the vehicle, as long as the battery is fully charged, it takes less than
3 minutes to boot-up the charger, select Power Supply Mode, and have the battery voltage stabilized
and ready for reprogramming.
REMINDER: If the GR8 indicates the vehicle’s battery must be charged, charge the battery using
the GR8 before proceeding to reprogram the vehicle.
Version Update Procedure
• Turn the ignition / key (ACC) “ON”.
•
Press the “AUDIO/TUNE” button.
The Select Audio Source screen will appear.
Install Drive “1” (or Drive “2” after successful
installation of Drive “1” update is confirmed) into the
vehicle’s USB port. After the flash drive is recognized,
the USB icon will illuminate.
• Once the USB icon is illuminated, switch the unit
into “Diagnosis Mode” by pressing and holding the
HOME button while pressing the “AUDIO/TUNE”
button 5 (five) times.
			
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 14
		
		 •
		
• Press “Service Information”
Press “Program Update” then follow the sequence
shown in the screen shots on the next page
Press “OK”
Wait for “OK” to activate
(turn black)
Press “SELECT”
CAUTION: Confirm the intended new version is displayed before clicking Select.
NOTE: The “OK” button will not activate (turn black) if the wrong Update File(s) are on the flash
drive. Re-format the flash drive and reload the proper Update Files starting from the beginning of
Step 2.
Press “OK”
Once the updating starts, the status bar
may need to complete more than once
and could take up to about 15 minutes.
Turn off ACC
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 15
If the progress bar stops, please wait 15 minutes. If the progress bar does not change even if after
15 minutes, turn ACC OFF and back ON again then, restart the update procedure from Step 4.
IMPORTANT: Do not turn the ACC (ignition / key) off or disconnect the flash drive from the USB
port during updating.
•
Once the update completes successfully,
turn the ACC off,
WAIT 30 SECONDS then turn it
back on again.
•
WAIT 60 SECONDS.
•
After the unit boots back up, the
“Updating software” screen and its
status bar will be displayed. This
update may take up to 5 minutes
to complete.
When the Software Updates complete, the unit will restart automatically. Once the STARLINK
opening screen is displayed, remove the flash drive from the USB port and turn the ignition off.
CRITICAL STEP: Before proceeding further, perform Step 1 (Version Check Procedure) again to
confirm the updated software installation from Drive “1” was successful. When the update is successful, the new software version number will be displayed. If OK, proceed with installation of
the Drive “2” update (repeat Step 4, Update Software Installation). If the updated versions are not
displayed, Step 4 using Drive “1” must be repeated. Once the software and CAN version updates are
confirmed, insert Drive “2” and repeat Step 4.
Step 5: Version Check Procedure
As mentioned earlier, once both update software installations are complete, the Version Check
procedure (Step 1) must be performed again to confirm all of the updates have been installed
successfully.
Step 6: Memory Clear Procedure
After confirming both software updates have been installed successfully, the Memory Clear
procedure must be performed to complete the update procedure.
NOTE: All presets will likely be lost and will need to reset after performing this procedure.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 16
After pressing “Back”, the following screen will be displayed:
•
Press “Memory Initialization”
•
Press and HOLD the “OK”
button until the screen shown
below is displayed (5 to 10
seconds).
This screen will be displayed for about 1 minute while the unit restarts. After restart, the Loading
screen and its status bar will be displayed. After the status bar completes, the Main Menu screen will
be displayed. To complete the updating procedure, you must go through the series of Initial Setup
screens, reset the radio station presets and re-pair any mobile devices (where applicable).
NOTE: After confirming the updates are complete, remove the labels and re-format both flash
drives to clear any remaining files so they are ready for use the next time. This reduces the chances
of inadvertently combining files the next time the drives are used. It also ensures that every repair
receives the very latest software as these files will be updated from time to time whenever a newer
version is released.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
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WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added
Security Gold plan, this repair may be submitted using the following claim information:
CRITICAL Claim Processing Update: When completing this TSB procedure the post-update
software version number MUST be entered in the Miscellaneous Detail field when submitting the
claim.
LABOR DESCRIPTION
LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
F10 AUDIO/NAVIGATION HEAD UNIT UPDATE
A031-128
ZQL-48
1.0
NOTE: Up to $12.00 may be claimed ONE TIME in sublet to cover the cost for the 2 USB Flash
Drives ($6.00 each).
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 18
APPENDIX
VERY IMPORTANT: In addition to updates for conditions listed on page 1, each of the new files listed in the table
on page 2 contain ALL the previous updates for conditions referenced in prior TSBs 15-182-15R, 15-183-15R and
15-198-16R which this TSB replaces. Please read and understand the following BEFORE installing a software
update unnecessarily.
•
If the vehicle’s audio / navigation head unit already contains the software version listed in the information
below (or a later one) and is experiencing a similar condition as described here, installing the most current
software will most likely not resolve it. In that case, do not attempt a software update. Instead, refer to the
Technical Support Guide, applicable Service Manual, other related Service Bulletin or Tech TIPS to help
diagnose this “new” condition. At the same time, always be sure to complete the Fujitsu 10 / Denso 10
Questionnaire located in the Forms/Downloads area of Subarunet > Service Operations & Technical section
under Exchange Forms to record all details related to the condition as part of repair documentation and to have
available should escalation be necessary. If after following the available diagnostics in the Service Manual and
Technical Support Guide the condition cannot be resolved, contact Techline with all troubleshooting results,
along with a completed questionnaire and videos and/or photos of the condition.
•
If the condition is as described below and the software version is prior to the software version referenced as
correcting this condition, then it is appropriate to apply the latest software update as found in this bulletin as it
will most likely resolve the condition.
The table below provides a history of all previous version ID numbers along with reference to the corresponding
TSB number and it’s release date. Each update section below lists the specific conditions addressed.
Model
Model
Year
2015
Legacy/
Outback
2016
2017
2015
Impreza/
Crosstrek
2016
2017
2016
Forester
2017
2018
2016
WRX
2017
2018
“NAVI
/ DA”
15-182-15
(6/16/15)
NAVI
NU9008
DA
15-183-15
(6/16/15)
OU9007
15-198-15
(5/2/16)
15-205-16R
(11/21/16)
NU9015
NU9014
15-205-16R 15-205-16R
(3/21/17)
(1/3/18)
NU9017
NU9020
15-205-16R
(8/21/18)
NU9020
OU9014
OU9013
OU9016
OU9019
OU9019
NAVI
NU9308
NU9307
NU9309
NU9311
NU9312
DA
OU9307
OU9309
OU9310
OU9311
NAVI
NU9508
NU9509
DA
OU9507
OU9508
NAVI
NU9104
NU9110
NU9109
NU9111
NU9114
NU9114
OU9109
OU9108
OU9109
OU9113
OU9113
NAVI
NU9406
NU9405
DA
OU9405
DA
OU9103
NU9407
NU9409
NU9410
OU9405
OU9408
OU9409
NU9508
NU9509
NAVI
OU9408
OU9409
NAVI
DA
NU9910
NU9909
NU9911
NU9914
NU9914
DA
OU9909
OU9908
OU9909
OU9913
OU9913
NAVI
NU9409
NU9410
DA
NU9407
OU9408
OU9409
NAVI
NU9608
DA
NU9609
OU9608
NAVI
NU9207
NU9206
NU9208
NU9211
NU9211
DA
OU9207
OU9206
OU9207
OU9210
OU9210
NU9606
NU9508
NU9509
DA
OU9507
OU9508
NAVI
NU9608
NU9609
NAVI
DA
Conditions addressed
with Update Number
OU9608
Update (1)
Update (2)
Update (3)
Update (4)
Update (5)
Update (6)
Update (7)
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 19
Update (1)
TSB No. 15-182-15, originally released 6/16/2015 for NAVIGATION (HIGH) Units ONLY
Update ID: NU9008 (2015MY Leg / Obk) or NU9104 (2015MY Imp / Crosstrek). See table provided on page 19
for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
•
Bluetooth feature becomes inoperative.
•
HD Radio “freezes” after a few minutes of play.
•
Back-Up Camera “help lines” do not appear.
•
Map location is inconsistent between Navigation display and iPhone when using the
iPhone’s Google Maps with the phone connected to the USB port in console.
•
Roads or interchanges have the same name displayed multiple times.
•
Navigation function is slow to start when selected.
•
No map display with key or ignition in “ACC” (accessory) position.
•
No voice guidance provided from Navigation system after selecting a route unless the
ignition is cycled off and back on again.
•
Steering wheel switch controls are inoperative with an iPod (MP3) player connected
to the USB.
•
Incorrect Umlaut characters are shown on StarLink display.
•
No response from the soft touch keys on display.
•
Back-Up Camera is displayed when shifter is in positions other than Reverse.
•
“Line Diag” screen is displayed intermittently while driving.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 20
•
“LIST” soft touch key is not displayed on Bluetooth Audio screen while using Bluetooth audio feature with an
Apple device utilizing iOS8 software version.
•
“Beep” sound heard when touching the bottom of the display screen where no function soft touch keys are
displayed.
•
SXM caution message screen is displayed in English even when French language operation settings are
selected.
•
The following symptoms are all related to the inability of the software to properly load. One or all of these 5
conditions may occur at the same time:
o
Repeated display of the “Loading” screen at initial unit start-up
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 21
o
Bluetooth device pairing failure
o
Inoperative steering wheel (satellite) switches
o
Voice recognition feature inoperative
o
SXM radio feature inoperative.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (2)
		
TSB No. 15-183-15, originally released 6/16/2015 for DISPLAY AUDIO (BASE and MID) Units
ONLY
Update ID: OU9007 (2015MY Leg / Obk) or OU9103 (2015MY Imp / Crosstrek). See table provided on page 19
for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
•
Bluetooth feature becomes inoperative.
•
HD Radio “freezes” after a few minutes of play.
•
•
Back-Up Camera “help lines” do not appear.
Incorrect Umlaut characters are shown on StarLink display.
•
No response from the soft touch keys on display.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 22
Update (3)
		
TSB No. 15-198-15, originally released 5/2/2016 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Logic change to provide a “_” (underscore) character on the keyboard.
•
Logic change to match the engine oil maintenance remaining mileage on the maintenance reminder screen to
the odometer meter value on the combination meter when mileage unit is set to read in “KM”.
•
Logic change to insure the Vehicle Mode indicator on the Vehicle Monitor screen matches the actual vehicle
status. Example: The wheel indicators on the vehicle monitor screen no longer stay illuminated indicating
VDC is “active” after VDC activation is complete.
•
Logic change to address improper calculation used by the head unit to determine Average Lifetime Fuel
Consumption displayed on the ECO monitor.
•
Logic change to address Voice Recognition error when user says “Radio” or “Music”.
•
Logic change to address the radio (audio) not resuming play automatically after a Bluetooth call is ended.
•
Logic change to address FM radio station presets resetting to 87.5MHz intermittently when
•
cycling the ignition OFF to ON.
•
Logic change to address AM radio station presets resetting to 513KHz intermittently and possible switch from
AM to FM if a 513KHz preset is selected.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 23
Update (4)
		
TSB No. 15-205-16R, originally released 11/21/2016 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
NOTES:
•
15-205-16R is the CURRENT TSB to use when performing D-10 head unit updates.
•
IMPORTANT: The table below represents a group of update files not specifically released in its own
revision to TSB 15-205-16R but were later combined with the revised version dated 3/31/2017.
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Mirrorlink version 1.1 updates
•
Navigation guidance MUTE function enabled.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (5)
		
TSB No. 15-205-16R, originally released 3/31/2017 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Intersection names displayed on the Combination Meter may be incomplete
•
XM Traffic information may be inaccurate
•
On 2015MY Legacy / Outback, there may be an intermittent delay of up to 1 minute before the Map is
displayed after starting the Navigation system.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (6)
		
TSB No. 15-205-16R, originally released 1/3/2018 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
SXM Channel numbers higher than 256 cannot be set using voice recognition.
•
Characters may appear garbled to the right of the input characters when entering an e-mail address or password
using the software keyboard within the iHeart Radio app.
Continued...
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 24
•
The Navigation system freezes when re-routing while using traffic information supplied by SXM.
•
The Navigation system re-boots from the Loading screen when utilizing the remote engine starter (RES)
feature (if equipped).
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (7)
		
TSB No. 15-205-16R, originally released 8/21/2018 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Condition addressed with these update files:
•
Unable to access SXM source or switch to SXM channels by using the preset buttons on the display.
CAUTION: This countermeasure is only applicable to Gen 2.1 and later. (Not applicable to Gen 2.0.)
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Bulletin Number: 15-205-16R; Revised 06/03/19
Page 25