WUH-93R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2019 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:
SUBJECT:
2019MY Legacy and Outback		
Front Duct Panel Spot Weld
NUMBER: WUH-93R
DATE: 06/26/19
NHTSA: TBD
REVISED: 06/27/19
INTRODUCTION:
This cowl duct component inspection procedure consists of two parts, Part A and Part B.
RETAILER RESPONSIBILITIES:
•
Review this procedure thoroughly before proceeding.
•
Retailers are to perform ONLY the Part A inspection procedure outlined below on all
affected vehicles. The purpose of the Part A inspection is to identify those vehicles needing
the Part B inspection and possible further repair action. The Part B inspection is NOT the
Retailer’s responsibility.
•
A completed QMR must be submitted IMMEDIATELY after completing the Part A
inspection procedure for EVERY affected vehicle (pass or fail) with the required photos
attached.
NOTE: The Part B inspection is not necessary on vehicles that pass the Part A inspection
procedure.
SERVICE PROCEDURE:
PART A: Cowl Duct Part Type Determination
1. Open Driver’s door.
2. Release the hood and close the driver’s door.
3. Open the hood and prop it open securely.
4. Remove both front wiper arms.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: WUH-93R; Revised: 06/27/19
Page 1 of 8
Wiper Arm Removal
1) Remove the cover ‐ windshield wiper arm.
2) Remove the nuts, and remove the arm assembly ‐ windshield wiper.
NOTE:
Since the arm assembly ‐ windshield wiper LH and RH can interfere with each other, remove the driver’s
side first.
WW-01274
5. CAREFULLY remove the plastic cowl trim panels.
Cowl Trim Panel Removal
1) Remove the arm assembly ‐ windshield wiper. Ref. to WIPER AND WASHER SYSTEMS>Front Wiper
Arm>REMOVAL.
2) Remove the cover ‐ front fender UPR.
(1) Remove the clip.
(2) Release the claws by pulling them forward, and remove the cover ‐ front fender UPR.
CAUTION:
Forcibly removing the part may cause creases.
EI-04640
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Bulletin Number: WUH-93R; Revised: 06/27/19
Page 2 of 8
3) Remove the cowl panel ‐ side.
(1) Remove the clips.
(2) Release the claws, and then remove the cowl panel ‐ side.
CAUTION:
Pulling with excessive force may damage the cowl panel ‐ side. If it is difficult to remove, use a
plastic remover or equivalent tool.
EI-04636
4) Remove the cowl panel assembly.
CAUTION:
• Before removing the cowl panel, use an air blower and nylon brush to sweep gravel from the
lower area of the front side of the glass.
• When removing the clip (b), push the claws of the clip first.
(1) Be careful not to apply excessive force when pulling the clip (b), as the clip may become damaged.
(2) Remove the clips (a).
(3) Check the direction of the clip (b), and push the claws from both sides to remove it.
(4) Remove the cowl panel assembly by pulling it out towards the front of the vehicle.
(5) Disconnect the washer hose.
•
(a)
Models without EyeSight
(b)
EI-10938
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Bulletin Number: WUH-93R; Revised: 06/27/19
Page 3 of 8
•
(a)
Models with EyeSight
(b)
EI-11574
6. With the cowl trim panel removed, use the photos below to determine if the vehicle is
equipped with an A Jig or B Jig part. The B Jig part has an identification weld to distinguish
it from the A Jig part.
This is the area to inspect closely
for the identification weld.
No weld = A JIG Weld Present = B Jig
NOTE: This view is looking
down into the cowl area
through the gap behind the
opened hood.
Continued...
Bulletin Number: WUH-93R; Revised: 06/27/19
Page 4 of 8
HOW TO DETERMINE IF THE INSTALLED PART IS “A JIG” OR “B JIG”
IMPORTANT NOTE: See APPENDIX A starting on pg. 7 for additional reference photos to use
when making the OK / NG (pass/fail) determination for Part A inspections.
The B Jig part has this
identification weld.
The A Jig part has no
identification weld.
OK
NG
7. If the cowl area inspection reveals an
A JIG part, the vehicle is OK. STOP,
take a clear photo of this area and the
VIN plate at the base of the “B” pillar.
Reinstall all the removed parts in reverse
order to prepare the vehicle for sale.
Proceed to Step 8.
CRITICAL: If the cowl area inspection reveals a B JIG part, THE VEHICLE IS NG AND MUST
BE HELD WHILE DETERMINING THE NEXT COURSE OF ACTION. Do not reassemble the
vehicle. Proceed to 8. below.
8. SPECIAL PART A INSPECTION RESULT PROCESSING INSTRUCTIONS:
A completed QMR MUST be submitted immediately with one photo clearly showing the Part A, Jig
A/B inspection point AND a photo of the VIN plate located at the bottom of the “B” pillar for ALL
affected vehicles (pass or fail). Use the photos above as examples for the inspection point photos.
IMPORTANT: A COMPLETED QMR MUST BE SUBMITTED IMMEDIATELY WITH THE
TWO (2) PHOTOS ATTACHED AND REVIEWED BY THE SOA CLAIMS TEAM BEFORE ANY
VEHICLE CAN BE RELEASED FOR SALE.
•
If an A Jig part is identified, the vehicle is OK. Enter a completed QMR immediately
using fail code IZB85 and attach the corresponding photos of the part and VIN plate.
IMPORTANT: Include information in the QMR for the point of contact person a SOA
Claims Team member should speak with to review further instructions.
•
If a B Jig, part is identified, the vehicle is NG and cannot be released for sale. Submit a
completed QMR immediately using Fail Code IYB00 and attach the corresponding photos
clearly showing the part and the VIN plate. CONTACT YOUR SOA FIELD SERVICE
ENGINEER (FSE) TO ARRANGE THE REQUIRED PART B INSPECTION. Tag and
HOLD the vehicle. IMPORTANT: Include information in the QMR for the point of
contact person a SOA representative should speak with to coordinate the inspection.
Continued...
Bulletin Number: WUH-93R; Revised: 06/27/19
Page 5 of 8
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
REMINDER: A completed QMR must be received and reviewed by the SOA Claims Team
BEFORE a claim can be submitted for this inspection. This bulletin will be revised with additional
details as they become available.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: WUH-93R; Revised: 06/27/19
Page 6 of 8
APPENDIX A: Examples of NG (“B” Jig) and OK (“A” Jig) Duct Panel Weld Inspections
NG
NG
NG
NG
NOTE: In this particular case, the
weld is very difficult to see, especially
in the supplied photo. Keep in mind,
the vehicle‘s color can make the weld
difficult to identify and photograph for
making the OK / NG determination.
Continued...
Bulletin Number: WUH-93R; Revised: 06/27/19
Page 7 of 8
OK
OK
NO weld
present
Bulletin Number: WUH-93R; Revised: 06/27/19
NO weld
present
Page 8 of 8