A18-122

Service Bulletin
18-122
July 26, 2019
Version 2
Bluetooth® HandsFreeLink® Will Freeze After Calls, and Voice Tags are
Missing at Startup
Supersedes 18-122, dated November 6, 2018; see REVISION SUMMARY
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2016-17
Pilot
LX
ALL
REVISION SUMMARY
The software information in this bulletin has been revised. American Honda recommends that you thoroughly read it.
SYMPTOM
Bluetooth® HandsFreeLink® freezes after a phone call, and stored voice tags are missing when the ignition is turned to
ON.
POSSIBLE CAUSES
Some audio units are not updated to the latest software version.
CORRECTIVE ACTION
Update the audio unit software.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
0100A1
Update the audio unit
software.
0.3 hr
03214
03217
A18122A
39173-TG7-A71
Skill Level: Repair Technician
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©
2019 American Honda Motor Co., Inc. — All Rights Reserved
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REPAIR PROCEDURE
NOTE
•
Before updating the software, write down the customer's audio unit presets.
•
Connect a fully charged battery jumper to the vehicle, and leave it connected during the entire procedure to maintain
steady voltage.
•
Apply the parking brake to keep the daytime running lights off during the update.
1. From your computer's desktop, open Honda Firmware Downloader. Refer to job aid Honda Firmware Downloader
for additional information. Make sure the USB flash drive is empty and formatted to FAT 32.
2. Enter the VIN. This is important as the software can be different depending on the model year. Enter the service
bulletin number, then select the download icon when the correct software is found.
NOTE
The software download may take up to 10-15 minutes depending on the size of the file.
3. Once the download is complete, return to the vehicle.
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4. Verify the software version. Download the update software to the USB flash drive that will be used.
NOTE
If at any time during the update process a TIMEOUT err or UNDEFINE err message appears, check the USB flash
drive for damage or use a different one.
5. Turn the ignition to ON.
6. With the audio unit turned off, press the buttons in order as shown.
This will let you view the Version display screen and verify the candidate software version is up-to-date.
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If the software versions do not match the ones listed in the table below, do not update the audio unit
because you can damage it.
Software Details
Valid Software Version
Model Year
2016 Pilot
2017 Pilot
System ucom
3A24
9007
HMI ucom
3024
9007
DSP ucom
10C10802
11310105
Bluetooth module
HW02-SW03.29.01
HW02-SW03.29.01
7. Exit the Version display screen by pushing the Vol/Power button.
8. Set Audio Source to USB mode by pressing the MEDIA button.
9. Update the audio unit software by plugging the USB flash drive into the USB port. The audio unit will automatically
detect the USB flash drive and start the update process.
NOTES
Never disconnect the battery, turn the ignition to OFF, disconnect the USB flash drive, or press the BACK button
while the update is in progress.
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You will see the following screens as the update runs:
•
DSP Vup
•
HMI-LSI Version
Page 5 of 8
•
Sys Ver Up
NOTE
The screen will go black, and the buttons will begin blinking. The blinking will speed up, and you will hear a beep
every 10% of progress.
•
Complete SW Ver. When the software update is complete, you will hear a long beep, the Honda logo will
appear, and the audio unit will turn off.
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SOFTWARE UPDATE CONFIRMATION PROCEDURE
1. With the audio unit turned off, press the buttons in order as shown.
This will let you view the Version display screen and verify the software version was updated.
Software Details
Updated Software Version
Model Year
2016 Pilot
2017 Pilot
System ucom
P024
K007
HMI ucom
3024
9007
DSP ucom
10C10802
11310105
Bluetooth module
HW02-SW03.29.01
HW02-SW03.29.01
2. Press the VOL/Power button to exit the Version display screen.
3. Remove the USB flash drive.
4. Press and hold the VOL/Power button to sync the security code.
5. Set the clock to the correct time by selecting MENU > Adjust Clock.
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6. Once the procedure is complete, enter the customers audio unit presets, and have the service advisor tell the
customer that any previously paired phones must be paired again.
7. On the repair order, document that the customer has been informed of the need for pairing any previously paired
phones again.
END
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