SF585

Daimler Trucks
North America LLC
Field Service Campaign
June 2019
SF585A
Subject: Receiver/Dryer Bracket and CAC
Plumbing Interference
Models Affected: Specific Freightliner M2 106 model vehicles with
DD5 engines manufactured October 10, 2016, through
September 14, 2018
General Information
Daimler Trucks North America LLC, on behalf of it’s Freightliner Trucks division, is initiating Field Service
Campaign SF585A to modify the vehicles mentioned above.
There may be interference between the frame-mounted receiver/dryer bracket and the CAC hose.
The receiver/dryer bracket will be replaced with a shorter bracket.
There are approximately 2,400 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number listed below from your
facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF585, a list of the
customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when
ordering parts for this campaign.
Table 1 - Replacement Parts for SF585
Campaign Number
Part Number
Part Description
Qty.
SF585A
A22-76726-000
01-34110-000
BRACKET-MTG,R/D,FRM,M2,MDEG
HOSE-CAC,RH,MDEG,950 RAD
BLANK COMPLETION STICKER
1 ea
1 ea
1 ea
WAR261
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Page 1
Daimler Trucks
North America LLC
Field Service Campaign
June 2019
SF585A
Labor Allowance
Table 2 - Labor Allowance
Campaign
Number
SF585A
Procedure
Time Allowed
(hours)
SRT Code
Corrective Action
Replace AC receiver/dryer bracket and inspect
CAC hose
0.3
996-F046A
12-Repair Recall/Campaign
Replace AC receiver/dryer bracket and
inspect/replace CAC hose
0.5
996-F046B
12-Repair Recall/Campaign
Table 2
IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF585-A).
• In the Primary Failed Part field, enter 25-SF585-000.
• In the Parts section, enter the appropriate part number as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is 001-001-234 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on June 30, 2020. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors submit a Web inquiry or contact
your International Service Manager.
Page 2
Daimler Trucks
North America LLC
Field Service Campaign
June 2019
SF585A
Copy of Notice to Owners
Subject: Receiver/Dryer Bracket and CAC
Plumbing Interference
Daimler Trucks North America LLC (DTNA), on behalf of it’s Freightliner Trucks division, is initiating Field
Service Campaign SF585A to modify specific Freightliner M2 106 model vehicles with DD5 engines
manufactured October 10, 2016, through September 14, 2018.
There may be interference between the frame-mounted receiver/dryer bracket and the CAC hose.
The receiver/dryer bracket will be replaced with a shorter bracket.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select
the appropriate brand. The campaign will take approximately 1 hour and will be performed at no charge to you.
This Field Service Campaign will terminate on June 30, 2020. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 3
Daimler Trucks
North America LLC
Field Service Campaign
June 2019
SF585A
Work Instructions
Subject: Receiver/Dryer Bracket and CAC
Plumbing Interference
Models Affected: Specific Freightliner M2 106 model vehicles with
DD5 engines manufactured October 10, 2016, through
September 14, 2018
Receiver-Dryer Bracket Replacement
1.
Inspect the base label (Form WAR259) for a completion sticker for SF585 (Form WAR261). If a sticker is
present for campaign SF585, no work is needed. If there is no sticker, continue with the steps below.
2.
Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3.
Remove the four receiver-dryer mounting bracket fasteners. See Fig. 1.
4.
Remove the receiver-dryer mounting bracket.
5.
Check for damage to the lower edge of the CAC hose, from contacting the mounting bracket. Replace the
CAC hose if damaged.
6.
5.1
Loosen the two CAC hose clamps, and slide them to the center of the hose.
5.2
Remove the CAC hose from the CAC and CAC pipe.
5.3
Place the original clamps on the new CAC hose. Install the new CAC hose ensuring that the hose is
fully installed onto the CAC and the CAC pipe.
5.4
Position the CAC clamps at each end of the CAC hose pointing the hose clamps downward if possible. Torque the clamps to 98 lbf·in (1107 N·cm).
Install the new receiver-dryer mounting bracket. Tighten the upper fasteners to 14 to 16 lbf·ft (19 to 22
N·m). Tighten the lower fasteners to 30 lbf·ft (41 N·m). See Fig. 1.
1
2
3
4
5
04/26/2019
1. CAC Hose
2. Fasteners, Upper
f422673
3. Mounting Bracket
4. Receiver-Dryer
5. Fasteners, Lower
Fig. 1, Receiver-Dryer Bracket and CAC Hose
7.
Page 4
Clean a spot on the base label (Form WAR259) and attach a completion sticker for SF585 (Form
WAR261) to indicate the work has been completed.