PC704 Frontier_N

CAMPAIGN
BULLETIN
QUALITY ACTION
Engine Crankshaft Inspection
Reference: PC704
Date: July 17, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
MY2019 Frontier
MY2019 NV
Affected
Population:
NA
Dealer
Inventory:
186
83
SERVICE COMM
Activation date:
Stop Sale
In Effect
July 17, 2019
YES
*****Dealer Announcement*****
Nissan is conducting a quality action on 186 specific MY 2019 Frontier and 83 NV vehicles
identified in Service Comm, to remove and inspect the engine crankshaft counterweight
surface for an impact mark.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. PC704
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Please do not drive, sell or trade the specific vehicles in Dealer Inventory subject to
this Quality Action.
3. Use the attached procedure to inspect the vehicle.
 If an impact mark is not found on the counterweight machined surface,
reassemble vehicle per the Electronic Service Manual (ESM).
 File a claim for the inspection, and release the vehicle for sale

If an impact mark is located on machined surface area of the counterweight
when the crankshaft pulley notches are in the indicated positions, provide the
requested information via ASIST/Tech Support Info/Powertrain Call Center
Pre-Call forms/New Engine Form as per the attached instructions and HOLD
the vehicle.
 Do not file a claim
The Powertrain Call Center (PCC) will review the pre-call (New Engine
Form). PCC will advise dealer of outcome and, if engine replacement is
PC704 | Original Document
advised, dealer should place an order for the long block assembly and
required one-time use parts.


Dealers should place a stock order if parts are available in their facing Parts
Distribution Center (PDC)
If parts are not available in dealer’s facing PDC, dealers may escalate the
order to a Vehicle Off-Road (VOR) type to allow parts to be procured from
outside an individual dealer’s referral matrix.
o
If needed, dealers may confirm the parts approved for this campaign
activity by sending an email to: [email protected]
 When submitting a parts confirmation request, please include
your VCAN number and a copy of the completed New Engine
Form
 Nissan Field Quality will respond within two (2) business days of
email receipt
NOTE: Nissan will not reimburse dealers for VOR charges when parts are
available in your facing PDC.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the inspection status on each
affected vehicle currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
***** Inspection procedure begins on next page *****
PC704 - 2019 – FRONTIER/NV
ENGINE CRANKSHAFT INSPECTION
Remove oil pan
Inspect crankshaft
Impact mark(s)
found
No impact
mark(s) found
Contact PCC with
engine pre-call form
and video of impact
mark(s)
Reseal oil pan
PCC approves
engine
replacement
Replace engine and
claim inspect and
replace engine
operation code
PCC does not
approve of engine
replacement
Release vehicle
and claim
inspection operation
code only
1/8
SERVICE PROCEDURE:
1. Raise vehicle on lift (Figure 1)
Figure 1
2. Drain engine oil (Figure 2)

Remove engine oil drain plug

Discard copper drain washer
WARNING: To avoid the danger of
being scalded, do not drain engine oil
when engine is hot.
NOTE: When removing components
such as hoses, tubes/lines, etc., cap or
plug openings to prevent fluid from
spilling.
Figure 2
3. Remove Air Spoiler Assembly
(Frontier).

Using 10mm socket, remove the
(6) bolts holding the Air Spoiler
Assembly (Figure 3)
Frontier shown
Figure 3
2/8
4. Remove Front Under Cover.

(Frontier) Using 10 mm socket,
Frontier shown
remove the (8) bolts holding the
Figure 4
Front Under Cover (Figure 4)

(NV) Using 12mm socket,
remove the (7) bolts holding the
Front Under Cover (Figure 5)
NV shown
Figure 5 (NV)
5. Locate and attach 19mm socket to
crankshaft pulley bolt.

Maneuver ratchet with 19mm
socket up to the front of the
engine towards the crankshaft
pulley bolt (Figure 6)
Figure 6
6. Adjust crankshaft pulley to 5 o’clock
position.

Turn crankshaft pulley bolt
Notch
location
clockwise until the two white
notches are in the 5 o’ clock
NOTE:
Engine(Figure
pictured
position
7)in (Figure 7)
was removed from vehicle for visual
purposes only. Engine removal is not
required
for inspection.

Figure 7
3/8
7. Remove engine oil pan (lower)

Remove engine oil pan bolts in
order using 10mm socket (Figure
8)
Figure 8
8. Separate upper and lower engine oil
pan.

Using (J-37228) separate upper
and lower engine oil pan (Figure
9)
CAUTION:
 Do not damage the mating
surfaces.
 Do not insert screwdriver, this will
damage the mating surfaces.
Figure 9
NOTE: Tap (1) Tool to insert it and
then slide (2) it by tapping on the side
of the Tool as shown.
4/8
Baffle plate
9. Locate baffle plate and crankshaft
#6 counterweight.

Locate baffle plate (Figure 10)

Locate round edge of baffle
Front
plate; the crankshaft
Figure 10
counterweight surface will be
located behind the baffle plate
(Figure 11)

Baffle plate
Continue to step 10 for
#5 counterweight
inspection of crankshaft
counterweight surface
#6 counterweight
surface
Figure 11
5/8
10. Rotate crankshaft pulley clockwise to inspect counterweight machined surface

Verify the crankshaft pulley is at the 5 o’ clock position and rotating to the 7 o’
clock position (moving clockwise only) while inspecting the counterweight
machined surface

OK condition-smooth machined surface with no impact marks (Figure 12)
reassemble vehicle per the ESM and claim inspection operation code

NG condition- impact mark(s) located on machined surface area of
counterweight when crankshaft pulley notches are between the 5 o’ clock and
7 o’ clock positions (Figure 13) continue to step 11
NOTE: Impact mark is generally within 2” of the end of the counterweight
surface.
Figure 12 - OK
Impact
mark(s)
Figure 13 - NG
6/8
11. If NG condition, create an engine pre-call form (New Engine Form) and contact
the Powertrain Call Center (PCC).
 Take a video moving from one item to the other in the following order:
o Impact mark on surface of counterweight
o Crankshaft pulley (to show notch position)
o VIN certification label
 Start engine pre-call form in ASIST/Tech Support Info/ Powertrain Call Center
Pre-Call forms/ New Engine Form.
 Attach video to engine pre-call form and contact PCC to review
 If engine replacement is approved by PCC, follow ESM steps to replace
long block assembly and claim inspect and replace engine operation code
7/8
PARTS INFORMATION: (Inspection only)
Description
Part #
Quantity
WASHER - DRAIN
11026-JA00A
1
THREEBOND 1217H
GASKET
999MP-1217HP
1
GENUINE NISSAN 5W-30
OIL
999PK-05W30NN (Bottled)
Or
999BK-05W30NW (Bulk)
6
PARTS INFORMATION: (Engine replacement)
Refer to the ESM and EPC for engine part number information
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC704
Claim Type:
CM
PNC:
PC704
Symptom:
ZZ
Diagnosis:
99
Description:
Inspect crankshaft, no action needed
(NV/Frontier)
Inspect and replace engine long block
(Frontier 2WD)
Inspect and replace engine long block
(Frontier 4WD)
Inspect and replace engine long block
(NV)
Op
Codes
Flat
Rate
Time
Parts
Required
on claim
Expense
Code
Required
PC7040
0.6 Hrs
YES
NO
PC7041
11.2 Hrs
YES
NO
PC7042
11.8 Hrs
YES
NO
PC7043
11.1 Hrs
YES
NO
8/8