PC706 - 2019 QX5

QUALITY ACTION
CAMPAIGN BULLETIN
Quality Assurance Hold
Reference: PC706
Date: July 3, 2019
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
324*
July 3, 2019
YES
MY2019 QX50 (J55)
* 277 vehicles are currently in transit to retailers.
***** Retailer Announcement *****
INFINITI is committed to a high level of client service and satisfaction. This commitment requires
INFINITI to periodically place certain vehicles on temporary Quality Assurance (QA) Hold to assure that
these vehicles, as delivered to our clients, meet our exacting standards and our clients’ expectations.
Effective immediately, INFINITI is placing a temporary Quality Assurance (QA) Hold on three hundred
and twenty-four (324) specific MY2019 QX50 vehicles. These vehicles may experience an engine c-link
bearing failure during operation, which could lead to engine seizure. INFINITI engineering is studying this
concern and will provide the appropriate field action as quickly as possible.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History
– Open Campaign I.D. PC706
 New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
Some
vehicles may still be in transit. Please continue to check newly arriving inventory for QA

Hold applicability.
2. Please do not drive, sell, or trade the specific 2019 QX50 vehicles in Retailer Inventory subject to this
QA Hold.
3. No further action is necessary at this time. INFINITI will provide an updated status by no later than
July 26, 2019.
Thank you for your prompt attention to this matter.
PC706 | Original Document