Dealer 23Z8

AUDI DEALER COMMUNICATION – USA ONLY
Repair Available – Emissions Service Action 23Z8 / 3.0L TDI Engine Gen 2 PC –
Emissions System Modification Correction (AEM-C)
This notice is for: 


Date:
Issue:
Repair:
This Emissions
Service Action
(AEM-C) ONLY
applies to vehicles
that have already
received the AEM
(23V4 campaign)
Parts Department:



Service Manager
Parts Manager
Service Advisor


Warranty Administrator
Technicians
August 05, 2019
Audi is releasing a software calibration update to the Approved Emissions Modification
(AEM) to improve on-board diagnostics (OBD) monitoring of vehicle emissions systems
and provide other improvements to the software used by the vehicle. Additionally, to
reduce soot accumulation affecting the oxygen sensor, it is necessary to replace and
relocate the sensor, which requires replacement of the diesel oxidation catalyst (DOC)
and diesel particulate filter (DPF).
•
REPAIR AVAILABLE – August 14, 2019
•
See ELSA/ServiceNet for complete repair & claiming instructions
•
Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
•
IMPORTANT!
Dealer Principal
General Manager
Sales Managers
•
This Emissions Service Action (AEM-C) MUST explicitly be elected by the
customer and be clearly marked on the repair order PRIOR to commencing
the update.
•
This Emissions Service Action (AEM-C) only applies to vehicles that have
received the Approved Emissions Modification (AEM – 23V4 campaign).
•
Dealers MUST provide a copy of the customer letter to each customer who
presents their vehicle for repair under this Emissions Service Action (AEM-C).
This letter can be found in the 23Z8 campaign circular, which will be available
on August 14, 2019.
•
If a vehicle has not received the AEM (23V4 campaign), this Emissions Service
Action (AEM-C) does not apply.
•
Parts Control Type: Allocation
•
Parts allocation will occur once a week for the part numbers below with planned
delivery on Wednesdays. Allocation requests for additional parts will not be
accepted. If there is an issue with the allocation quantity, please contact your Field
Representative.
•
Initial Allocation: Yes - Dealers will be sent an initial allocation prior to customer
notification. If no initial allocation was received, please reference the Repair
Projection Tool in the campaign circular to view your potential VIN population.
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
23Z8_DLR_LAUNCH
Affected Vehicles
Country
Model Year
Vehicle Carline
Vehicle Count
USA
USA
USA
USA
USA
USA
USA
2015-2016
2014-2015
2014-2015
2016
2016
2014
2014-2016
A8
A6 SEDAN
A7
A6 SEDAN
A7
A8
Q5
654
4,625
1,489
1,142
616
1,186
14,797
*Counts reflect overall recall population; some vehicles may have already been repaired. Check
Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.
Elsa is the only valid campaign inquiry & verification source.
Notes:
•
Schedule owner repairs to take place on or after August 14, 2019
•
Owner mailing – July 30, 2019
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