20Q5SQ5CSTDLVRY

2020
Q5/SQ5
Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Delivery Inspection
Ensure that final vehicle quality inspection is completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect® “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery
 Verify the Audi Phone Box Customer Registration form is present in the glovebox
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Priority Delivery Topics
 Voice Recognition
 Door Locks/Keyless Entry
 Navigation System
 Trunk/Hatch/Tailgate - Hard to Open/Close
 BLUETOOTH® mobile phone pairing
 Tire Pressure Monitoring System - Indicators
 Audio System (with smart phone integration)
 Cruise Control System
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Automatic climate control
 Trailer hitch with 4,400 lb towing capacity with trailer brakes
(1,650 lb towing capacity without trailer brakes) and vehicle is
prewired for brake controller installation (440 lb tongue capacity)
 Power outlets
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls
 Audi virtual cockpit (if equipped)
 Glove box
 Comfort front armrest
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding, and auto dimming
 Manual rear-side window sunshades (if equipped)
 Demonstrate how to operate exterior lights
 Panoramic sunroof with tilt, slide and power sunshade features
(if equipped)
 Demonstrate how to operate interior lights
 Auto-dimming interior rear view mirror with digital compass
 Ambient LED interior lighting settings (if equipped)
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2020 Q5/SQ5 | Audi Delivery Guidelines
Client
Driver Controls (continued)
Owner’s Documents (continued)
 Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console (if equipped)
 Provide Audi Care information
 Electric rear window defogger w/automatic timed shut off
feature
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Power tailgate open and close
Infotainment
 Power tailgate with programmable opening-height adjustment
 Review the MMI® controls and basic functionality
 Spare tire
 Audi sound system (if equipped)
 Tool kit with jack
 Bang & Olufsen® sound system (if equipped)
Steering
 MMI® Navigation plus (if equipped)
 Demonstrate the multifunction steering wheel
 MMI® touch with handwriting-recognition technology (if
equipped)
 Tilt and telescopic manually adjustable steering column
 CD/DVD/SD slots
 Steering wheel mounted shift paddles
 SiriusXM® Satellite Radio with 90-day trial subscription
 Heated steering wheel (if equipped)
 HD Radio™ Technology
Seating
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Demonstrate how to adjust the seats
 Voice control
 Driver and front passenger comfort head rests
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Heated front seats (three-step) (if equipped)
 Heated rear seats (three-step) (if equipped)
 Ventilated front seats (three-step) (if equipped)
 Split folding rear seats
 “Passenger Side Airbag Off” light
 LATCH childseat-mounting points
 Removable cargo floor for access to spare
Owner’s Documents
 Audi smartphone interface: Apple® CarPlay and Google™
Android Auto integration
 Audi connect® with six-month trial subscription
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)
 Wi-Fi® hotspot capabilities and 4G LTE connectivity
 Explain the Nav-Data-Update process via the customer’s MyAudi
account
 Owner’s manual, MMI® manual and other manuals as equipped
 Show how to manually set the clock, daylight savings time and
time zone
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Review Audi Phone Box Customer Form and ensure Serial Number is listed
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
Orientation Drive
 Tire Warranty Booklet: Explain coverage from tire manufacturer
Vehicle Systems
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Idle start/stop efficiency system
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Review Hybrid power system features & settings (TFSI e only)
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
Effective 8-22-2019-US
Version 1.0
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
Suspension
 Adaptive suspension (if equipped)
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2020 Q5/SQ5 | Audi Delivery Guidelines
Client
Driver Assistance
Wrap up
 Audi advanced key - keyless start, stop and entry (if equipped)
End the orientation drive in the service write-up area
 Explain the windshield wiper and washer functions
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Parking system plus with rear view camera (front and rear
acoustic sensors)
 Parking system plus with top view camera system (360°
view,four cameras, four front and rear acoustic sensors) (if
equipped)
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go and traffic jam assist (if
equipped)
 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Audi pre sense® basic
 Audi pre sense® city: Pedestrian and vehicle collision warning
and braking initiation
 Audi active lane assist (if equipped)
 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle Exit Assist (if equipped)
 High-beam assist
 Collision avoidance assist (if equipped)
 Turn assist (if equipped)
 Head-up display with navigation and assistance systems information (if equipped)
 Traffic sign recognition (includes vehicle speed warning and
sign recognition)(if equipped)
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a New Vehicle Orientation?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 8-22-2019-US
Version 1.0
Date
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Audi Phone Box-Equipped Vehicles
Operation of the Audi Phone Box is subject to the following requirements of the Federal
Communications Commission:
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their
network. If you are unsure, contact your service provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested
by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or
may be inaccurate for calls served by using this device.
Make #
FKW
Model #
4M0 035 456 A
Serial #
FKW-_______________________________________________
CUSTOMER COPY