VWP-17-13

Warranty Information
Policies and Procedures Bulletin
Number: VWP-17-13
Subject:
Date: Aug. 20, 2019
“Extended Emissions Warranty” Limited Warranty
Extension for 3.0L TDI Vehicles Gen. 2.2 SUV
(Model Year 2015-2016 Touareg) - REVISED
Questions? For any questions regarding this warranty extension, please contact the Warranty
Helpline at 1-866-306-8447 or [email protected].
This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.
For Volkswagen 3.0 L TDI Generation 2.2 SUV vehicles repaired by the emissions modification recall, the
following warranty extension is applicable.
“Extended Emissions Warranty” Limited Warranty Extension
The Limited Warranty Extension is applicable to 3.0L TDI vehicles Generation 2.2 SUV with engine code CNRB.
Warranty Period
The warranty period for the “Extended Emissions Warranty” limited warranty extension shall be the greater of:
1) 10 years or 120,000 miles, whichever occurs first, from the vehicle’s original in-service date; or
2) 4 years or 48,000 miles, whichever occurs first, from the date and mileage of the emissions modification.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car,
on the date such vehicle was first placed in service.
Transferability
This limited warranty extension is fully transferable to subsequent owners.
What is Covered Under this Limited Warranty Extension
The "Extended Emissions Warranty" limited warranty extension consists of two parts, the Emission Control System
Warranty and the Engine Long Block Warranty.
Emission Control System Warranty
The emissions control system warranty covers all components that are replaced as part of the emissions
modification and any component that can reasonably be impacted by effects of the emissions modification,
including the OBD System and any malfunctions detected by the OBD systems. A detailed list of parts or systems
included in the warranty are listed in the table below.
Page 1 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Engine Long Block Warranty
The engine long block warranty shall cover the engine sub-assembly that consists of the assembled block,
crankshaft, cylinder head, camshaft, and valve train. A complete list of parts included in the warranty is provided
in the table below.
What is Not Covered Under this Limited Warranty Extension
This Limited Warranty Extension does not cover:
Any damage or malfunctions caused by installation of non-EPA or non-CARB certified emissions related parts,
including such damage or malfunction to parts needed for proper diagnosis of a covered part.
Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse
or neglect, but only if the damage or malfunction is causally related to the accident or vehicle misuse.
Warranty Extension Coverage Limitations
The warranty and maintenance information that came with the owner's vehicle contains information on the
limited warranties applicable to their Volkswagen model. Owners should read these limited warranties carefully to
determine their warranty rights and obligations, as this information also applies to the coverage provided to them
in this warranty extension.
Vehicle Eligibility
To determine if a vehicle repaired by the emissions modification recall is eligible for the “Extended Emissions
Warranty” limited warranty extension, check the VIN in ElsaPro > Vehicle Data. If the warranty extension is
applicable to the vehicle, the "Enhanced Coverage" section of the "Vehicle Data" screen in ElsaPro will be
populated with the warranty extension parameters.
This Warranty Extension is applicable for vehicles with a totaled status as long as the previous damage is not the
cause of the current failure.
SAGA Warranty Claim Type
Dealers must use claim type G14 when submitting warranty claims for the “Extended Emissions Warranty” limited
warranty extension.
Loaner Vehicle Applicability
The cost or provision of a loaner vehicle for this warranty extension is applicable when the vehicle is projected to
be in the dealership’s possession for 3 or more hours.
SAGA Claim Coding
Claim Type
Service Number
Damage Code
Damage Location
Part Manufacturer Code
Outside Labor Operation
Causal Indicator
A1A
CU02
0010
Blank
MOB
CU020000
Select Outside Labor Operation
Page 2 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Important Information
For conditions that illuminate the MIL, and are not listed as a Service Number or Component, please submit the
extended emissions warranty claim using Service Number S656. Please also ensure a Guided Fault Finding log,
showing the DTC is uploaded to GFF paperless for review prior to submitting your claim to SAGA. If you have any
question or doubt about whether any component is covered under the 3.0L TDI Extended Emissions Warranty,
please contact the Warranty Helpline at 1-866-306-8447, select prompt 2.
Component Description
Service Number
Component Description
Service Number
1009
Fuel tank
2010
Core plug
1011
Fuel temperature sensor (G81)
2036
Piston
1310
Supply line
2038
Piston rings
1319
Return line
2039
Piston pin
1326
Fuel pump relay (J17)
2065
Connecting rod bearing (upper &
lower)
1330
Electric fuel pump
2066
Connecting rod
1340
Fuel pump control module (J538)
2070
Crankshaft
1348
Pedal position sender
2078
Crankshaft bearing (upper & lower)
1350
Accelerator pedal
2080
Crankshaft oil seal, flywheel end
1359
Turbocharger
2130
Crankshaft oil seal, pulley end
1374
Boost pressure actuator (VTG J724)
(contained within turbocharger)
2130
Balance shaft
1385
Balance shaft chain
1390
Camshafts
1505
Camshaft bearing
1510
Camshaft oil seal
1516
Intake valve
1560
Exhaust valve
1562
Cylinder head (cyl 1-3 & cyl 4-6)
1570
Cylinder head gasket
1571
Cylinder head fasteners
1572
Cylinder head cover
1582
Oil pressure switch
1705
Oil level/temperature sensor (G266)
1711
Oil pump/gasket
1720
Oil pressure regulator (N428)
1726
Oil pan (upper)
1745
Oil pan (lower)
1750
Engine coolant temp
1978
Long block/crankcase
EGR connecting pipe (EGR cooler to
turbocharger)
Turbo pressure pipe (pressure hose
to turbocharger)
Pressure hose
Air pipe (left charge air cooler to
pressure hose)
Turbo pressure pipe (air pipe to
pressure hose)
Turbo pressure pipe (left charge air
cooler to charge air tube)
Turbo pressure pipe (charge air tube
to right charge air cooler)
Turbo pressure pipe (right charge air
cooler to pressure hose)
Turbo pressure pipe (charge air tube
to turbo pressure hose)
2141
2141
2141
2141
2141
2141
2141
2141
2141
Charge air cooler (left or right)
2143
Connecting pipe
2157
Turbo charge air tube
2157
Page 3 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Component Description
Service Number
Boost pressure sensor
2168
Charge air pressure & intake air
temperature sensor (G31 & G42)
(contained within boost pressure
sensor)
2168
Turbo pressure hose (turbo pressure
hose to throttle valve)
Turbo pressure pipe (charge air tube
to throttle valve)
High pressure injection lines
High pressure injection line (Rail to
rail)
High pressure injection line (rail to
pump)
2328
2328
Component Description
EGR actuator (potentiometer G212)
EGR cooler with bypass valve and
switch over valve (N381)
EGR solenoid with switch over valve
(N345)
EGR connecting pipe (EGR cooler to
air duct)
Service Number
2639
2643
2645
2647
EGR throttle valve part
2649
2330
DeNox (SCR) Catalyst
2670
2330
Exhaust gas temperature sensor
upstream turbocharger (G448)
Exhaust gas temperature sensor
upstream DOC (G495)
Exhaust gas temperature sensor
upstream PM trap (G235)
Exhaust gas temperature sensor
downstream PM trap (G648)
2330
High pressure injector
2340
High pressure injection line (rail to
return)
2345
Oxygen sensor (G39)
2357
EGT sensor in EGR cooler
2358
Mass air flow sensor (G70)
Engine control unit ECU/EDC J623,
engine off timer, CAN: powertrain
High pressure fuel rail (left or right)
2359
Pressure regulating valve
2672
2672
2672
2672
Exhaust gas temperature sensor
downstream LP EGR cooler (G648)
2672
EGR temperature sensor (G98)
2672
Oxygen Cat (DOC) Catalyst
2673
2370
Diesel Particulate Filter
2674
2371
Differential pressure sensor (G505)
2675
High pressure fuel sensor (G247)
2372
High pressure fuel pump
2374
EGR pressure converter and control
line
2676
Fuel metering unit (N290) (part of
high pressure fuel pump)
2374
Urea/AdBlue Pump
2679
Urea/adblue tank
2681
Air flap positioner
2378
Throttle body/valve housing with
position sensor/module (J338)
2682
2379
Urea/adblue tank heater/level and
temp sensor (G684 & G685)
Urea/Adblue Control Module
2683
2684
2360
Intake manifold
2380
Urea/Adblue supply line
Pre-catalyst NOx sensor (G687)
2381
Urea/AdBlue Dosing Valve (N474)
2685
Post-catalyst NOx sensor (G687)
2381
Reductive agent analyzer
2686
CAN: NOx sensor
2381
Reductive agent output electronics
2687
Exhaust manifold (left and right)
2610
CAN: Particulate matter sensor
2693
EGR valve
2639
Camshaft position sensor (G40)
2866
EGR motor (V338) (contained within
EGR valve)
2639
Crankshaft position sensor (engine
speed sensor G28)
2873
Diesel glow plug (Q10-Q15)
2884
Page 4 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Component Description
Service Number
Diesel glow plug (pressure sensing)
2884
Cylinder pressure sensors (G678 &
G681)
2884
Diesel glow plug control unit (J179)
2887
CAN: transmission control module
(TCM)
CAN: brake unit (ABS) / vehicle
speed sensor (signal sent via ABS
module)
3730
4545
Component Description
Service Number
CAN: instrument cluster
9025
CAN: gateway control unit
(gateway)
CAN: ambient air temperature
sensor
9035
9168
Brake light switch (F47)
9436
CAN: body control module BCM
9710
Engine wiring harness
9752
Document Revision Table
Publish Date
08/20/2019
Reason For Update
Updated Loaner Eligibility and Totaled Status
Page 5 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.