Dealer 55K5

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
August 21, 2019
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming Update 55K5 – Emergency Release for Rear Lid
Certain 2019-2020 MY Volkswagen Arteon
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
This is to inform you of an upcoming Update that will be visible in Elsa and ServiceNet on or about
August 22, 2019.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each
specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing Updates, Volkswagen is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls
and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or
any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the
Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to consumers. Your
effort is integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Customer Protection
Attachment: Update Data Sheet (1)
55K5 USA_CAN
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
55K5
United States and Canada
Certain 2019-2020 MY Volkswagen Arteon
Check your daily campaign open inventory report or OMD for affected
vehicles in your inventory.
CODE VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
VEHICLE COUNT
APPROXIMATE REPAIR TIME
ADDITIONAL INFORMATION
August 22, 2019
Emergency Release for Rear Lid
On Arteon vehicles within a limited production period, the emergency
release of the rear lid may become stiff because of increased dust
exposure.
The sliding points of the emergency release unit will be lubricated on
the affected vehicles.
NVLW
USA: 1,501
Canada: 317
25 TU
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions. ©2016 Volkswagen Group of America/Volkswagen Canada, Inc.