A19-068
Service Bulletin Details
Public Details for: A19-068
Service bulletin - this warranty extension only applies to 2014-15 accord vehicles painted b-588p obsidian blue pearl or fathom blue pearl. The exterior paint around the rear glass may peel off. American honda is extending the warranty on t
Models from 2015
2015 HONDA ACCORD |
Models from 2014
2014 HONDA ACCORD |
Service Bulletin August 29, 2019 19-068 Version 1 Warranty Extension: B-588P Obsidian Blue Pearl or Fathom Blue Pearl Paint AFFECTED VEHICLES Year Model Trim VIN Range 2014-15 Accord All vehicles painted B-588P Check the iN VIN status for eligibility. Obsidian Blue Pearl or Fathom Blue Pearl BACKGROUND This warranty extension only applies to 2014-15 Accord vehicles painted B-588P Obsidian Blue Pearl or Fathom Blue Pearl. The exterior paint around the rear glass may peel off. American Honda is extending the warranty on the paint of the affected vehicles to 7 years from the original date of purchase with no mileage limit. This warranty extension does not apply to other paint issues like rock chips, scratches, bird droppings, sap, wraps, dents, collision damage, customerinduced damage, etc. Do an iN VIN status inquiry to see if the vehicle is eligible. American Honda will update this bulletin and the iN VIN status when this warranty extension on affected vehicles has expired. This warranty extension only applies to factory-applied paint. The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer, or has a branded or similar title under any state’s law. This warranty extension only applies to the panels listed in the WARRANTY CLAIM INFORMATION section if they exhibit a paint peeling problem. All paint repairs MUST have DPSM approval before starting work. To make sure that your claim is properly processed, make sure the following requirements are met: • DPSM authorization before repairing any vehicle - To request authorization, send a ProFirst Certified Body Shop estimate with close up photos of each affected panel to your DPSM. • Clear photos - Refer to service bulletin 10-002, Photos for Warranty Paint Repair Claims. Take clear photos showing the overall affected area, and provide close ups as needed to illustrate the defect. Also upload a photo of the door jamb label that shows the VIN with the warranty claim. If more than one panel is affected, photos of each affected panel must also be uploaded to the warranty claim. • Claim submission - Before submitting a warranty claim, make sure you include a copy of the ProFirst Certified Body Shop final invoice. REVISION SUMMARY • This bulletin has been extensively revised; American Honda advises to review the whole bulletin. CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2019 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 6 • The WARRANTY CLAIM INFORMATION has been revised. As of August 29, 2019, only sublet claims will be accepted. Prior flat rate-based warranty claims will no longer be accepted. CUSTOMER NOTIFICATION Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible. CORRECTIVE ACTION Inspect the vehicle and, if necessary, have a ProFirst Certified Body Shop repaint the entire affected panel(s) with a tri-coat paint (base color coat, mid [mica/pearl] coat, and clear coat) after obtaining DPSM approval. PARTS INFORMATION If you need to replace any moldings, emblems, or clips, reference the parts catalog for applicable part numbers, and submit them in your warranty claim. PHOTO REQUIREMENTS • Submit photos for each affected area. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair Claims. • You must submit clear photos showing the overall affected areas, close ups of each affected panels clearly showing the paint peel defect, and a photo of the door jamb label that shows the VIN. If the photos were not approved by the DPSM before the repair, your claim may be debited. • Take photos of every affected area and save them with the repair order for 36 months. If American Honda requests the photos and they were not saved, your claim may be debited. Page 2 of 6 WARRANTY CLAIM INFORMATION • Prior authorization must be approved by your DPSM before doing any work related to painting the vehicle. To request authorization, send a Pro First body shop estimate and photos to your DPSM for approval. • Make sure your claim includes clear photos. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair Claims. Take clear photos showing the overall affected area and provide close ups as needed to illustrate the defect. Take and submit a photo of the door jamb label that shows the VIN with the warranty claim. If more than one panel is affected, close up photos of each affected panel must be uploaded to the warranty claim. • Upload a copy of the ProFirst Certified Body Shop final invoice with the warranty claim prior to submittal. • As of August 29, 2019, only sublet claims will be accepted. Prior flat rate based warranty information claims will no longer be accepted. • B-588P was called both Obsidian Blue Pearl and Fathom Blue Pearl. The following panels are covered under the warranty extension. Repair only the affected panels. Roof Body Panel - Left Rear Quarter Panel Body Panel - Right Rear Quarter Panel Select the appropriate warranty information based on the year and model. Make sure to attach your sublet claim's ProFirst final invoice and photos. Add any applicable time if camera aiming was done. NOTE The FCW/LDW camera (if equipped) needs to be aimed whenever the windshield is removed. 2014-15 Accord: Operation Number Description Flat Rate Time 9815A0 Repair planning and DTC check. 1.5 hr A Aim the FCW/LDW camera. 0.9 hr Defect Code Symptom Code Failed Part Number 6R700 X6000 62100-T2F-A00ZZ Skill Level: Repair Technician Page 3 of 6 INSPECTION PROCEDURE 1. Check the paint code on the driver's door jamb to confirm the model year and paint code. NOTE If the year/paint color does not match, this bulletin does not apply. Model Year Paint Code and Color 2014-15 Accord B-588P Obsidian Blue Pearl or Fathom Blue Pearl 2. Clean the vehicle, and bring it inside a shop with overhead lighting. NOTE Do not inspect the vehicle in direct sunlight as the sun's intensity may affect your ability to see any potential damage. 3. Inspect the area around the rear glass for paint peeling. Determine if the areas affected carry over to the roof and left and right rear quarter panels. • If the paint on the vehicle appears similar to the images below, go to REPAIR PROCEDURE. • If the paint looks different from the images below, this warranty extension does not apply. Paint issues like rock chips, scratches, bird droppings, sap, wraps, dents, collision damage, customer induced damage, etc. are not covered. NOTE If there are any questions about vehicle coverage under this warranty extension, contact your DPSM. Page 4 of 6 REPAIR PROCEDURE NOTE All work must be completed by a ProFirst Certified Body Shop. 1. Make sure you have DPSM authorization to repaint the affected panels. 2. Using iN/SIS instructions, remove vehicle components as required to ensure proper paint adhesion and coverage of all affected areas: 2.1. Roof - remove the following as needed: the windshield, rear glass, roof rails, moldings, and XM Antenna which requires carefully dropping the roof liner to access the antenna nut. If the vehicle is equipped with a moonroof, it does not need to be removed. Open it and tape off the open area. 2.2. Rear Quarter Panels - Remove any trim pieces, taillights, rear glass, or any other unpainted items as needed, and blend the color to the existing paint. NOTES • Be very careful when handling the windshield and/or rear glass during removal. • Protect moonroof and glass moldings from the repainting process. 3. Using best body shop techniques, remove the paint from the repair area, then sand the affected area using P240 or P320 sand paper. NOTES • Make sure to sand the paint to a feathered edge. • Sand the paint down to the E-Coat. If the E-Coat is compromised, sand down to the bare metal. 4. Clean the prepared area for repainting. 4.1. Remove the dust. 4.2. Clean the area with a wax and grease remover per the paint manufacturer's recommendations. 5. Mask the vehicle to prevent overspray. 6. Prime the vehicle. Refer to Service Bulletin 16-065, Material Requirements for Warranty and Goodwill Paint Repairs, for a list of approved paints and materials that must be used for warranty repairs. 6.1. Apply epoxy primer to any bare metal areas. 6.2. Apply 2K primer as necessary to level repaired areas. 6.3. Block sand and feather the primer edge to create a level and even surface. 7. Clean the primed area for repainting. 7.1. Remove the dust. 7.2. Clean the area with a wax and grease remover per the paint manufacturer's recommendations. 8. Create spray out panels to ensure there is a color match. 9. Paint the prepared areas following the paint manufacturer's recommendations. Refer to Service Bulletin 16-065, Material Requirements for Warranty and Goodwill Paint Repairs, for a list of approved paints and materials that must be used for warranty repairs. 9.1. B-588P: Apply the basecoat, then the mid (Mica/Pearl) coat, then apply a 2K clearcoat. There should be a minimum of 2 mil dry film build. 9.2. Bake the finish per the paint manufacturer's guidelines. 9.3. After the paint has cured, polish it. 10. Reinstall all the remaining parts in the reverse order of removal. 11. Connect the i-HDS and clear any DTCs that were set during the repair. Page 5 of 6 12. If the vehicle is equipped with a FCW/LDW or a multipurpose camera, and the windshield was removed, make sure to aim the camera. Refer to service information. 13. Give your warranty clerk the ProFirst receipt. For the warranty claim to be paid, a copy of the ProFirst Certified Body Shop final invoice must be included in the warranty claim. END Page 6 of 6